UPSReviews 2,216

Lost 2 packages within 1 week… worth $3616 combined… their insurance is a scam. Loooong story… getting claim filed is impossible… do yourself a favor and get your general state attorney involved. They don't communicate, say they will email within hrs… day later still no email… all claims dept personnel are Middle East, Hispanics etc and barely speak English. Their virtual customer service WILL NOT ALLOW YOU to reach an agent…. Their whole business is designed to shove/push/punt/ignore you till you just give up. Meanwhile this Union business owner/CEO nets 14,000,000 annually. Remember! Their insurance policy IS A SCAM… they know they won't pay it… you pay for it, they pocket it as a tip, you lose. Since this episode, I left them and use FEDEX solely, I have pulled 3 other UPS customers from UPS to FEDEX along with me.

UPS LOST my PACKAGE and BLAMED ME for it. I called UPS because there were no tracking details online on 11/3 for a package with an expected delivery of 11/4. I called back on 11/4 and was told that my Package was lost in transit and an investigation was started. I checked with my local UPS and the store account owner told me I should have not called UPS and that it was my fault the package was not going to be delivered - he stated that because of me calling and UPS starting an investigation to locate the package, "the package will get there, when it gets there". Terrible customer service - Would NOT Recommend.

I have been going back-and-forth with customer service for 3 days now regarding them stating that I should have have my Package delivered at the access point. I went to this Access point location where I've I seen the driver drop off all the items and my package was not delivered. Then they stated it'll come Tomorrow and now yet again they stated the same thing that it will come back tomorrow again. My. My package was supposed to be delivered several days ago. The driver never knocked at the door And I feel like this has been the worst experience ever when it comes to a delivery company. 0 stars for this company. I hope Amazon and fedex shut you guys down Because your company is horrible and is trash

Half of my packages goes stolen with UPS. I love fedex. Do your self a favor and do not use UPS. I have reported this a few times but it seems like the company is not doing anything about it

Delivery is always late and if you try to call them to change the delivery date they don't really care.

These people will deliberately hold your shipment and start asking for brokerage fees. When they look at your package. They will ask for things that does not make sense to hold your package and ask you for brokerage fees.

We shipped a package to our customer in Aus. The package was meant to be delivered on 31/10 latest, UPS advised us that there was some delays and it would land 01/11.01/11 comes and still nothing. Tracking does not update and each person tells you a new story. John in customer service seems to know what's going on but his colleagues call him a liar and don't seem to have access to the same screen john has access to. Johns managers even don't know what John is on about... Seems like john like to mislead customers! They now say the package was lost and then found but no movement or info showing on tracking with last scan being 27/10 in Germany! They now tell us to take it up with UPS Germany as they UPS Australia are not the same company. They take no ownership over there own mistakes and false information and pass you back and fourth between country's and reps. I for one have had enough of UPS BS and will be making as much noise as its needed to get the package found and delivered, After all john said he sees its about to depart and land in Aus on 01/11 - 02/11latest. Wonder what special system John has that no one else in UPS can see! Will be emailing HQ and every investor to see why no one else but john can use this system!

Ups always says that they will deliver a product on a specific day yet you will have to wait days later to actually receive your order

First review lost my package, second review was the huge delays because they have no network,. This review, they send someone who can barely speak English, so family can't understand anything and now it has to be picked up. If I could keep any of my packages from being touched by UPS I would.

I
Was suppose to receive a package on Friday 10/28/22 now it's 10/31/22 and I still haven't received the package. And customer service is so dumb they know nothing. Makes no since

Today I took the whole day off to wait for a package that was to be delivered today between 11-15. When the clock struck 15, the status of the package went from "out for delivery" to "on the way". Now they announce that it will arrive tomorrow instead.
Damn what a bad company!

