UPSReviews 2,215

They LOST my package and are making it very difficult to get my refund because I sent it through a website for ordering (like most people do). BEWARE of UPS. I thought they were mainstream, but now I think they're barely a serious company.

I had 2 bad experience with ups
I returned something to Amazon and the ups said they didn't received and I paid for it
Next my packages one week delay and they don't want to send it until now
The customer service is so bad. The doesn't solve any problem and take many hours to answer

If I could give UPS less than 1 star I would. I was supposed to get a delivery but was "failed" because I was "not around." They didn't even attempt to put in my buzzer code to give me the package. After I had called UPS twice making sure that the driver was going to come back with my package as it was urgent, they assured me that the driver was going to come back and have it delivered by the end of the day. I called them before 5 asking when they were going to deliver it again and they told me it would be delivered to my place and they were going to buzz in before 8pm. It's past 8pm I call UPS again and they tell me it was delivered to a pickup centre at 6pm! Imagine me waiting for hours for something that they assured me was going to be delivered only to be told it was delivered somewhere else! So frustrating. I don't know why UPS is scared of entering a buzzer code and why the drivers have discretion where it's to be delivered.

I have been a customer of UPS in one way or another for over 20 years. How a company such as UPS can continue to lose or damage shipments so often and get away with it is astounding. They have forgotten that it is the customer that pays for their service. Treat the customer better and you'll get more business.

One does not need to look far to see the poor quality of UPS. I run a business that has a five star rating, that is not easily done. UPS in almost any review you look at is a one out of five star. UPS will not pay out for anything you pay extra insurance for. I was expecting a delivery today and they're shipping it to the wrong address. I have tried contacting UPS on their website, on their app, three phone calls to no avail.
So the medicine that has been delivered to us today will not get delivered for a minimum of four days.
The simple fact that there's no way to change the delivery address of a product is disgusting.

I have always been happy with the service UPS offers, especially compared to USPS and FedEx, until recently. The last 7 deliveries in a row, have been late, for absolutely no reason. The customer service is not helpful, and the canned response is to track the package, and file a claim if there is not status update the next day. The representatives gave contradictory explanations, which leads me to believe, they all made something up, as they had not reason. I was given no explanation for the late delivery today, the last scan, was when it arrived in my state, at 10:11pm, on February 11,2022. The distribution center in Hodgkins Illinois, is having SERIOUS problems. Step up UPS. This is inexcusable.

Had my MasterCard debit card expedited (2 day service) been waiting a whole $#*!ing month and still haven't received it! Package isn't being scanned at any locations so I can't track MY PACKAGE no information available online none of the representatives can tell me anything about my package even with my tracking number. WORSE SERVICE EVER, I honestly don't know how this place is still in business, as soon as my card gets here WHENEVER that may be I will never use UPS ever again in life

Very stupid UPS driver wrong delivery/ pick up address
4800 Keats & 4800 kipling
Every time wrong my address
$#*!ing no more wrong ok $#*!

Y'all are the worst postal service ever. Every single time I find out my package is being delivered through yall i am highly annoyed bc it's always some bull$#*!! Throw the whole company away.

Delivery address is on Right side of road as you enter street. Idiot UPS driver parks ACROSS THE ENTIRE OPPOSITE SIDE OF STEET IN FRONT OF THAT HOUSE. Driver then jumps down from truck open door which faces side he is now parked on…. Walks to BEHIND HIS TRUCK AND RUNS OUT FROM BEHIND IT! Wow…. So unsafe…makes no sense whatsoever…. Then walks back and walks across the front of his truck to enter the open door. Leaves.
Why the heck did he not stop at the delivery house on the right side of the street to begin with? Safer…. Faster. No use complaining to office in Jax NC…. Heck, their boss does nothing. Laughs at the complaints from what I have been told…from another neighbor who put in a separate complaint…. Ridiculous.

Every package I order that ships via ups goes straight to the access point when I never selected that and you cannot change it without deleting your account so later ups

This UPS DRIVER lied today! Stating the reason he couldn't deliver my packages in our neighborhood was because of SEVERE WEATHER CONDITIONS! Look at my pictures!

Thanks to COVID, we've been locked in our homes for 2 years now. We are ALWAYS at home, always waiting for delivery... Not a single time did the UPS guy bother to buzz or call. Just simply glued their $#*!ty stickers on the door every single time... WHAT ARE YOU? Sticker delivery? Or are all your couriers $#*!ed and can't press buttons on the buzzer?

I don't know where to start, the lack of customer service or the lack of their ability to delivery packages. Just overall poor, I live in a private, gated community that has some dirt roads, nothing crazy. But they will not deliver packages of there is a drop of snow on the road and the excuse is emergency or sever weather. Living in PA, I'm not even sure if they deliver packages in here between the months of November to march. If they cannot deliver on the roads how they are today. They might as well give up delivering parcels.

If I could give UPS less than one star I would. I paid for a package to be delivered the next day. Not only was my package NOT delivered the next day, but it is now day 4 and still it has not been delivered. By NOT having my parcel delivered, I have lost hundreds of dollars I didn't have to lose. I have reached out by email over 10 times and still my package has not been delivered, nor have my emails been answered. I have asked for a refund over 5 time, and I have not been reimbursed, nor have my requests been acknowledged. UPS claims bad weather on their website, but I have watched the USPS drive by, FedEx drive by, but no UPS. For two days, their tracking site has said "delivery by 10:30 am". It's now 4:15 pm and still no package. Please don't waste your money. Use FedEx or USPS for your parcel deliveries. You'll have much better luck getting your packages where they need to go.

They have got to be the worst. How the hell do you loose a package. It's been sitting at the Little Rock distribution center for 4 days and nobody can find it. I'm sure it went home with one of the employees. I started a investigation and for some reason they need to contact the sender. Its literally at their facility but are asking the sender where it's at. DO NOT USE UPS, EVER!