Kaur S.

I have had so problems with UPS:

1) Payed for shipments at time of pick up. One month later, I would get a call asking for payment. I would have to pull the receipts and they would end up correcting their error. This went for 2-3 years. Every shipment I made I would have to spend an hour proving they had already received payments. Then they started using a collection agency to get payment for shipments that were paid for. If you don't mind dealing with with a crooked company, then UPS is for you

2) They lost an envelope containing a certified check in the amount of about 8,000 US Funds. When I called, their answer: " Lucky you, you don't have to pay the expedition charges". It is a huge problem to cancel a certified check.

3) I have paid the duty and customs invoice in advance of receiving the shipment. The night before delivery, I saw that the duty invoice was still marked as unpaid. I called the 800 number and they confirmed that the payment was received and that there would not be delay. The next day the driver showed up and insisted to get paid. We had the UPS payment receipt yet the driver insisted he could not accept it.

Never deal with this company. Never!

They booked us in a hotel that was closed. When I looked at the comments on this hotel on their website, I noticed that we weren't The first clients to complain that the hotel was closed.

After 3 hours of negotiations, they agreed to give us a coupon for 180$. We only ended up receiving a coupon for 100$. I was not going to spend another 3 hrs arguing with them for the difference. When I used their coupon, they set us up in the worst overpriced hotel I have ever stayed at.

They have a very good advertising but the worst company to deal with.

I am an importer of stainless jewelry located in Canada. I have purchased from this company products that are supposed to be stainless and noticed that once the plating is removed, the material is copper color. Since when is stainless copper color?
I have been fighting for a refund, an ongoing fight that has lasted 5 weeks. The company still insists that the products I purchased are stainless.

I am an importer of stainless jewelry located in Canada. I have purchased from this company products that are supposed to be stainless and noticed that once the plating is removed, the material is copper color. Since when is stainless copper color?
I have been fighting for a refund, an ongoing fight that has lasted 5 weeks. The company still insists that the products I purchased are stainless.