UPSReviews 2,216

This is the most frustrating and least helpful customer service I have ever encountered! I received an email saying that they were unable to deliver my package because "no one was home". Both my husband and I were here all day and I was even outside working in the garden where I was visible!. The email said my package was being held for e at a UPS location but did not say where that location was. I tried calling the phone number for UPScustomer service but just got a recording that lead me round and round in circles without helping. Then I tried going on line. I paid $1 to join something called Howly which promised an expert to help me. I waited for a long time without any expert appearing and then noticed another number you could supposedly call for help. That lead to a person who told me they only dealt with billing issues. I didn't have a billing issue. I tried online again and was then asked to pay $1 to join Howly. - despite having already done so only minutes before! What a scam! I spent almost two hours simply trying to find where my package was being held and was unable to do so. I wish there was a way I could leave zero stars in this review because this customer service is really terrible!

Horrible service. My parcel during the day was out for delivery and arrived at the same carrier facility for several times. Unbelievable. It had to be delivered 3 days ago and now it is traveling withing the one facility.

My coat came covered in wrinkles. It was totally destroyed on its way to me by inept ups transport care

This is the second day my package was not delivered! I have called and spoken to numerous representatives! Every time I get a delivery with UPS they never deliver to my address! I was told by a representative today that my package that should've been delivered yesterday would be delivered today!

I did not pay for delivery to go and pick up my own package! UPS delivers in my area daily so why every time I have a UPS delivery they never show! I'm tired of complaining and not getting my issue resolved!

Several representatives assured me that I would not have this issue again yet and still I constantly have this issue! Someone needs to contact me now! I hate this company because no one seems to be on one accord and you guys clearly make reassurances that you can not honor! Pissed is an understatement! This is ridiculous! No one should have to spend days trying to get a reason as to why their package is not being delivered!

Went to the local drop off store (Ace hardware in Burney, ca.) (17 miles, one way) clerk said that only his boss could give a recite as the system is password protected, what the $#*! boss did not tell clerk, IS THAT THE F--KING SYSTEM IS NOT WORKING, I waited for a f-kking hour for this guy, to find this out
Brand new UPS System, that doesnt f--king work, typical UPS f-ked up systems
$#*!s could not even give a hand written recite
HOW $#*!ED UP IS THAT?
BET THE BIGGEST TAX WRITE OFF for UPS IS LOST PACKAGES
SINCE ITS A 50/50 CHANCE OF THEM LOSEING THE PACKAGES anyway

UPS lost my car title, yet logged a time/date of delivery. I have a home video and delivery did not occur. Claims and "support" all exist online only. They allegedly tried to locate the package containing the title and couldn't. End of story. End of claim. No compensation, no apology, no communication, no responsibility taken.
They charged the car dealer I purchased from over $50 to overnight the title, then said they delivered it 5 days later, yet they have no idea where it really went. Again, WORTHLESS and IRRESPONSIBLE.

Ups is absolutely the worst company in the history of the United States. No customer service. Not only will I never use ups again but I also will never do business with a company that does business with ups in the future

I wasted a full day waiting on a package that was supposed to belivered on a Tuesday containing important focuments and a check. The package never showed, when tracked it showed no delays and won't be delivered til Thursdsy. And when talking with the rep who had no answers but sorry and you can call back and maybe get a refund. That doesn't help with the fees I was charged, the fees I'll will be charged or the lack of my documents needed for a process that takes 6 to 8 weeks to get done. That now has to be started over. So paying for a guaranteed ship date is a joke with this company... pay the extra and use Fed EX or the USPS... if you really need your package to arrive on time as UPS apparently cannot hold up their end of what they promise.

Amateurish and failed. Expected delivery on a Friday so stayed at home near front door, but got a 'failed delivery' email, although the driver had clearly not been to my house. Spoke to UPS customer service who twice promised that the local depot would contact me to explain and/or resolve the issue, but neither call happened. On the Monday I stayed at home again expecting a reattempt at delivery, and got a 'delivered' email although no package had been delivered to my house. To make matters worse, UPS would not tell me where the package had been delivered. Thankfully a neighbour suggested a street halfway across town with a similar name, which was in fact where the parcel had been left. A complete failure in every aspect.