Stop using UPS. Earlier this month I was harassed by a UPS driver on the road. As I drove at the speed limit toward my home, he flew up the road behind me well over the limit. He then began tailgating me at a very unsafe distance. When I slowed behind a turning car in front of me, he attempted to pass us by driving on the shoulder but did not have enough room. That led to him blasting his horn at me. He then continued tailgating me until I turned on my directional indicating a turn into my driveway. He then crossed a double-solid line to pass me illegally on the left, nearly side-swiping my car. I decided to follow him to get his license but was unable to catch him even though I was driving 10 miles over this speed limit of 25 mph because he was driving so fast. Luckily, I caught up with him at a traffic light and got his license plate number. I approached his truck and told him I was filing a complaint against him. He bragged, "You won't be the first or the last." That's how confident he was he would not be held accountable for his reckless driving. He was right. I immediately filed a complaint through the UPS website. Within a day I received a message stating, "Thank you for contacting UPS back, I have successfully sent an urgent message to the UPS center, and we can take action as soon as possible for this inconvenience. I see you will be contacted by the UPS center via email for additional action, and commitments related to this incident." Since then, I have heard nothing. Repeated emails have also been ignored. Now I am seeing ads encouraging people to become "Hero UPS Drivers." UPS clearly cares more about cowering to their union and drivers than they do about public safety and customer complaints. Boycott UPS. Use DHL, FedEx or the USPS. Do not do business with this company.

Worst shippment company ever! I placed an online order which was supposed to be delivered with UPS. The order was splitted in two. One order was delivered to the neighbors but they said it was delivered to me so it took me 3 days to find where it was and the second package never arrived. Same story, they said it was delivered to the address. When I called the customer service they said it was delivered to me and they can't do anything. As a friendly advice, never use this company if you want to receive your packages!

I recommend that not one ships with UPS. They tell you a date a say shipment was undeliverable when the attempt was never made. Then after trying to pick up your package you'll be told it can't be found. I never ship with UPS and try to avoid purchases that come through this shipping system. They can care less about your packages and have no problem with lying to you. Please check with your package sender and encourage them not to send via UPS, or you will deal with more problems than it's worth...

I paid for an express shipping from UPS. And guess what first they delay the order and say wrongly navigated and at last they delivered it at wrong place and say it's delivered. When you dont know how to perform a job why the hell have you taken the responsibility. Do you have any idea the items could be improtant to people. And your team is the least helpful in the whole process and you start your thing called investigation $#*! that goes for 8 days. I pay extra for express shipping and i get this. As i say 3rd class and ridiculous shipping service. All the negative reviews about UPS online is genuine and no one should ever take there service. I regeret it too.

I didn't expect UPS delivery to be the worst ever! They didn't get the toy to us and are returning it back to the online shop! They didn't even call me, although I provided the phone number! When my son and I understood that something is wrong, I registered on the UPS website and there was a warning like "wrong address" or something similar. I wrote to their support and told them the provided address is completely correct because we've previously delivered to this address without any issues. They replied, "OK, don't worry we will ship to you". They told me that some of their drivers/deliveries had not found the address or that there are several houses at that address. I don't know whether he was drunk or smoked something, but I just put the address into a Google Map search and it showed my address correctly without any issue, there is only one house at that address. Moreover, nobody called me while having my contact number! Even Google Map easily shows the provided address without any problem! We are from Ukraine and even our Ukrainian delivery service is a way better than this "international" service!

Bought the expedited package that advertised parcel delivery by 20th Oct 2022. Just called CS and was informed the parcel is still stuck in Germany, it might not be despatched until 25th Oct. When asked why they failed to deliver on time, CS told me to buy the premium package. CS failed to address the issue that the expedited package advertised to deliver by 20th Oct 2022.

This is the worst experience ever i have had with UPS. They claimed that they tried to deliver my package but nobody was home. Wrong I was home the entire day and my dog would have barked like crazy if someone knocked on my front door. My dog did not make one peep the day ups was supposed to deliver. They then took it to the pick up hub up the street and after I flipped out, and them saying it would come ASAP. This was "attempted to be delivered" yesterday on Friday and now i will have to wait 3 more to get my order. I am disabled otherwise I would have gone to get it. Never again will i buy anything that comes via UPS again.