UPSReviews 2,215

So ordered a ham for Christmas. Shipped 2 day and shipped on 12/13. Tracking yesterday said out of delivery delivery by 9 pm. No package. Ups tracking says there is a delay and we will update you with new delivery date. UPS has already been in my area today so not getting delivered today. So I now have a ham that has been in a cooler for 3 days. When I called to have replacement sent was told my item has not been missing long enough. I don't know about you but I'm not serving my guests a ham sitting in cooler in I don't know what kind of environment after 3 days. I want to know who is accountable for my ruined Christmas Dinner. So now I will have to go to the store and try to find a replacement smoked ham and mean while their drivers and staff still get their 20 an hour or more with no accountability. I still can not get update on my package. UPS still gets paid for delivery and they will get paid to send it back to the place I got it.

I absolutely hate ups and won't be shopping with anyone who uses them as a carrier they've made my holiday bad within a couple of weeks not once but TWICE the drivers do not care where packages are left nor the weather condition

If you want to pay premium price and receive nothing by grief from UPS, you should definitely try shipping internationally with them. I used their Express Delivery Service to ship my birth certificate from the US to Tunisia in order to get ithe original certificate translated, so I could get married there. The envelope was scheduled to be delivered before 5:00 PM on Saturday 11 Nov and it arrived on Thursday at the facility in Tunis. However, after multiple international phone calls to multiple useless customer service agents and one pitiful excuse after another, I was told I had to wait until Monday to have it delivered. Which happens to be the date I was scheduled to get married. Having to cancel a wedding because of this was not the worst part of this story, the sad part is the week I spent trying to get answers from UPS. All I can say is that if you ever need to have something urgent delivered overseas, you should go with Santa Claus before you use UPS...

Sept 2021 I received my package by UPS with 3 broken pieces of glass. My sender purchased insurance, a waste of money. He put in a damage claim into UPS. They asked for several photos of the box and packing material. These were sent. 2 months later, they asked for the photos again. Again they were sent to UPS. Numerous phone calls and another month later, it is obvious UPS has no intention of providing compensation. UPS is giving us the Royal runaround. I was told back in Sept that UPS was the worst delivery company in the world. I now know why. I will never use UPS again and will tell all my friends and family how bad they are!

I chose this courier hoping to get something good, but I was wrong.
I sent a package from the UK to Italy and after 20 days I still don't know when it will be delivered. The courier reports inability to deliver but have never tried to deliver. They write on the website "Today within the day delivery" but no one shows up to deliver.
I have written at least 10 emails to customer service but no solution has been put in place.
A shameful phone customer service.
Absolutely never again this service.

Do you want to ship something fragile? Go elsewhere. Multiple signs were stating that our shipment had glasses, was fragile, and to please handle with care. It's almost as if these neanderthals were deliberately trying to break our shipment. Imagine calling your recipient to ask how they like the painting, only to find out that the glass and the frame was broken in pieces. Very disappointed. Maybe the employees are over worked, but does that mean they need to mishandle the boxes they are responsible for? A shame I can't do more than to warn others too please please please find another way to ship your fragile items. I attached a photo of the item before UPS got their grubby hands on them. Truly heartbreaking.

Could not get refund because I waited 17 days to apply.
I should have known better i used to work there and I always use FEDEX but I was in a hurry and they did not have anything close.
DONT USE THEM

Never use ups if you can avoid it they refuse to leave packages then want $8 to pick up from a store lol worst delivery company on the planet. Why bother having the signature option on the form to leave the package

Not to be trusted especially the workers at the office. My returned order was never shipped back to the company after I paid for shipment. Uggs never received my package and so I was left with my returned and my refund. Shame on you UPS. They lied to me several times telling me that they will get back to me and never did. The manager at the office at Nostrand Ave ******* looked me in my face while I had my new born and said am I sure I drop my package off to there. Lol this is the only drop off location for ups in the ******* zip code. They are not to be trusted with your packages. They are too comfortable there and need to be removed or switched from that location. Let alone this is a federal job. They need to be investigated.

UPS is so bad it's not even funny. They say 3-5 business days when in reality that's a lie and it will take a month at minimum to get your package from them. If you are buying something online and it's being shipped from UPS don't buy it. It's honestly better to live your life without whatever you were buying then to deal with UPS that's how bad they are. If UPS is delivering you a package you won't even be happy when you get it you will be pissed off because of how incomprehensibly long it took to get there. I ordered things online TWO WEEKS after the thing I ordered being shipped by UPS and they have already arrived being shipped by fedex from the same shipping region. UPS is by far one of the worst companies that had ever existed and it's a shame they have been. Around for so long continuing to scam people. I have never written a review in my life so congrats UPS you earned it! If I could give zero stars I would which is still too high for UPS.

They give like one tiny little knock then rush back to the truck. By the time I run downstairs, they're gone. Every single time. I can't emphasize enough how much this company sucks.

Customer service is AWFUL. I spent over an hour trying to speak to someone to get a shipment cancelled so I could include another package in the shipment, and after speaking to four agents not a single one helped me. One sent me an email to a completely irrelevant issue and just hung up, another put me on hold for fifteen minutes and then hung up, none of them gave a damn about helping me out and just wanted to end the call as soon as possible. TERRIBLE. I'll be placing the $400 shipment with Fedex instead, sorry UPS couldn't be bothered.

Right now I am in too bad of a mood to write anything about how bad my experience with my delivery has been. I'm in a bad mood because cause I have called three times and have been hung up on twice. Still with no resolve to my package delivery issue.

I had a package that I have been waiting for for a month. The first time I was forced to return to sender as there was 3 failed attempts. This time, when the ups driver left the notice I signed for them to release the package and taped it to my door, evidently the driver did not see it and placed another notice. On the third attempt, the driver did not knock nor left a notice the only way I found out I "missed" a package was because I decided to check the tracking. When calling the UPS, 3 reps gave me 3 different answers

Today I pulled my driveway, as UPS driver literally threw my package on the porch. (my porch is only 4 steps). And then I received another notification for another order that has brokerage and duty's due... the order was $130 and they charged me $100 total... taxes I get I have to pay, but OMG the brokerage fee is crazy, totally ripping customers off

Worst service or representatives can tell you where your package is. Your shipment does not have an appropriate number. And they paste the notice. Are you kidding?