UPSReviews 2,215

The website and customer service is very poor. It locks you out of website and sends you a pin to reset your password 2 hrs later then says pin is expired even though email states pin lasts 24 hrs. How aggravating! Steer clear!

Sent a cheque via UPS from Canada to the US (Florida). 16 days later still not delivered because they can't find the address. A 10 year old can find it on Google map.

I purchased a label through ebay to ship a larger packaged. I ended up not getting the weight correct, apparently (must have been touching the ground). I paid $225 for the label. They never called me to inform me the weight was off before shipping the item. They just shipped it and charged me an extra $1250 without even notifying me until after the transaction went through. Very unethical. I'll never use UPS again. They dont honor their insurance policy either. Id recommed using FedEx or USPS. They treat customers much better. UPS is a joke.

We paid extra for international express delivery. The package is more than a week overdue with no explanation. Customer service can't give any information or make any effort of speeding up the process, and the delay has caused us unforeseen costs. Would not recommend UPS to anyone.

Absolutely despicable. I can drive to California and back before receiving a stupid plug for my truck. Yall suck i would not recommend you for a prostate exam. I over paid for you to deliver anyway. Evil horrible and disgusting. $#*! your service

They misplaced my $1,500 shipment, and it was never sent to another location; all they have is a produced tx that indicates it's there, but no actual scan! I went to UPS's main facility, and they said they'd check my package, but it was a digital scan, which implies it wasn't a physical scan. BEWARE OF SOME UPS STORES, AS THEY DO NOT CARE ABOUT YOUR PACKAGE! I NEVER RECOMMEND UPS FOR THEIR POOR CUSTOMER SERVICE! It's also untrustworthy!

Twice they didn't deliver my packages. This didn't happen before until now and it's not fun having to call their robot customer service. Driver needs to get it together…sorry

Packages are late 3 out of 4 times using next day air saver I give them zero stars. An sometimes packages are left at neighbors house instead of mine. Service really bad

I recently encountered an exceptional customer service provider at the UPS store in Milford Mi.
Kameron facilitated getting a critical document remotely copied and faxed on a tight required timeline. Then unsolicited, he noted that the document I had provided resulted in a poor quality transmission to the intended recipient.
Kameron independently enhanced my original and successfully resent it within deadline. All without my knowledge until after the fact.
His action resulted in my fulfilling a critical deadline. Which without his professional interest, I would have missed.

Just got another delay for my package, it will possibly be delivered after 2 weeks, I understand that there are delays that can not be controlled but this is just unacceptable

I was shipped a package, waiting for it to show and it didn't. Then I noticed UPS posted "The package was refused by the receiver and will be returned to the sender". Poppy $#*!! I never refused it. Trying to reach out to UPS on-line and by phone was fruitless. So, I waited until the next Monday and went to the UPS Customer Care location. They told me they have no option for the employees to click for "package damaged - return to shipper". Nice way to hide how many ways you DAMAGE THINGS and blame it on the receiver that they "refused the package". THIS IS NOT GOOD AND HONEST BUSINESS PRACTICE. Knowing this I would never ship UPS again. Let's face it, this is just a cover up.

If I could choose a 0 I would. My package that should have been delivered two days ago was sent from T-MOBILE. Yesterday I was told it didn't come because UPS didn't have my apartment number but promised it would come today between 12:00pm and 2:30 pm. When it didn't arrive by 2:30 I called and was told it was out for delivery and would arrive by 7:00pm this evening. At 7:30 I called and was told that the package wasn't on the truck and that it would come tomorrow. I have missed two days from work and now expected to miss a third day. I asked to speak to a supervisor who's name was Kim and was very disrespectful. I explained that they (y'all) told messed up and didn't track my apartment #. Her response was who are you talking about I have never spoke with you before. I said I mean you all as a company. She proceeds to tell me! St of I you don't say y'*******@nd of all your'e angry with me and I don't know you. I asked for a supervisor and she laughed and said I am the supervisor. I said well I'm frustrated as a customer and you seem to want to make the situation worse instead of deescalating the conversation and taking responsibilty on behalf of the company. Her response was my manager knows how I speak to customers and if your going to be upset you sound angry so I'll meet you where you are. I work in customer service for a corporate office and would never mislead a customer and definitely wouldn't be rude trying to get a rise out of them. Instead I would try rectifying the issue and hopefully be empathetic after all the customer is spending money which keeps employees employed.

