UPSReviews 2,215

I got two almost similar issues with overnight deliveries. They do not deliver the package on time for the first case and required another delivery address for the second. That was a nightmare to talk to an agent with a blocking robot. When you get an agent, he/she only creates a ticket instead of resolving the problem which was very urgent. UPS doesn't resolve issues on time. BEWARE! I also had many issues with deliveries when I purchase certain items from Amazon.com. They reschedule deliveries on their own without asking me.

Drivers are so dumb they skipped my house and i've been waiting for my important package for a week i'm annoyed i literally saw them pass my house i tried to flag it down but was too far away

Years ago I was called by UPS to pay $100.00 for a small package of optical lamination film samples shipped from the US - I had no choice but to pay the fee as they told me the only other option for me would be to drive down to Buffalo and fill out the forms myself to clear customs. $#*!s - So yes I paid but swore to never use them again. Now I had no choice as a automotive part supplier out of Germany decided to ship UPS... I have been waiting for weeks - to find a letter in my mail box Dec 24th with a duty invoice - of course they are closed over Christmas - but even today Monday Dec 27th - the busiest time of shipping they are still closed? The letter does not show a tracking number, but two numbers; account number and shipment number - give me one number please - the tracking number! Entering the shipment number it tells me that the shipment has been returned to the sender.? Locking at the date it shows December 07 2021... and payable until Dec 21... letter delivered December 24? - ok it looks like the letter was lost in the mail? But why do you not call and request the payment over the phone - or deliver the damn package and ask for payment at the door? Failed again UPS - thanks - I hope I can give you zero stars and tell anyone to never use UPS...

Do not EVER find yourself shipping with this trash company. The world will be a better place when there is no room for UPS in it. My package is lost in transition and I've contacted UPS multiple times with no update or anything tto what's going on.

The delivery person literally just put a sticker on my door, didn't even try to get my signature because I was home and no one knocked for the delivery. When I called customer service, the lady was completely useless and kept telling me she didn't know when and where the package would be delivered, just vague responses that the company has a script and conditions the mindless customer service reps to say so they can't say much more than "im sorry you had a bad experience with the driver" and "you'll have 7 business days to pick up the package at the drop off location" but when your package will be at the drop off location, who knows right?

Zero stars if I could. I dropped off a package early A.M. 5 days ago to ship a few states over and was given a delivery date of 12/24. Now that an error on UPS part has delayed my package because the guy did not scan it in until the next day. It sat in CA for 3 days and everytime I called customer service they were no help at all. I don't think their customer svc is US based so it's difficult to get answers and resolutions. With my experience the reps has just repeated what I've already said and or recite what you've already seen online in tracking. My package delivery has been delayed and no one at UPS seems to care. Customer service is definitely not their priority. I will never use them again

Driver that delivered to 406 E 17 th St York Ne on 12-20-21. Thank you for moving my snow shovel in front of package to hide it from sight. When I came home and saw that my first thoughts were, there is a guy that goes the extra mile. GOOD JOB

There has been numerous times that my package wasn't delivered to me like it's supposed to. I got no message about where my parcel is from UPS, and it just shows on Amazon tracking that they have attempted delivery. But I work from home and I have absolutely $#*!ing not heard the doorbell ring. In the end, my parcel ends up in some remote super market! When you call the customer service, they tell you where the parcel is and then that's the way it is, they said I can not help.

UPS IS TERRIBLE WHEN IT COMES TO PACKAGES BEING DROPPED OFF AT THE CORRECT ADDRESS. ONCE U CONTACT UPS THEY ACT AS IF IT DOESNT MATTER THAT THEY GAVE YOUR PACKAGE TO SOMEONE ELSE OR THEY HAVE LOST YOUR PACKAGE. I WILL LEAVE MY EMAIL IF SOMEONE WANTS TO CONTACT ME.

Corporate office no longer cares about customers. In the past three weeks UPS have lost multiple packages. Last package I called UPS because it has not moved in six days from The last scanned facility. Spoke with customer service the only thing she could state was please continue to track your package online that is the best answer I can give you I explain to her that has not moved in six days and she said sir please continue to track your package online thank you is there anything else we can help you with. What a joke this company has turned into at least when I used FedEx and had an issue they had the issue resolved in two hours by making phone calls to The facility that had it and got the package moving and this lady stated that it was FedEx mistake and they overnighted the package when it was originally ground now that is good customer service UPS needs to take some learning lessons from Fed-ex. And no I am not a Fed-ex fan either but their customer service is way better. The last thing I will say is corporate office only cares about money no longer do they care about customers

It seems that lately UPS has fallen way behind on getting deliveries correct and to the intended recipient. When you receive an email stating your package was left at the front door you expect to see something lying near your front door and with most houses having some type of security camera in stalled it's hard to see how there is no occurrence of a package drop off but yet still there is that infamous email from UPS saying the package has been delivered. Either the drivers are getting more incompetent or they are ripping off the customers and stealing the packages. Just something to think about! Where are our packages UPS?

Worst Service that I had in my life! To book courier or do anything online even reset password it's just drive me crazy! Spent hours and hours!

STAY AWAY FROM UPS
I would give this company zero stars if I could! We received notification of delivery on Monday, December 13. We were told that the item would arrive on Tuesday Dec 14th.
Then on the 14th, we were told that the delivery would arrive on the 15th. Ever since then we have been told that the delivery date would be given as soon as possible as they were "weather delays". When tracking the item we could see on the map that it is in New Jersey, and we are located in New York. For the past few days there has not been any bad weather at all in the tri-state area. So, I have no idea why UPS is taking so long. I have chatted with someone in order to find out what is going on but, they use an automated system and not real people so all I keep getting is the lame excuse of "weather delays". I cannot seem to get in touch with a human being. I highly suspect that anyone working for this company would be incompetent anyway.
It was not my choice to use UPS. UPS was used by the store who was shipping the furniture but if I would have a choice I would never use UPS. Shame on you! You are the most horrible shipping company on the face of the earth!

Horrible customer service (if you could call it service), impossible to get to a person. I waited on hold forever, as soon as I stated my issue, Representative hung up on me. Never got past a hello. Drivers don't follow delivery instructions. If you want to pick up package at their location, they charge you! Imagine that! You pay for delivery service, you give delivery instructions, they fail to follow, then they charge you for you to pick up package that you paid them to deliver in the first place. Disgusting! Fedex does not do that!