UPSReviews 2,215

"I am absolutely furious with UPS! They managed to lose my daughter's passport, a document we were looking forward to in order to complete her student visa application. This level of incompetence is beyond belief and has completely messed up our plans. Spilled. The complete disregard for something as small as a passport is appalling. Because of UPS's negligence, my daughter's future and education are at risk. This experience has been an absolute nightmare and I am extremely disappointed in UPS's lack of responsibility and care. UPS before Think twice about trusting them with anything of value."

Disgusting service. Did not attempt to deliver my parcel. Just took it straight to the pick up point. If the driver can't be bothered to their job right. Then why take the job in the first place? MORON

Absolutely disgraceful
Expe with ups and we highly not recommend to work with!It s from the 10th we re waiting our account To be marked as PVA!. It s a month!After ups moved us into THIS account without asking us and without reporting into the new one we already were benefiting of PVA since September 2022 on the previous account;after we ve been chasing ups for months asking to sort it out,After our email have been bounced from department to department and time passed on while you ups kept filing invoices without solving the issues, after the first invoice dates 20/06/23 has been turned into a credit note and added to PVA,after "finally" the email from PVA stated that PVA has been added to this new account,why you ups want to force us to pay for those invoices dates AFTER the 10th of July? Without any reasonable explanation, just "Shippings have been closed", while the last invoice is dated July 25th?Should we stop our business in the meantime you ups have the decency of marking us as PVA?Or how long should we still wait for it?Aren't months off chasing and loss of money from our side enough?we want a full report with explainations, reasons, and dates of why invoices after the 10th July Have to be paid and why nothing has been done to sort all these issues we reported to you and all your departments on time?We want all the information, explainations and reason why all this discondict and bad service is happening, and why you ups don't want to solve it,it will be reported to the court,ombudsman,house of companies and hmrc.

I had terrible 2 month experience with UPS customer service. I had a parcel content damaged because it was delivered wet by UPS. I called and submitted a claim over the phone. This was followed by many other calls made by me and no one seemed they knew what they were talking about. I had to write to UPS log emails, followed by request of me to take photos of each damaged item inside which was about 90 photostaken and sent to UPS by me. This had to be repeated as different person requested it. After two months back and forth with emails and calls and tremendous stress incurred each time, I was told that I would not receive a compensation whatsoever, not even for the shipping cost. UNBELIEVABLE, not only losing money as the content was damaged and unusable but also so much time with 0 result in the end. VERY BAD COMPANY!

I don't what happened to this company but they incompetent I always my package delivered to my house now they are stupid one time it was out on delivery. They didn't deliver it so they sent it to access point that was the first time this time I've made order it was Alan delivery and it wasn't delivered that day it was delivered to nesting and it and they this place my order to another address now they telling me I'm not that they are not liable they they have the slowest driver who either is drunk or on drugs and he can't even spell or don't even know numbers that he could deliver my package to a wrong address.

For months I have been attempting to complete the process for setting up an invoiced billing account. I have completed credit apps and spoken to reps over the phone for hours. Never has the process, which had been communicated completed on multiple occasions, been billed monthly as promised. Today I found out that the customer service rep had been using my personal information, not my company's, but mine, to open fraudulent account and charge hundreds to ME! I pulled shipping from UPS from my entire company, no need for these problems. Stop outsourcing customer service to areas with the highest density of hackers!

I have the best UPS driver in the entire world. He is extremely nice, considerate and careful with my packages. Please put him some air conditioning in his truck because the poor guy be drenched.

The worst company I have shipped luggage with so far they ship your luggage the luggage arrives at customs and no one notifies you for over a week what happens to the luggage they won't call you they won't email you they won't give you any information nothing nothing I am trying to get on the phone withthem, but they don't answer or if they are willing to answer, they hang up when you tell them why you are calling

If I could give a zero I would, never received my package they said it was delivered, and left at a gate I have no gate so who knows where they dropped it off at, probably threw it out the door as they were driving by, guess they don't check mailbox addresses just drop off the package anywhere just to get it unloaded,and I thought FedEx was bad man ups is much worse

Delivery schedules are never accurate. It is always changed from a time slot to "by end of day". This has happened many times. I never received the package within the estimated time. So a schedule like 9 am to 12 pm is completely useless. By ending of day doesn't disappoint customers, but changing the time slot does.

Since my new driver there has been nothing but issues. He never leaves packages in the same place consistently. It's either smack Dab in front of my door so I can't even open the door to get out or its left in the pouring rain an items get soaked. For returns I box them all up tape the vendor return label on and leave out for pick up. He will leave the ups label right there instead of just slapping it on the pkg and taking it He leaves the label for me to put on and then doesn't come back until i have to call in anther pick up day. Well this last one over the edge
I got my air fryer took it out and it's all busted up! Look at the box and the box is all damaged. And I know it was from him because he put big UPS blank stickers all over the damaged part trying to hide it! Seller won't refund me because it wasn't damaged when she sent it
So now I'm out the money. Beyond ticked off! I'll be calling to report this in the morning.

You might as well go get your package yourself these people are ridiculous. My package was supposed to come on a Friday then they canceled it last minute, then it was supposed to come Saturday... I needed my package this weekend and even paid overnight shipping to get it here. I looked at my options to pick it up and didn't even request anything yet supposedly I did and now it's not coming today, Monday, neither and when I reach out they don't even know when it'll be delivered. This company is absolutely ridiculous and it appears they don't know how to do their own job.

I order a lot of Items online. Between car parts, appliances, tools and gun equipment, I have at least 2 deliveries a week. Sometimes 1 everyday. UPS is outstanding in my experience. Not only are they always on time but they keep you informed every step of the way. The UPS drivers are friendly and prompt. Every time I get a delivery I leave good feedback because with today's lax attitude and many businesses doing the absolute least amount for the most amount of money, I feel quality service should be recognized. By signing up for free at UPS MY Choice you can view your last deliveries, change a delivery date or address and even elect to have it dropped off at a nearby UPS Access Point which doesn't have to be a UPS business location. My closest one is about a mile and 1/2 away and is a CAP store (Consumer Auto Parts). I am not affiliated with them in any way, just a very satisfied customer.

I am running a small yard maintenance business and need a reliable delivery service for parts. If I order a part and am told a specific delivery date I expect that delivery date to be met. It looks bad on me to keep rescheduling jobs because of a third party. I will make sure that in the future when I order parts I will go the extra effort to make sure ups does not handle my packages.

My package having the correct address was misplaced and mis-delivered by UPS. Their delivery information says that my package was delivered.However, after checking the tracking details carefully, I found that their 'shipment progress' shows that the package has been delivered at another town. UPS Customer Service has been silent on what actually happened.

On 3 separate deliveries have had package left in front of the garage door even though I clearly requested it to be left in front of entrance door. The garage door area is visible from the street and sidewalk.

Forces me to sign my package but when I signup on website and try to it says technical difficulties, been a couple days and website still doesnt work, and wont be able to receive package until after is sign for it.