Package from Nashville, TN to Memphis, TN normally needs 1 day via USPS. Took 4 (four) days with freaking UPS.

My parcel is lost.
1ZF4101R*******270
I sent it on the 02.09.
Today we are 30.09.
They told me the investigation takes 8 days. But in fact I'm waiting more than 3 weeks!
They ignore my messages, my request and me also.

I DON'T RECOMMEND UPS TO ANYONE!

We are supposed to receive a package 9/27/22. UPS says "we missed you and taking your package to a local UPS Access Point" without even actually trying to deliver it? Me and my wife waited the WHOLE Day for the package and this is what we got. No phonecall, no miss call, no message, no doorbell, they just posted a letter to a wall thats not even our wall maybe to say "oh we attempted to deliver it". My god is this how you guys work? Very very disappointing. Who ever the delivery guy is, is so lazy, needs to get fired does not deserve his job. They told us that our package will be delivered to the designated UPs Access Point the next day which is 9/28/22. Guess what, it is already 9/29/22 and our package is still NOT in the UPs access point. Seriously, they don't really care about you or your item. Never had issues with Fedex or Amazon prime deliveries. We ended up processing a refund/cancellation with TMobile. Next time we are receiving a very important package, need to make sure it wont be UPS. Period!

I sent the key to our beach condo to Daytona. Before I sent it I was promised it would arrive. The driver said "I assumed the business was closed so I didn't go". But it was open and waiting for my package. So I never got the package ti it's destination. And they assured me since the driver made a ignorant choice and decided ti lie and put "made first attempt" that they would have it ready for pick up at UPS the next morning. Well that didn't happen and I never got the key to the condo. And this was before the hurricane. So that being said I couldn't shut the storm blinds and the condo may get ruined because of a ignorant choice by UPS driver and the lies from the facility manager. I'll never use ups again and I will most likely be calling my attorney if it gets damaged. 1ZE221R*******303 Benji Richards. *******868

These boobs just can't get it right; they hire (at impressive rates) largely idiots, who seem to
Be illiterate, dense and just plain stupid. If one were to go by the behavior of their drivers, one would surmise that the majority of them live in exclusive, gated communities, where deliveries are sacrosanct and immune to porch pirates.
UPS, FedEx and Amazon all need to have some serious words with their apparently mostly low IQ delivery staff. And SOON. And don't even start with your stupid robots and killer driverless delivery vehicles. The day that happens here is the day my orders with online companies stops dead in its tracks. I don't want a robot coming up to my door. I don't want a driverless vehicle delivering them. I don't want drones dropping packages of my head. F right off with this s- -t. The Libs are trying to shove down our throats and up our asses an obscenely stupid and supremely untenable future. Because they're dumb as boxes of hair, bags of hammers and heaps of rusted doorknobs…

I shipped & insured stoneware dishes to my sister through UPS. I used a brand new heavy duty box and wrapped each piece individually with tons of bubble wrap. I paid additional money to insure them and wrote fragile all over the box in big black letters. When my sister received the box, the box was split open on an edge and all the lower corners of the box were crushed. Needless to say, there were several broken dishes! I then filed a claim with UPS and they told me that they would send a representative out to my sister's home to inspect it. She waited all day for them at her home (along with 4 other people) & no one from UPS ever showed up. Then UPS lied about it and said that they had been to my sister's home, but that there was no response. Obviously the UPS representative was not out doing their job that day! UPS then asked for pictures of the damage instead, so my sister emailed 12 pictures of the damage to the claims department to show the abuse on the box and the broken dishes. Apparently that wasn't good enough! UPS doesn't bother telling you when you're purchasing additional insurance, what the UPS requirements are if you're going to file a claim. They require many pictures, including a picture of the damaged items inside the box before removing them. Now who in the world would take pictures of the broken pieces in the box before removing the items first? Then they wanted additional pictures of all the wrapping & stuffing used in the box and their request list went on & on and did for almost 3 weeks in my case. It was never enough - there was no pleasing them! Then finally after 19 days, they told me that the damage wasn't their fault (even though the box was clearly trashed by them) and that my request for compensation had been denied. Anyway, just a heads up! Please do not waste your money on additional insurance! It means absolutely nothing and the time spent fighting them is just not worth it! I will never use UPS again!