United Airlines

Just like the song that you can hear on Youtube" UNITED AIRLINES BREAKS GUITARS". They sure destroyed my very rare and expensive 1967 Martin guitar. It had clearly been dropped out of or off the luggage conveyer belt and dropped some 15 feet to the ground. If you are a professional musician be ready for a fight with these fools. Don't let them put your guitar in the luggage bay.

The neck of the guitar was snapped in two places and it was in a super protective hard shell case. The value of the guitar is in the thousands of dollars and so far they have not offered to do anything at all. The service people did not keep their appointment and the letter that we wrote to the airline has not yet been answered.

At first they said that they would not even look at what they had done until we had to get in their faces. The best that they said they would do is give us an email address to voice our complaints. Wow what a bunch of creeps. I guess it goes with out saying that based on the reviews I have been reading on these clowns United is correctly rated as the worst airline in most all categories. For me they are experts in dishonesty, and lack of concern for their customers, I will never fly with them again. I give them only one star because there is not a way to select zero stars! Yuck.

My baggage did not arrive when I arrived, due to a late departure and layover flight changes. So that was understandable. What was not understandable or acceptable was that it took them 24 hours, after the report was made and the baggage was tracked down, to even put the baggage on a subsequent flight to my final destination - even though there were 3 or 4 of those United flights preceding the one it did finally get put on. During this time there were no updates from them. I had to make an effort to get information.
When the bags arrived at the airport, no one notified me they were here or when I would receive them. I had to call to investigate and they absolutely refused to give me a time when they would be delivered - just within 24 hrs of their arrival (48 hours of my arrival). So on this 5 day visit for Christmas, I'm spending 2 days waiting for baggage - without knowing when it will arrive - that contains absolutely everything for my trip, including Christmas gifts for family.
Not one person I spoke with seemed compassionate or like they were making an effort. They were all on automatic: "I'm sorry for your inconvenience but I don't know when you will get your bags". What could be more "inconvenient" than not having anything you organized and packed for a trip for HALF of your visit? I give them an F for how they handled this and I think it reveals a lot about their customer service caliber, training, and general conscientiousness.
This incident occurred following a flight which departed an hour late for "technical issues" which really was the source of the problem.
So, as I said, "Good luck if there's a problem!"
Mine still hasn't been resolved.

United airlines cancelled our flight from
Newark to Phoenix. Customer service in the terminal told us to call to 800 # waited on hold 1 112 hrs got hung up on.

Lost my luggage from LAX to PEK (it went to SD instead) cost me hundreds of $ in international phone charges and 12 days to finally get my bag. The customer service reps were unfriendly, rude, some even downright lied to me as to the status of retrieving it.

Don't uphold prices and try to charge you different stating the prices on their app for the past month are an "error"

If I could drop zero stars, I would. Customer service people have zero customer service skills, they are rude, the management is even more rude than the CS, they will change flight times on you with no notification and then blame you for not knowing. They will admittedly send flights out early without all passengers to make everyone else happy because they would prefer to deal with a single unhappy customer if it makes everyone else happy on the flight. I'm supposed to be in California right now holding my son and instead I will be sitting in this dump all night long until he's in bed. Why? So united Airlines can make a plane full of people happy at my expense.

Do not fly with this airline, do not fly with this airline, DO NOT FLY WITH THIS AIRLINE!

WORST CUSTOMER SERVICE AND AFTER SALES
This is the third time I have had my flight cancelled or changed! I tried to book again with my 'future flight credit' as they will not give a cash refund EVER, and now I can't use it, because apparently I originally booked my first flight (2 years ago) on a different economy class!?! Surely money is money and a credit is a credit, even if I was booking first class its money off no? I got passed to person to person on their hard to find customer service number to eventually find out if I bought outright is was going to cost £200 less than if I used credit. So therefore loosing £200 of my £590 credit. So my credit that I have spent with them is now only worth £390 because their computer systems can't keep up? Terrible customer service and computer systems and just generally frustrating and unsympathetic. I hate this airline.

I use to think United was one of the better airlines. Not anymore. I noticed it a couple of years ago, how the airline is getting worse. Now it is the worst one I've been on by far. I was traveling from Corpus Christi to Manila Philippines Saturday December 9th on the 7:20 am flight to Houston. My flight was delayed due to mechanical failure. I was stuck in Corpus airport for almost 8 hours. Watch planes come and go to Houston. While I'm being told there's no room for me yet. As if I already don't have a 24 hour flight ahead of me with no problems. The staff was very rude, and unprofessional. By the time I got to Houston, I had another 4 hour layover. Checked in to one of their Club Lounges at my expense. Long story short, I arrived to my destination a day later. After I returned home, I filled a complaint telling my experience, and looking for some sort of reimbursement for my time and expenses for the trip there. I received an immediate email in return stating someone would reach out to me in 21 - 28 days. No later than 6 weeks. I got a response in less than 24 hours saying all they can do is give me a $100 voucher/certificate that expires in 1 year to go towards my next flight. I was blown away. My ticket was $2,900. I felt like they intentionally insulted me to get under my skin. I won't lie. I will fly again with them locally. Because I have a lot of air miles. But after that's gone………. I'll never spend another penny with United in this lifetime. And that's my advice to everyone. Don't just take my word for it. Read the rest of the reviews. United has downgraded to the worst airline (I've ever been on anyway). But still charging elite prices.

