UPSReviews 2,215

I ordered a new phone online, it's been a week and I still don't receive it as it is "with UPS". It is lost somewhere and nobody knows where it is. UPS takes zero responsibility and their solution is "keep tracking it"...
I opened a live chat with them, in which one representative told me the phone would be here today but unfortunately it didn't go out in today's delivery...hmmm, ok. It is Wednesday and still no phone. If they tell me "sorry, we lost it" or "it will be there by Christmas" I wouldn't have such an issue. My problem is the lies as I was "assured" it would be here today at noon by the person I chatted with on Monday. (Didn't take pics of that chat, unfortunately). The thing is, I have to sign for the package. So I guess I will just lock myself up until they decide to deliver it.

Call once for 5 sec hidden number, text me saying I cannot be reached, no info on when it would be delivered, tracking still saying it is to be delivered. Cannot create account since password is wrong even though $#*! criterias have been fullfilled. Cannot ask to reset password as no email reach me. Call cust service, pick up after about 10 min but dead silence for 10 sec than hang up

Was in my den on second floor. Saw UPS truck in my driveway, came down to open door just in time to see truck leaving and a notice to pick-up at local office stuck on my door. Next day went to pick-up location only to be told to come back tomorrow because item was not here. Other folks, same story. Apparently this is a common time-saving tactic by UPS drivers.

They refuse to deliver my package! I called twice and still they don't deliver they live a card! I am at home 95% because I'm sick and I don't have a car and because of that reason I CAN'T go to your post office! They don't deliver and keep your package only 7 days and after they send it back to the company! WORST SHIPPING COMPANY AVOID AT ALL COST, THEY JUST DON'T DO THEIR JOB! WAIST OF TIME AND MONEY

Do NOT depend on your package arriving in the expected time frame when going with UPS. They are unreliable. I sent a package ground that was in a normally 2 day delivery and had a good city address, number on the home yet the driver was unable to locate the address! You can hang it up trying to call in to speak with someone about your package, their automated system will block or hang up and then when you are able to get through,, You will most likely have a language barrier with the contracted workers! I will never use UPS again nor recommend!
By the way my package my package is still bumbling around in Illinois somewhere. Each day I track it it goes from "On the Way" to "Out for Delivery."

I ordered a camera with express shipping where the delivery date was on a Friday. I got an email from UPS the day before letting me know that they were going to deliver it between 11-2 on Friday and that a signature was required. I made sure to be home from work to receive the item, which I was hoping to use at an event over the weekend. They never came, and I was home all day. I got an update saying it was out for delivery at 3:18, followed by another update that it would be delayed until Monday at 3:22. I guess the driver decided it was quittin' time. I reach out to a representative who told me they attempted to deliver it, but my Nest doorbell footage prooves that they are just slimy liars. If you have the choice, avoid this incompetent, unethical, absolutely terrible company at all costs. I hope they fail.

They get their delivery dates way off every single time. Like how bad of a delivery company do you have to be. I hate ups. Horrible, horrible, horrible!

1st time using ups I paid for overnight shipping for an important very expensive package. I waited the whole morning to sign my package they said they attempted to deliver which that is bs I called in to pick it up instead if not I would have to wait till Monday I been in the facility for 4 hours waiting for my package to get here now they tell me the driver is backed up won't finish till 10pm after taking a day off work waiting 4 hours outside of the facility for this package I have to wait till Monday now to stay stressed the whole weekend that anything can happen to my expensive package this has been the worst experience I have ever had I do not normally write any reviews but I have to in this case because i wouldn't want this experience to happen to my worst enemy UPS IS HORRIBLE NOT RELIABLE AT ALL THEY DO NOT CARE YOU BEEN WAITING ALL DAY OR HOW EXPENSIVE IT IS IF I CAN GIVE THEM A NEGATIVE 20 stars would

Their service sucks. They throw your packages around. Even ones marked fragile. I do not recommend using!

I recently tried to file a claim on a package that is showing as delayed with no ability to file a claim, I tried to file it online and it would not allow me to submit the claim and asked me to call the UPS customer service number. I did TWICE and both times the customer service number set me up with an automated system which told me to file a claim online. I of course, tried too and it would not let me submit the claim and after I tried to ask the automated system to talk to a representative it hung up on me BOTH times.

I ordered a package from a company who decided to ship it with UPS.
The package resulted
- delivered to my place to unknown person named Pedro. Who apparently signed for me
It wasn't there I open the claim.
Then it results
Delivered to the ups store to pedro
I went to the ups store I talked to Pedro. He doesn't have the package.
I fill the claim, I get In touch with the company. They said that my package is ready to be picked up.
I go back to the ups store. Still no package.
Days pass I still don't have my refund nor my package.
The company at the end close the claim saying that the package was delivered now to Ali.
I'm desperate I go back again to the ups store.
They have my package. He said there was a problem in the system.

