UPSReviews 2,216

I sent a package via UPS. Their computer system autofilled the wrong address, changing the suite # of the destination to the street #. This package was a donation to a charity. I paid $12 to ship it. They decided after their system changed the address, that the address was wrong. They delivered the package and then charged me an additional $18 for the change in address to my paypal. I did not authorize this. I would have been fine if it was returned to sender or delivered to the wrong address. For the first time I can actually say, I prefer the post office. They do not steal money out of my accounts/ credit cards. Even if the package was addressed wrong, which it was not by me, $18 is insane. What would they have done if I paid in cash? According to UPS, when they went to deliver it to the business park, they did not have a suite #. Amazingly it was still delivered on time, so did it take them a whole 5 minutes to figure the suite #. At $18, the person working must get paid over $200 an hour for the price to be justifiable. I've had UPS loose stuff of mine before that I paid extra for overnight shipping and other such screw-ups and I have let them slide. Stuff happens, but after this slap in the face by UPS, I'm done. They are thieves and I will complain to anyone who will listen, because UPS will not. They don't care. They have stolen my money and lost my business forever.

They made me miss my tax return. Possibly missing out in my stimulus now. I paid for express shipping. They said it would take 2 days. Its been 7 and nothing yet. Couldn't be more disappointed.

These people are incompetent. They've raised incompetence to an art form and I can honestly state that I have far more bad experiences than good. Literally 9 out of 10 deliveries fail and I end up walking the neighborhood looking for my packages or discovering that they were lost. The only good thing I can even mention is that they are STILL better than the United States Postal Service... And that isn't saying much!

False delivery dates - no customer service - nothing you can - awful terrible company- they get their business from overseas and real customers in western world are at their mercy. If you are having goods imported from abroad make sure they don't use UPS. Because you won't get your package.

Had 4 boxes of sports cards shipped to me 4 months ago. Only 3 arrived, 4th box contained a automotive part. Ups still looking into screwup. Then had a box of frozen food shipped packed in dry ice. Needed 2 day shipping. It sat in a ups warehouse for 4 days then delivered on the 5th day thawed and no good. Will never ever do business with UPS again.

UPS constantly sends packages off to where ever. Packages that get to my home town area to be delivered get sent off again to another state thousands of miles from its destination. This has happened so many times it's ridiculous. Is it so bad that the people or the computers can't read where these packages are supposed to go. For example: why would a package destined for Bismarck get to Bismarck then be sent to North Carolina? Or a package that was to be delivered to Bismarck get to Fargo then sent to Nevada? Seriously! I have ordered enough stuff through the mail to know what routes the packages take and which hubs they pass through on a normal route.

I have been trying to get in touch with UPS Customer Service and all I receive is a computer that hangs up on me without letting me talk to a Human. I tried calling the UPS Store help line which just sent me to the UPS Computer that does not help just hangs up on you. If you want a package to get to you I highly suggest that you go with FedEx stay away from UPS the only people worse than UPS is the United States Postal Service.

If I can give 0 star I would. It is easy to say if they cannot do anything about it but to put you on hold just because they don't want to talk to you and assist you CUSTOMER SERVICE REPRESENTATIVES ARE RUDE

Every single item I receive that gets shipped through UPS has been a complete disaster. They are always late when out for delivery or delayed by one or two days, package is tossed onto my doorstep or haphazardly thrown into some position that can break anything fragile, their app is not used friendly nor easy to understand, the drivers are always skipping over my area in favor of the areas around me for some reason which results in late or delayed packages, and they expect you to pay 20 dollars to be able to have tracking features that should be freely available to customers. If there was an option to choose what service my purchases are shipped through I would never choose UPS whatsoever.

UPS Canada audits your packages with different measure than other logistic companies by their power laser scan. A few inches difference doubles your shipping expense.

Received a new invoice of extra $157 charge 1 month after my shipping. Because UPS's unique measure methods found 6-inch difference in my shipping package. Then I spent more than half a month to communicate with UPS through Netparcel because I selected UPS from Netparcel.

I used standard U-Haul box with dimensions 24 x 24 x18, the charge was $125. The extra charge invoice shows the dimensions are 28 x 25 x 19 with a charge of $282.44. Dimensions cannot change for standard boxes, I sent UPS a photo of my shipping box dimensions clearly written outside. And, 6-inch difference costs more than double of the shipping fee? Seriously? It's just a double mistake from UPS.