United airlines... what can I niot say about them. They are expensive... their Airplanes (atleast the ones I flew on) are old, smelly and dirty. They charge you for almost everything on board. You want to eat? You pay. You want some earphones? You pay. You want a blanky? You pay. You want something to drink? You pay. You can't take more than one luggage even for international flights. Even their business class is alwful. There is nothing good to say about this Airlines.

I have never experienced such bad performance from an airline company the way i did with UA- flights that are cancelled over and over again leading to loss of precious family vacation time, cancelled flights on the way back home (still not there!) leading to loss of work days, zero communication with costumer service, no help, spending so much extra money due to UA lack of ability to provide us with the flight that we payed good money for and now have to spend more... I would not recommend ANYBODY to fly with UA, EVER

The worst airline. My first and last trip with United. Inpatient and unfriendly. I had breathing issue and I couldn't even be bothered to seek their help. Unreachable.

Do not book with this airline! After our flights had been purchased, the airline forced an additional stop into our itinerary. We had initially paid the higher cost for one-stop flights to avoid two or more stops. But the airline forced that change on us, which turned out to be a nightmare once we were on our trip. Due to other long flight delays and complete cancellations, we spent hours and hours at the airports waiting in lines and running from one desk in the airport to another (in huge airports, it can literally be miles) and dealing with unfriendly, incompetent airline staff. It ended up that we had to split from our group we had been travelling with, we had to rebook separate flights, and arrive at our destination two days later. This is all within the USA! Two days! Also beware of prepaying for your checked luggage. At two different airports, on two different days, we experienced problems with the airline not being able to pull up record of our prepayment. I had to show them my e-mail confirmation in order for them to not charge me twice for mine and my husbands checked bags. I witnessed other people having the same trouble.

NEVER book a flight with United Airlines unless you are planning to forfeit your money. United Airlines will make your reservation, accept your full payment in advance, cancel your flight and then issue you a voucher that is not redeemable for a refund. Once United Airlines has your money, they consider it their money, regardless of whether they provide the travel services for which you paid or not. They are a fraudulent, unethical business concern. PUT THEM OUT OF BUSINESS! With their customer hostile business policies and practices, THEY HAVE NO BUSINESS BEING IN BUSINESS! Travel with United Airlines at your own risk.

Well, United Airlines does it again. I bought a ticket for my sister to visit because she has cancer and no money. Her doctor now states that she cannot fly, so I attempted to call United to see if I could get a refund under these circumstances. There is NO way to speak with an American, and I was routed to India who was as useful as teats on a bull. The short of it is that I am going to have to swallow the cost of this ticket or pay a $200 re-booking fee which exceeds the cost of the ticket. Every experience I have had with United has been negative, and I should have known better than to ever use them again. Unfortunately, they have the only nonstop flight from the originating city, and my sister cannot handle the change in flights. United has got to be the worst run business I have ever encountered.

UPDATE: October 11,2013
American Express challenged United after I disputed the charge with them. United gave me back 100% of my ticket price thanks to American Express.
LESSON:
Dispute a charge and provide proper documentation but dispute it through your credit card company that has more power than you.

Unprofessional
They caused 13h+! Hours delay to my parent's arrival (who are in their 60s, travelled for the 1st time and donn't speak english).
It was very stressfull and frustrating. I did not sleep that night trying to help them through out all
These issues, talking to agents and translating.
I talked to the agent on the phone and he kept blaming the previous airline my parent used for the trip from Europe.
He refused to give me his badge number so I can't put any complaint against him. So disapponinted with them. I don't want
Anyboday to experience this, so If you 're flying your parents with united I recommend NOT to do that.
Initial flight: UA3631
They moved them to these flights with additional layover: UA1176, UA 586

We recently took a trip to New Zealand and booked our flight on United Airlines. We flew from Dayton to Chicago to LAX to Auckland. Thankfully they chartered Air New Zealand for the LAX to Auckland flight. However, we were stuck in a 'retro' 777 on our trip back from Auckland to San Francisco. Yikes. The plane was packed as well making our flight even more painful as could not stretch. The seats COULD NOT have been more painful.