United Airlines

Traveled out of Newark Airport to the Dominican Republic. Got there and was told my luggage wasn't on the flight. No one knew where it was. Was then told it never got put on the plane. Went back and forth with United which took 3 days to finally get. Had to pay out of pocket for clothing toothbrush shoes etc. Living Social booked the trip which sent us to the wrong destination then had to take a 6 hour cab ride and United would not waive the $200 fee to switch our flight back to the right airport. Living Social sent us to Punta Cana our hotel was in Puerto Plata. Never ever fly United Airlines!

I am only 5'3" and the coach seat leg room is so tight that I could not move! The passenger next to me was 6' tall and had to put his leg at an angle towards me, making it even worse. The customer service staff treats coach passenger as lower than low humans. I was on a flight from Las Vegas to Newark but ended up at the airport 4 hours too early. Even though the earlier flight was paractically empty and my later flight was full, they would not allow me to change without a hefty fee. When I made the request, the staff treated me as if I was bothering them with such a low level request. I will NEVER fly on United again.

We booked a direct, round trip flight from West Palm Beach to Chicago in March 2022. It was only by reviewing our flight for Friday the 21st that we found our entire itinerary had changed (no notice at all from United). We now leave an hour earlier from both cities; have to change flights in Newark NJ and arrive four hours after our original times in each city. As stated, we were never notified of the change and when called, United customer service said that it was an "automated change" and could do nothing to assist us regarding the flights. In fairness, the supervisor offered to "request" a $100 travel credit for each of us which I refused because we will NEVER fly United again!

Here's the big difference flying basic economy at United vs Delta w/o a bag/carry on. With Delta, you can check in at home, even w/o a bag/carry on. The advantage is you can arrive a little later or get there when boarding.

For no good reason, United makes you check in at the air port if flying w/o bags. Of course they use the guise that they want to be sure that you are not flying w/o a carry on. This means that you have to have completed your check-in process before boarding starts and if not then you will not be getting on the flight. They are both competitively priced but one trusts you more, gives you more flexibility and time and can manage the basic economy flyer more appropriately and that would be Delta.

United was going where I wanted to go and when I wanted to go. So I thought I'd give em another try. Shame on me. Pay for checked bag, pay for carry on, pay for my seat, delayed 2 hours, 15 mins at a time. I hope I don't have to pay extra for that.

United Airlines cancelled my flight to El Paso Texas. I was going to a family wedding, my wife and son were already there. They said because their employees were overworked.

The return flight, I just needed myself removed and my ticket refunded.

They would not refund my ticket after cancelling my flight. I would not even be there to take the return flight because they cancelled my flight to get there.

The agents working the desks at the airport went to hide for 30+ minutes before they sent out the final cancelation email notice like a bunch of bi+ches.

No one reached out in any way to offer another flight or how to get there.

What a piece of shi+ airline.

They're working their employees like dogs. It's because they lost a ton of great employees because they tried to force vaccinate them and making them wear masks.

What a piece of shi+ airline.

ABSOLUTELY OUTRAGEOUS airline! Avoid at all costs. First flight cancelled... no compensation... put onto connecting flight instead of direct flight as originally booked. Not enough time was allocated for layover resulting in missed connection and spending more money on overnight hotels. Rebooked for following day and sat on tarmac for 3 hours... final flight home and im currently sat in airport after boarding and unboarding after some system failures. We're now 3 hours delayed for getting home. Customer service is shocking and how a company can stuff up on so many occasions in one trip baffles me. Will never book with them ever again!

They changed the flights we had booked. The first flight was from 5 am to 7 am from New York but did not have enough staff to accommodate the number of reservations. The lady told us we wouldn't make our flight but still checked our luggage. Thus rather than making another flight booking with United, I made a flight reservation of Delta airline ( the very next flight to my destination) through a travel agent, TripiTravels. They offered last-minute flight tickets at cheaper prices and also offered deals for extra savings. If you guys also face the same situation or want to book cheap last-minute flights I would suggest you call *******869.