After more than 2 weeks' communication. UPS claimed that 1. They used their laser to scan the dimensions; 2. The dimensions I provided are dimensions inside the box and not outside the box. I feel it's like a robbery theory.

So, if you use UPS you have to measure the inside and outside of the box you use, remember a few inches different will cost you double of the shipping expenses because UPS has their own power laser scanner which measures things differently from other logistic companies.

This is obviously ridiculous and a robbery behaviour. 1. If UPS uses different metrology from other logistic companies, this company has to publicize this to customers. 2. I don't think we are obliged to measure the inside and outside of the box. If customers have to measure the inside of the box and outside of the box, the world does not move anymore. 3. If UPS found 6 inch difference from their metrology, so they can charge more than double of the shipping price, I believe UPS needs the government to regulate this business.

Go rob the bank is easier than fooling people.

The delivery driver does not have time to wait to pick up the package one minute he arrives knocks on the door and not the ring that touches him when he sees fit and does not give a minute of time to collect the package

Medication for my dog floated around my neighborhood (per UPS "Track your package live") for THREE days. I kept receiving notifications of change to delivery, for THREE days! Until finally on Friday I get a notification that they are sending it back to the sender. So now today, for 2.5 HOURS I have been LIED to about where my package actually is. I called every thirty minutes and was told they had contacted the local facility and they should be calling be back as soon as possible. I finally get to speak with a manager (NOT the local facility) and he tells me it's on a truck headed back to the sender and they can't get it off that trailer because there are thousands of packages. I ask WHY is it being sent back? His reply, "because of an incorrect address." So I ask what's the address on the package and he reads me MY ADDRESS! Of course it is Saturday so now I can't even attempt to get more medication sent because the supplier is closed on the weekends. All I can say is they better hope and pray my dog doesn't die! And 1 star is WAYYYY too many:-(

UPS Canada is a remarkably dysfunctional courier company.
In Feb 2021, They UPS picked up my small pre-paid parcel of Easter gifts for my wife in the Philippines. I paid Cdn $75, plus tax.
The female pick-up agent received the parcel & the 4 courier receipts/invoices. When I asked about the 4 receipts/invoices, she assured me they would be properly processed at UPS central station. She lied. UPS Ottawa T. *******856.
Issue: 2 weeks later 05 March 2021, the package & 4 invoices/receipts were returned undelivered, & no explanation/contact info whatsoever.
I called UPS Customer Disservice many many times over 2 months (only 1 willing to give name). Like robots, they all read the file explanation that "receipts/invoices were not included"! This is a falsehood, as they returned these to me! To date, they refuse to reimburse me for my undelivered parcel, and claim they do not have a return policy (3 agents have stated this in my recorded phone calls).
All of these robots also claim I can email Customer service, but no response has been given after 18 calls, and 25 emails over 3 months.

The worst delivery provider in UK!
Parcel never arrived, we are loosing money because of machine which arrived to UK on 1st April and until now (29th April) no sign of it. Still waiting as investigation is on
With my private parcel:
Their couriers never leave delivery notes, even better they are writing that they tried to deliver and you didn't been home the item it's send back to the sender even after they took a payment from you!
UPS should change the pronunciation for oops!
It's JOKE!
And Customer Service can only apologise while doing nothing to solve the problem!

I really had not problems with them. Maybe one time I had to intervene to find my parcel but in general they are trying their best.

By something online and I don't know why pick ups as carrier with signature req. Go to their website tried to inform the driver to leave the package in front of the door if no body at home. Can't find instructions to do it other than you have to become their member "my ups choice " cost me $20/year.
Called customer service and their answer the something or contact the sender. Too much complicated.
I don't choose ups, this because of mistake, usually I use usps with no problem.
Becareful when you ordering something with auto payment. It can jump to ups with signature required cost you more money and wasting your time to deal.

If I could give NO STARS I WOULD as 1 star too good for this company. They very rude managers who never call you back when promise the customer service centre don't understand simple task and are very unhelpful. I definitely would never recommend this company. There are rubbish and rude.