UPS

UPS put down a virtually worthless package as worth over $500 without the knowledge or consent of the person who shipped it nor the person who received it and is now trying to collect over $150 in brokerage fees from me when their own website indicates there should have been no brokerage charge at all. I have made multiple phone calls and written multiple emails over the past month and every single person I have spoken to refuses to help me. Do not ship with them. Especially do not ship internationally with them.

I order a lot from Amazon. I aggressively try to avoid products that will be delivered by UPS. Because I know that I have to track it closely and then go try to find it somewhere on my property which is usually on the curb with tire tracks. But Amazon's delivery service is awesome! They actually want feedback to know how they performed. UPS doesn't want to know. Just horrible all they way around.

I just closed my UPS account. Why? I kept getting billed for shipments from the same shipper in California. I'm in Colorado! Apparently it's quite easy for someone to just put my account number on a shipment, and I get the bill instead of them. This was the 9th and final time.

First there automated machine can't help you at all then the live representatives are also useless plus even when you pay extra to get a package somewhere by a certain time it still gets there late by a day

Do not deliver on time
Deny claims
Do not call back
Do not follow up cases
Do not follow up complaints
Would not recommend or use again
If I could rate 0 I would
Big company - would expect more - do better
Staff are trained to say "have a nice day" and that's it

I ordered a part and paid the company, and also paid for shipping by ups. The package showed up and I was not home. So they left a note saying I have to pay another 90 dollars... Now they won't answer my questions or calls. I've tried the tracking and tried the toll-free number, no one will talk to me. If there was a 0 star, I would pick it. So take the one star rating as a gift!

So ordered a ham for Christmas. Shipped 2 day and shipped on 12/13. Tracking yesterday said out of delivery delivery by 9 pm. No package. Ups tracking says there is a delay and we will update you with new delivery date. UPS has already been in my area today so not getting delivered today. So I now have a ham that has been in a cooler for 3 days. When I called to have replacement sent was told my item has not been missing long enough. I don't know about you but I'm not serving my guests a ham sitting in cooler in I don't know what kind of environment after 3 days. I want to know who is accountable for my ruined Christmas Dinner. So now I will have to go to the store and try to find a replacement smoked ham and mean while their drivers and staff still get their 20 an hour or more with no accountability. I still can not get update on my package. UPS still gets paid for delivery and they will get paid to send it back to the place I got it.

Every time I purchase something from online, I'm worried that the UPS would be selected for shipping my product. It is the worst shipping services I've ever seen. They never deliver your product to your home properly. Sometimes the package is lost, sometimes it is delivered to the wrong places. This time, I was supposed to get my package by yesterday, and I paid the duty fee. But they reschedule the delivery to today. I was waiting at home for the entire day, and suddenly received a notice from UPS saying that the delivery was not successful because I haven't paid the duty fee. So I called UPS and someone told me that it took 5 business days for the payment to be seen by the staff at the sorting centre. It's so stupid! Very unorganized and inefficient.
Canada post is much much better than UPs. If you have a second option, please stay away from UPS and choose other company.

My experiences with UPS delivery have been a mixed bag. On the positive side, UPS offers reliable and efficient delivery services, often delivering packages within the estimated timeframe. Additionally, their tracking system provides real-time updates, allowing customers to monitor the progress of their shipments. However, there are areas for improvement. UPS's customer service can be inconsistent, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Furthermore, delivery delays can occur without clear communication, leaving customers uncertain about the status of their packages. Overall, while UPS delivers on reliability, enhancements in customer service and communication would further enhance the delivery experience.

The worst services I've ever experienced they delayed the shipment that was to reach to my relatives for Diwali. They unnecessarily charged €100 out of no where as VAT and on the App its showing as COD where related shipments were received by their neighbors without any additional charges. My relatives have being extorted by the delivery guy saying that if you'll not pay in 2 mins I'll take back the shipment. This is unethical and unacceptable.

I have been to this ups and the manager Robbie helped me so many times. He is the best. This office superseded all the other ones. Staff so pleasant and helpful with everyone. They go above and beyond. Exemplary customer service
And as a senior when you need assistance you can count on them. I am so glad to deal with Robbie. Thank you so much.

If you want to be disappointed with your order/package delivery, ship it with UPS. I haven't had one positive experience with UPS for more than two years. Once a stalwart of package delivery, UPS's reliability has cratered, and its customer service has disappeared. It's difficult to imagine a company that performs this poorly surviving as an ongoing concern. Too big to fail? There are other elephants in the graveyard.

If you are a major online shipper or ship expensive items BE CAREFUL-
UPS LAKE ELSINORE GROUND
We pay for them to pick up our out going AMAZON inventory (MAJOR dollars). THEY NOW REFUSE TO SCAN OUR OUT GOING BOXES. This needs to be done for Insurance and PROOF of them taking possession of VERY EXPENSIVE items.
IF YOU WANT TO GAMBLE: USE UPS

Purchase an Item in the States for $64 + $43 shipping and handling... Now the Item is in Canada and UPS requires Duty Taxes and Brokerage fees to deliver it. Out of nowhere the fees have increase without my approval. Past contract or invoice is out the window!
This has to stop, look at all the complaints, Boycott those animals and sue them in small claim court for the maximum allowed under the court rules

They lie about attempting to deliver your package… their app doesn't work… I wish companies would stop using their services. I've order a phone for 2 days delivery time frame, 8 days has past and still no phone was delivered by UPS.

Consistently late. Despite promises always delivers after 10 PM. Addresses mixed up. Very poor customer support. Good luck talking to anybody if your package is missing. Auto help on their web page is a joke. Prices are significantly more expensive than USPS, DHL, and FedEx.

Incredibly bad customer service. First, despite notes left on both their website and my door, saying that nobody is home before 5 p.m., they insisted on trying to deliver during the work day. Their local office is not open in the evenings or on weekends, so I can't pick up the package. A phone call to a surly "customer service" (really?)... person... got me the assurance that it would be delivered by noon today. It is now 1:00. Don't you just LOVE missing a day's work to get a package that doesn't turn up anyway? FedEx, Purolator... even Canada Post does so much better than this!

Absolutely the worst shipping company here. Money-grabbing, lazy, incompetent. I would give them zero stars. After a month going back and forth with their customer "service" I still haven't received my package. Avoid them at all cost!