United Airlines

10 and half hours delay, no luggage on arrival and luggage delivered 2 days later with broken handle.!

On February 9th, 2018 I was scheduled to depart from Pittsburgh International Airport at 10:48AM (UA flight 590) and was scheduled to land at 11:30AM at Chicago OHare International Airport. As I was doing my standard check -In at the kiosk machine I encountered an issue when obtaining my boarding pass.
For some reason, I was no longer allowed to bring a small purse and a very-small gym bag (which weighed less than 2Ibs) as a carry on. Assuming that there had been some error with the machine I had kindly asked for a representative to help me with obtaining my boarding pass. Without even looking at my items she told me that I would have to pay for the gym bag and check it in with a fee of 25$.
I kindly obliged but was in complete shock that you would have people pay 25$ for a carry on item that: 1) fit in the required parameter to be a carry on 2) should be allowed as a second carry on as a whole since I only had a small purse 3) the flight was not fully booked and there was plenty of space ON the aircraft for the item.
If you could kindly reimburse the 25$ that would be greatly appreciated since this fee was completely unmerited and unnecessary. Please feel free to contact me at your convenience.

Great service at boarding gate Denver. Allowed elderly and others who need more time to board early. Had wheel chair available.

Deceitful in their promise. They have no class and are indifferent to the customer needs. Avoid traveling with them at all cost.

Received normal service, everything was clear and without delay. There were no issues with the booking either. Maybe I'm just lucky of course.

My family and I love to travel and we book several trips each year. Unfortunately, due to the 2020 Covid19 pandemic, many of our trips were cancelled that were completely out of our control. I've booked several airlines for our trips (Delta, American Airlines, United Airlines and JetBlue). All of the airlines initially wanted to issue only a flight credit. I had to speak to a few representatives and write a letter to receive a REFUND from Delta and JetBlue. American Airlines had a "refund request" form on their website which I filled out. It was very simple and convenient and they approved of my refund request after a few days (no need to speak to an agent).

United, on the other hand, refused to budge on giving us our flight refund. United Airlines boast on their ability and capability of being the top airline, but I beg to differ. Given my experience during this pandemic with 4 airlines, I can say confidently that United Airlines ranks at the bottom of my airline experience. I will NOT be purchasing flights from United from here on out. Additionally, I will inform my friends and family of their horrible service. They are taking advantage of hard working families who has been heavily impacted financially due to the pandemic by withholding their money and denying a refund.

There are so many angry clients that there is a Facebook page called "Complaints against United Airlines". You can read the complaints and issues there from other clients as well.

DO NOT BE FOOLED by this airline boasting they are the top in airline service.
I am very disappointed by United's lack of ethics, morals and understanding of the impacts the current pandemic has on travel.

Save yourself the money, energy and peace by avoiding United Airlines!

I was trying to reach of apprise the opportunity to get a bereavement fair but the Southwest agent was unable to help, and was exrejmeky extremely

It is good airlines service under domestic airlines. I hope there service will be very good after covid

In general, UNITED has delivered consistent above average service until a recent experience (early April 2018) using the airlines for a company business trip:

1) TSA precheck. I had no issues, but my co-worker with identical TSA precheck demographics -- we both gave KTN to our company travel service - could not get precheck. We had both paid for it months ago. He was told at terminal by UNITED staff that they could see his KTN, but he was "not selected" to receive precheck -- even though it was a prepaid service! So, be warned of inconsistencies! I'm always paranoid of electronic glitches so I actually went on the web site days in advance to verify my precheck status and found initially it was NOT linked to my ticket until I attached my frequent traveler # -- which was provided to travel agent in advance.

2) DELAY in connection - failure to communicate. I arrived at gate thinking I had 20 mins before boarding... NO overhead announcement... NO change in boarding or take-off time posted at gate... NO web site announcement on my UNITED app... NO email push notification. End result: boarding 30 mins late, Take off 1 hr late. Arriving plane for my flight was late -- overhead staff talking. TOO BAD staff knew & passengers did not. The hour delay resulted in loss of chance to register & participate in work activities later that evening (only 10 min ride to hotel, so I would have had 45-50 mins if on time).

Lessons: be very compulsive about TSA precheck if you fly this airlines, or they might randomly choose not to give you the service you had PAID for in advance. Be pro-active about inquiring about delays because you might get NO notification whatsover - email, text, overhead, or gate!

The cabin was comfortable, staff were very kind, and prices manageable. Would recommend to friends!