I've lost hours, energy.
Next time I prefer to go to take my package by myself walking from Minnesota to Wyoming.
Bad. Bad. Bad
Hope this company fails.

Worst shipping company ever! I would give them a 0 star if I could! The following scenario happened twice with varying details and a focus on the last happening: First, my package was indicated delayed, then supposedly attempted delivery, then returned to the sender, then a few days later indicated delivered at 11 pm while it was 3 pm. Impossible to speak to a real person at ups customer service even if you dial a zero. The voice says: "I know you want to speak to a person, but I need your tracking number" that i repeated for the mechanical voice five times while I enunciated every number and letter very carefully. Is the voice biased against foreign accents? I called my local ups store, but the woman on the phone treated me like the digital voice, alleging she was not hearing me, and closing the conversation by "you will have to come in person" hanging the phone up on me abruptly without any leave-taking. So I came in person and was helped by a nice empathic man (a nice touch for a change), who checked the status of my tracking number. This was 3:00 pm and he acknowledged a problem since it was indicated delivered at 11:00 pm, which was not plausible at all. Besides, Me and my neighbors spent the entire day out in the street to cut trees, branches and clean up after the wind storm that hit our city with 100 mile/hr winds. Even if I happened to be inside for a few minutes, my neighbors would have told me about a delivery by UPS. Disappointedly, the nice UPS employee told me to go back online to access ups customer service adding I should dial "0" to speak to a real person. But the mechanical voice online was clearly programmed to be a stubborn gate-keeper. For most companies' customer service I've dealt with to date, when the virtual voice on the phone does not get the "required" info, it connects you to a real person who can deal with the complexities of an issue that was not pre-programmed. But UPS does NOT offer that flexibility. Today, I had to reorder the items that were in that package, and I filed a claim with Amazon against UPS.

This courier service don't even worth 1 star. Always they will loose the package and expect customers to face the consequences for their irresponsibility. I have ordered a laptop and they have lost my package but they didn't even informed me and it was showing order might delayed. Other than that there is no ETA of delivery. I have emailed them couple of times and there is no use. After browsing a lot i got some customer care number and when i have asked them they simply said that they might have lost my package and asked to me to raise a claim. But how irresponsible these people are? Because of this my works are getting delayed. And its not easy for everyone to say sorry i couldn't do it like these people right. Not only with me even my friends have faced a lot of incidents like these. It would be better if these UPS people be more cautious about the packages. This is not the right way at all.
I might get the refund and all these people can say is sorry but who have to face all the consequences for my work delay.

I run a small business in rural Colorado. Most of my vendors use UPS. Most of my packages of product and supplies are destroyed by UPS in shipping. Not one UPS employee from the top down gives a damn about their service and product - they only have one and they are completely incapable of performing package delivery as they are paid the big bucks to do. The complete lack of respect for other people's property is deeply disturbing. With policies of destruction firmly entrenched in the fabric of the entire organization, I can easily swear that I will never ship with UPS again in my lifetime and will request all my vendors in future ship with FedEx (an organization that respects other people's property and shipments and actually has customer service). If they will only ship with UPS, I don't need their product badly enough to keep dealing with tens of thousands of dollars in damaged product each year. I really hope UPS goes under and takes all the dead weight with them.

The UPS in Springfield, MO is horrible to work with. They 1st deliver when you are at work and then blame the customer for not being there. There are some of us that do actually work for a living. Then want to charge you to come pick it up. Within 5 day or send it back to the seller. What the Hell? They are awful to work with. I try not to use UPS. I only purchase from sellers with regular mail or FedEx.
Please watch out for UPS. What is funny is they use to leave it at ACE Hardware as they are open until 8pm. Oh no UPS does not want to do that. So no product and seller is refunding me. UPS is holding my products for ransom. Just an FYI

I get packages from UPS or USPS 3 days a week, I am a member of UPS my choice, it used to send me texts when package was going to be delivered, but in the last month, that has halted, and ups shows where the package is, when it will be delivered etc. Last week package was coming Saturday between 12, -but not really, then it changed to monday, between 1-3, but not really, then Tuesday between 11-1, and it finally showed at 4pm. I have to sign for my packages as they have lost so many. But now again this week, I was supposed to get another package and it said on my choice Saturday between 1-3. Didn't show up. If I didn't have to miss work to be home to sign for package I wouldnt be so irritated, but there is no repercussions for them messing with my time and my life. How do I handle this? What am I supposed to do? Oh they want me to pay 19.99 for a better my choice package. What a joke. When your only job is to deliver packages, you would think you could get it right at least one out of 3 times. But so far, they just plain suck. The USPS priority? Another joke. 1 out of 8 gets delivered in 3 days. I wish someone would open a new company and put these idiots out of business. Top dollar is always paid and $#*!ty service is what you get. Unreal. I tried to open a claim, but the UPS shut me down saying I couldn't and to call customer service. What can I do? I should at least be refunded the shipping costs.