On their website, it says "basic economic" ticket is allowed one personal item, but didn't specify the size of it. I called their customer service, the lady told me NO personal item is allowed at all. I said I just checked website, she said either I trust her or trust website information, it's up to me. So I called another number, a man answered the phone. At first, he said no personal item allowed. After I told him on the website it says ONE personal item is allowed, I just wanted to know what is considered as personal item and the size of it. Then he said, the personal item is a purse. I said purse has small and large, what size is allowed? Then he said a no larger than Laptop computer size. Before I said ask another question, he HANG UP on me!

I will never fly with United Airline AGAIN! Never! Wondering this kind of customer service, how long this company can survive?

They don't hire enough customer service and staff. It has taken me over 3 days so far in the process of trying to retrieve my luggage. They canceled a flight so I could not get to my connecting flight. However they sent my luggage to the country where I was to get the connection to my final destination. Customer service gave me wrong information twice regarding my luggage. It takes hours to get in touch with customer service. In one attempt it was literally seven hours. When you finally do they give you the wrong information…. This happened multiple times. They sent me on a full on scavenger hunt in order to get my luggage. And I still haven't gotten it. United must be held accountable for there negligence. I have spent hours of time energy on trying to locate my luggage. When I went back to the airport as I was incorrectly instructed the air port was operating like a third world countries. Very few staff member and not well trained.

Totally inefficient airline! They returned to the gate due to a mechanical problem. Said one hour. Eight hours later we are still waiting. Can't believe they couldn't assess in an hour and give us an accurate timeframe. Every hour they add another hour that we have to sit here. They should know whether it is a big job. They should get a different plane. They should let us know what is going on! We are at our home airport and could have gone home and returned. My husband went to talk to representative at gate and she just walked away.

During the round trip from US to Spain flighsts most of the staff members didn't care. My headphone was not working. One of the staff member told me he will fix it. In 8 hours of flight he didn't do it I asked one lady air hostage to replace it. She told me they don't have any spare headphones." sorry for inconvenience" that was her answer.I never got new headphone or broken was not fixed.
For entire round trip in business class we were served the vegetarian food, I won't give it to my dog or a cat.
I requested for non veg instead, they say. " sorry we don't have " That was the answer I got. I will never travel if I don't have to in United again.

Your customer service is the worst! Why do you send your calls to 3rd world countries where the workers can say and do whatever they want? My flight was messed up, was told it was cancelled when it wasn't, was told I had seats reserved on a flight when I didn't. Your incompetent "customer support" agents know nothing about support. I sent an email and filed a case and it still hasn't been answered. I've been through hell with your airline.

United staff are rude! The personnel assigned to check my boarding pass immediately tagged y carry-on as check-in without my permission.
When I get in the plane majority of the airplane compartment are empty. There are bigger carry-ons that what I have and they let them carry it with them. United need to train their staff to better assess carryon laugage with their policy and ensure that they are treating customers equally regardless of their color, race, or ethnicity. United needs to hire staff who are professional. I feel that my situation was being assess unfairly.

United airline booking air ticket - United is not customer friendly at all as it only wants to push what is profitable and convenient for the airline rather than the customer. If you want to travel from Houston to Hong Kong, Chicago or Denver or both will come up rather than SFO, with you waiting up to 4 hours in transit. Who wants to go to those places in stead of SFO to take the chance of weather induced delays in November? There is a 6 am and an 8 am departure from Houston but they never show the 8 am one. Then coming back instead of 4 - 5 pm to Houston they have you arrive at 10:30 pm, and 8 pm if you are luck. They have a check box for senior and if you check it the fare is no different. The comparable fare is 30% higher on UA than on CO. Wonder if they don't go belly up sooner

Horrible airline. My 10:40AM flight was delayed "10 or 20 minutes" for a "minor mechanical issue"... two hours later, we were told that they were flying in a new plane rather than fixing hours. Then the second plane was delayed for *another* mechanical issue. It was delayed again and again and has been pushed back to 6:45PM, and even the ticketing agents are saying that they doubt it'll show up anytime today.

If you are price conscious, and only need a flight for the day, United's basic economy is for you. However, for the price of one bag added to your flight, you will find a plethora of airlines that include carry-on, snacks, and beverages. Be cognizant of the low cost as a bait and switch to get you to purchase the ticket. Once you have purchased, you cannot change anything associated with your ticket. Everything is an added cost - buyer beware!