The overall reputation of UPS is marred by significant concerns regarding service reliability and customer support. Many customers report frequent delays in package delivery, errors in shipping, and inadequate responsiveness from customer service representatives. Complaints highlight issues with lost packages, unfulfilled delivery promises, and a lack of accountability, leading to frustration and dissatisfaction. While some customers acknowledge the company's long-standing presence in the industry, the prevailing sentiment is overwhelmingly negative, with calls for improved communication and service efficiency. This feedback suggests that UPS must urgently address operational shortcomings to restore customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I wrote a way longer review but it got deleted. Do not use UPS they are the worst parcel service working in North America today. Id take USPS over them any day. Their employees are rude, they have never even ONCE delivered one of packages on time (I live in a mid size suburban area), their tracking service is the worst out of any other parcel delivery service by far. Do not use if you can avoid, if you HAVE to use them TAKE NO CRAP fron their customer service. Demand better service or your money back. Dont allow these absolute losers to take your money then deliver your package a week late EVERY time.
My home is up the hill on dirt road. They leave my large packages at mailbox on ground and they get stolen every time. I have lost 600.00 worth of stuff because of these idiots
One of the worst experiences I've ever had. If you ever find to be met with a problem I wish you luck.
Their customer service is completely incompetent.
They were completely clueless when it came to giving me information. You might as well track your package online. Because they pretty much just look it up and tell you its status. When they did give me something they lied to me (about delivery dates, reason why it was being delayed, how to get refunded). They made me call/transfered me to so many other services to help. To be met with the same disappointing outcome. In the end I lost money because my return wasn't made in time. I also lost money from shipping the item. They told me when item is delivered. I would be able to ask for refund. But Ups wouldn't give me a refund cause it was past a month from shipping. I guess instead of trying to fix the problem for that long. I should've asked for a refund. In the end, the package was delayed from January to March. I had lost $576 from this experience. $176 for shipping and $300 for the item.
They will literally have you doing their job before anything gets resolved. It's not worth you stressing, and pulling your hairs over. I used Ups for quite some time. But never again, will I be using a company with such a lack of standards.
I paid to have medications shipped to me two day air. I was shocked to see it would arrive three days later. Then today i checked and saw it was not even being delivered! Called to confirm it and of course they can't refund my money and where are my meds? Who knows.
Cancelled my doctor appointment because tracking said to be delivered on the 28th. It is now the 29th and still out for delivery. Called USS number. What a waste of time there. Automated message hangs up if you ask for Agent. Never again UPS
Sent an £800 coffee machine which got damaged in transit. I paid extra for insurance only to be told it wasn't suitably packaged. Claim denied. In actual fact the machine was packed in the manufacturers original packaging! Dreadful, dreadful service. I hope their staff dont sleep at night knowing what a shower of shirt they are. Go elsewhere. Don't give your money to UPS.
I have had so problems with UPS:
1) Payed for shipments at time of pick up. One month later, I would get a call asking for payment. I would have to pull the receipts and they would end up correcting their error. This went for 2-3 years. Every shipment I made I would have to spend an hour proving they had already received payments. Then they started using a collection agency to get payment for shipments that were paid for. If you don't mind dealing with with a crooked company, then UPS is for you
2) They lost an envelope containing a certified check in the amount of about 8,000 US Funds. When I called, their answer: " Lucky you, you don't have to pay the expedition charges". It is a huge problem to cancel a certified check.
3) I have paid the duty and customs invoice in advance of receiving the shipment. The night before delivery, I saw that the duty invoice was still marked as unpaid. I called the 800 number and they confirmed that the payment was received and that there would not be delay. The next day the driver showed up and insisted to get paid. We had the UPS payment receipt yet the driver insisted he could not accept it.
Never deal with this company. Never!
My computer desk were delivered to the wrong address since I received the alert message from the sender on 3/24/22 that the packages were delivered at my front door at 6:22 pm. I ran to the front door to check since I was at home at that time, but nothing there. I immediately call UPS customer service, provide the the tracking number, and fill the claim form for them to track where the packages were delivered because I really need the desk to be delivered on time. 2 days later (3/26/22) the packages appeared at my front door early morning. On 3/28/22 I received the response from UPS customer service with the "delivery notification" that the packages were delivered to my house on 3/20/22 and were "acknowledged by my name whose phone is unavailable"?!?!
BY FAR THE WORSE BLEEPING BLEEPING BLEEP BLEEP BLEEP BLEEP SERVICE I HAVE EVER RECEIVED. I HAVE BEEN TRYING TO GET MY PACKAGE SINCE LAST THURSDAY. I ARRANGED FOR A PICK-UP AND THEY PUT IT BACK ON THE BLEEPING TRUCK. THEN THE DRIVER LEAVES A NOTE WITHOUT KNOCKING. IT IS NOT MY FAULT YOU'RE ON A TIME SCHEDULE. IT SHOULD HAVE REMAINED AT THE SERVICE CENTER FOR PICK-UP. I WILL NEVER USE THIS BLEEPING BLEEPING BLEEP BLEEP BLEEP SERVICE AGAIN. EVEN IF MY LIFE AND THE LIFE OF MY KIDS DEPENDED ON IT.
