Brandon B.

If you are price conscious, and only need a flight for the day, United's basic economy is for you. However, for the price of one bag added to your flight, you will find a plethora of airlines that include carry-on, snacks, and beverages. Be cognizant of the low cost as a bait and switch to get you to purchase the ticket. Once you have purchased, you cannot change anything associated with your ticket. Everything is an added cost - buyer beware!

I spent almost two hours on the phone with Justfly, and they kept referring me back to the airline for changes. The airline would then refer me back to the agent to make changes to my ticket. Justfly representatives are like automatons - they repeat the same line over and over again hoping that you will be pacified with their coined answer. Both representative and supervisor in my case could NOT understand English.

You may get a great price, but be cognizant of the added costs and hidden costs associated with low priced tickets. I didn't find out until United emailed me telling me that I had purchased a basic economy ticket and had to pay an additional $25-$35 for a carry-on bag.

If you check all of your "T's" and dot your "I's,' and don't need to speak to them by phone or email or chat, you will do well to book through the site. If you require customer services or need to quickly book your ticket, stay away because you will be taken 2 out of 3 times.