UPS PUT MY FAMILY IN PHYSICAL DANGER! Worst company to work for! My fiance started working at UPS on Atlantic Ave. Raleigh, NC in September 2021. He stopped working there before the end of the year. Despite giving UPS his CURRENT address upon hire, they somehow used an OLD ADDRESS that he DID NOT provide them to a former residence that he has not lived at since 2020! We have a restraining order on the current resident at the OLD address and physically CANNOT get the W-2 but UPS refuses to send the W-2 without an employee ID that he does not have as he is no longer a UPS employee and UPS WIPED HIS INFORMATION OFF THE SYSTEM WITHIN 4 MONTHS OF HIM QUITTING and says they cannot provide him with the Employee ID number! They potentially put us in physical danger by sending his employment information to a dangerous person at an address he DID NOT PROVIDE TO THEM! If he was still working at UPS he would be in danger by the person knowing where he is employed and possibly going to his place of work and attacking him or worse! This is the WORST nightmare employment experience we have ever had! We are in contact with IRS and working on getting things straight but still have no resolution in sight!

Waiting on necessary medical equipment to arrive from China. Already paid to much to seller.
And then the delivery guy goes and tells us that he cant deliver the package unless we pay UPS an additional 100$.

This is extortion you $#*!ing monsters.

So. I intended to send one of my friend a birthday gift through UPS. Packed it up all nice with paper to prevent damage. Only to find that after I had left the I realize the receipt had the wrong address. I had said one and the woman at the counter put another address. So I've been fighting tooth and nail these last few days to get the address changed on the package to no avail. Went to the store and the lady told me I had to go online and do it. I called customer service, "go online and do it." So I made a UPS account and put in the info for the package so I would be able to go and change the address. Apparently they send snail mail to verify your address, which, I get. But it's BS, especially on time sensitive things like this. I had even set to get notifications on my phone when the package was delivered as the wrong address was only a few doors down from my friend. They asked me about it and I checked the tracking- It had been delivered HOURS ago. I never got a notification. My friend went to ask their neighbor if it had been received and it hadn't. So either the neighbor is lying or someone stole the package. I tried to go in to my account and file a claim on it but of course- the package isn't associated with my account- so I can't go in and do a claim on it.
So this was my first and *last* time using UPS to send packages, because as much as they put me though only to still get it wrong- is ridiculous. You're honestly better off using Fedex.

Automated phone and chat systems are useless and infuriating. Impossible to speak to a human.
Time sensitive package that should have been delivered in 3 days is now 10 days and still not delivered. Our customer is losing patience and the product is likely ruined anyway. The website says the package is stuck in a warehouse. No way to find out why or what can be done about it. The contact us info also does not work. To get a phone call you can enter your info but the submit button does not work. How is this company still in business?

I had a package that needed to deliver to my office but failed for the 1st time, because I don't work from the office.
I called UPS to change the delivery address to my home, and UPS Rep. Asked us to have a conference call with the sender to authorize the change of shipping address. We did. However, the UPS driver went to my office for the 2nd delivery today, and which was failed again, because there was no one working in the office.
Then we called again to confirm the change of delivery destination. The customer service REP. Said that they would have someone in the supervisors to call me back in 15 mins. We waited and waited for one hour and no call. Then we called in again and luckily we got Amanda who indicated herself as one of the supervisor. She said what we have done yesterday was not appropriate, and require to have the sender call the UPS to make the change of delivery destination. But NO Guaranty was promised, the package returns to the sender might take place after the 3 attempt fails.
If it is truth, why should we waste our time?
Amanda did not listen to me and cut me off repeatedly in the whole phone dialogues.