UPSReviews 2,215

My order was "Out for Delivery" and then the night ended. So I called UPS and I was told "something wrong with the package" like it was an Alien, mean while it is a T-shirt. When I call them out on that it is we have not heard from the driver so just need to wait. What? It was out for delivery why did you not deliver it, Then instead of just delivering the next day because they were mad they moved my delivery date to literally 4 days later. So whatever you do beware the childish revenge when you let them know you do not believe the lies they tell. I would rather have honesty. We were busy or could not get it, but not the package was strange. Just horrible disappointing service from the driver to customer service. But as

I would rate UPS UK with 0 stars. I attempted to file a claim for my damaged package, and it took a month to process. However, the claim amount I received was insufficient. I had to resend my products, repack them, and pay for delivery to my customer again, but the compensation was minimal. They claim to have paid me, but I cannot locate my payment.This is the worst delivery service I have ever experienced! Given the high delivery fees, I expected better service. I strongly advise against using UPS!

Useless service, I wonder if they ever deliver the package on time, never had a good experience with UPS, but this time it was funny, I was home all day working from and had the tracking page open to see if there was any update in tracking but did not see any change I waited a whole day for my package, no update nothing, and about 6 pm I checked the status and it said "The receiver was not available for delivery" like seriously? I was home all day looking at my window and did not see your UPS vehicle. I called useless customer service he said the package would be delivered before noon tomorrow guess what it is 3:30 and no sign of the package. This is a Useless service, I always try to make sure my sender never uses UPS and try to make sure people I know dont use this they are not on time.

Customer service can't answer any questions, the automated system is a joke. My package was delivered for weather when it was sent out before the weather. After the time it was supposed to get here got an update that package is delayed. Why wait till after I'm expecting to get it to tell me it's delayed. Plus fed ex picked up a package at same place with same delivery date and they had it here a day earlier.

The competent delivery driver delivered my college textbook and daughters old navy pants to my neighbors house. My neighbor is a thief and the textbook wasn't convenient to keep, but the old navy clothes were. I needed both ASAP and paid extra shipping for secured delivery. I wish I could give them 0 stars. Terrible service.

UPS has messed up my deliveries despite several phone calls to customer service to correct problem. The delivery driver took it upon him/herself to require a signature even though there was no request for a signature from sender nor myself! I spent hour long conversations with a UPS representative who confirmed that no signature was required. My instruction was to leave packages at the front office which he confirmed as well. Next, the representative assured me that a local UPS dispatcher would contact me. That person left a voicemail saying that package will be left in locked box by mailboxes and should I have any questions, call 800 pickUPS. My packages were never left! Instead, they were left at an access point that was very far from my apartment! Then, the packages were returned to sender immediately!

The situation now worsens. The company resends my packages and I come home to find a note from driver stating that a signature was required and front office refused to sign for it. Delivery will be attempted one more time. Another hour long phone with customer who assured me that packages would be left at front office the next day. I come home to find another note from delivery person stating the same thing and now underlining the words will not leave several times!

Again, my packages are returned. Again, the company resends my packages. The same story happens and I'm furious. The representative now said that it's up to the delivery person to decide if a signature is needed!

UPS has become the most obnoxious company to deliver packages!

UPS sendet Rechnung datiert mit 29.08.2023, die bei mir am 12.09.2023 (also 14 Tage später) ein langt. Die UPS Rechnung wurde aus den Niederlanden (P.O.BOX 7002) abgeschickt. UPS droht in dieser Rechnung bei verspäteter Zahlung ab dem 7.Tag mit Verzugszinsen von 8% und eine Säumnisgebühr in der Höhe von Euro 40.=.
Rechn.Nr.: ******* datiert 29.Aug.2023
Tracking Number = 1ZR7A*******695
Shipment ID = MAKMZ4FDVMA7H

Datum der Erfahrung: 12. September 2023

Packages are always delayed. Customer server is always horrible. They are not helpful at all. Never on time. App estimations are always bs.

I have all my parcels delivered to the UPS store my preferred method due to porch pirates. This particular parcel they want to deliver to my home I don't know why I know it's not a weight issue. I have to show ID at the store and sign for it. I asked the shipper to reach out and assist. UPS, FEDEX and others are not my preferred carrier I do not recommend for anything. USPS is my preferred service due to the fact that they will hold my parcel at the post office if they cannot deliver to my home.

UPS has become the most unreliable courier company for business deliveries. We got burnt twice in less than two months by their inability to deliver our RFP responses to customers in time. They do not even respond to our calls. The amount of money they charge us is ridiculous for overnight and 2nd-day delivery. Our package was not delivered on both types of services. I highly recommend businesses that think twice before you use their service.

I shipped a package full of clothes, UPS lost the package and didn't even try to find it. All i got WAS A REFUND FOR THE SHIPPING. IF THEY "LOSE" PACKAGES SO MUCH THEY SHOULD BE ABLE TO CONPENSATE

I'm trying to have package delivered to access point because UPS always loses my packages and they want to charge me to do so.This company is a joke I'm so sick of UPS

Oh boy, where do I begin? First off, I truly believe that everyone can have an off day, and sometimes things can get a bit chaotic in the world of delivery. However, with UPS, it's starting to feel less like an occasional mishap and more like a recurring theme.

Let's talk about consistency – or in UPS's case, the lack thereof. I've been expecting packages from them, and they've given me expected delivery dates which I've looked forward to. But then, as the day approaches, it's like they're playing a game of musical delivery dates with me. I get an email saying, "Surprise! We'll deliver it tomorrow instead." Okay, not a big deal, life happens. But then tomorrow comes and guess what? Another email pops into my inbox with a new twist: "Hang tight! Your package will now come next week." Really? Again? This isn't just a one-off incident. It has been the story of my life for the last four packages. At this point, I might as well treat their delivery dates as horoscopes – take them with a pinch of salt and don't set your expectations too high.

Don't get me wrong, I appreciate the communication. Emails are great. But I'd rather have fewer emails with accurate information than a daily fictional story about when my package might or might not arrive. It's almost like they're writing me a suspense novel in installments, except I didn't sign up for that kind of drama.

I genuinely want to be understanding. The delivery business is tough, and I'm sure there are countless factors that can lead to delays. But when it becomes a pattern, it's hard to remain patient. If UPS is facing challenges, I'd appreciate transparency and a genuine effort to improve, rather than what feels like being strung along.

In conclusion, while UPS does eventually get the job done (yes, the packages do finally arrive, in case you were wondering), the journey to get there has more twists and turns than a mystery novel. If you choose to use UPS, just be prepared for some unpredictability and remember to manage your expectations.

I was recently waiting for a delivery when I receive a text that my package is"undeliverable" (because I live in an apartment). I literally received the text as the truck was in front of the building. I ran outside as the truck drove away! They can text me that they won't deliver but they won't text me to let me know they are there?! They then refused to deliver and wanted me to go to their building to pick it up. They eventually delivered it after I insisted that they do so. They used to to do the same thing when I lived in a house. This service doesn't seem to have much motivation to actually deliver. I would never choose to use their service EVER.

I HATE UPS, THEY NEVER COME WHEN THEY SAY, THEY DON'T KNOCK, THEY JUST LEAVE PACKAGES TO BE STOLEN. I DO NOT BUY FROM COMPANIES THAT US UPS OR FEDEX. MY CHOICE ALWAYS IS USPS.

Web site does not update from first location. Should have been delivered. Still has today 4 hours ago.