Had a phone delivered to my house via UPS and this is the box I received just a few minutes ago from UPS. Y'all are the most careless crappy shipping company I have ever seen. Your employees do not care about the customers stuff. Something super heavy was sat on top on my box with a cell phone in it. Worse shipping ever
I hate to right a bad review but maybe this will give light to some delivery drivers please pay more attention to someone else's money the package I waited on tracked then to find out it was left 2 doors down was a relief and angry I'm glad my son was home to go door to door to see if he could find it because it definitely would have gotten taken in my apt complex I even called ups 1800 number and was promised a driver would go back and search for my package and call me back because it did state delivered but I never got a call! Thank God me and my son acted fast and found it or I would never ever knew what happened phx az
They have a literal doo doo fart tracking system. They told me it was coming on the 23rd, which I don't care I can wait. I wouldn't mind if they said "sorry your package will be late and arrive on the 28th". But no, every single day it just changes and says "Your package will arrive by 7pm on the 24th". Then it says the 25th, then the 26th, then the 27th, etc.
I would give 0 stars if I could.
Literal garbage just use the USPS, thousand times more reliable, cheaper, and have much better drivers and stores. USPS gives free packaging and charges great prices for their flat rate boxes.
I ordered a package on the 12 of march and it was supposed to be here on 25 but they shipped it to colorado on accident and now i have to wait even longer, i wanted to pick it up at my post office and they said i still couldn't pick it up until the day of my delivery, absolute idiots
I'm disappointed that in the email saying it was shipped, it did not say anything about being here to sign for the package. I bought a vacuum... kind of ridiculous that I have to sign for that, so then it was delayed a day. I've been watching the tracking and it's going everywhere but my house. It's been in the neighboring towns and keeps moving further away. Then coming back, then moving away. Have no idea when it will be here. I wasn't a fan of customer service either. They told me the same thing that the automated voice said.
Instead of my mail being delivered I get to go get it from cvs because they won't knock or leave it at my door like any other carrier. If it was something obvious I'd get it but it's just a small square box. Avoiding ups from now on.
Ups customer service here in Nigeria is so corrupt that they partner with the customs officer to increase duty charges.
Right in front of me in the office, I saw UPS staff bringing paper to the customs office to inflate the duty charge.
My experience with them is a bad one they asked me to pay a #105,000 duty charge on a product of #95,000 that I have even paid shipping fees for and I am not supposed to pay any duty charge.
NEVER EVER go for it. What all negative reviews you see, all are 100% correct. They will charge a huge amount as custom even if you send 2 pages letter.
The email i got from Ups did not give me a tracking number for the package that they were delivering from Amazon and UPS gave me no tracking number, UPS would not let me talk to customer service because I had no tracking number. *******877 rep was extremely rude --- avoid UPS!
I've had so much bad customer service with them so much I want to let people know that UPS will lie and won't let you talk to manager and let you know that they are a great customer service when their not.
The customer service would say they can only assist you after the package doesn't come till after 24 hours and I told the agent that I review a notice that I stated it's Out for Delivery 03/22/2022 9:19am. But then 03/23/2022 03:50am it shows Processing at UPS Facility later states that the package Out for Delivery 03/23/2022 9:18am. I called on 03/23/2022 6:10pm and the customer service where very rude and said they can't track that package even though I see it on their tracking system. I just don't like customer service that lies to me that this was the first time they had received the package and that it was going to be delivered the first time they got it at their facility. I would definitely NOT recommend UPS for any service and will notify AMAZON about how bad UPS customer services.
Worst service I have ever seen. App advised item was out for delivery. I physical watched the driver, drive by my house and not return. Was told they would attempt again tomorrow. Cost me 2 days of pay. Customer service is in Mexico also terrible!
Answer: Because there is ZERO accountability at UPS and they dont care about customers or having business ethics. Answer my question if you can.(Click on my profile and see it)
Answer: Because the management orders the people under them to do it, so it looks good on UPS. And most customers dont bother to complain or write reviews.
Answer: It's driver preference and they don't care. I complained about this. I'm constantly getting medical supplies delivered and they don't care
Answer: Because they don't care! For the life of me, I can't understand why anybody uses them as a delivery service.
Answer: Because they are a very poorly run company. It doesn't even run its offices domestically well, as you can see by the overwhelmingly negative reviews on this site. Use any shipping service over UPS.
Answer: UPS is a disgrace. They are a disregardful and careless business who lies to their costumers. Absolutely will not support ever again!
Answer: Sadly, today the term racist is used to define almost anyone that we disagree with. I am not a happy customer of the ups store but if you are getting death threats you need to contact the police. It is illegal in America to make death threats against anyone no matter their race, creed or color. That is the beauty of living in United States of America. You do not need to wait for a company to file charges against another human being who is threatening your life. You just need to take the appropriate, legal action against that person, good luck!
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