United Airlines

My grandmother and I flew on june from vancouver to houston, we experienced discrimination, aggression and the most terrible customer service.
The check out counters at YVR are a mess, when we arrived to the counter after many hours in line the agent didn´t assign us any seats so at the gate we made another 40 minute lineup
We were the last ones to abord and the flight attendants didn´t let us bring our carry on (not our fault, it is the airline fault for disorganized and over selling). We had valuable personal belonging with us that could not be checked in.
We try to explain that we cannot checked the carry on, and a very violent with clearly with anger issues flight attendant tell us, in a very rude way that we are not flying with them.
My grandmother, who doesn't speak english and is a senior was holding her carry on while the same aggressive flight attendant assault my grandmother by pushing her with the carry on all the way to the cabin
When I told an airport employee the incident, the flight attendant denied it.
We end up checking in the carry on and they gave us garbage bags for our valuables they even told us we had to pick them up in houston when the reality was that they went straight to Mexico so they tricked us.
The lady I spoke from customer service told me they could not give me compensation, thing we were not looking for
Weeks later I asked for an update on the disciplinary action toward the flight attendant but she told me she could not share that information.
My grandmother was traumatized after that violent action

I have flown well over a million miles with United and have had 1K status for many years. Before the pandemic I had 120 plus points canceled since there is a 1 year time limit on them. You can use these points to upgrade which rarely happens. I have another 80 points due to be canceled this month and reached out to see if I could extend the expiration to no avail!

I traveled over 100K miles last year with United and tried to upgrade using these points but was never able to for whatever reason which is solely in United's control. What is the point of having this so-called benefit, if United controls it and there is an expiration date on it?

I do get pre-boarding benefits which is last in a long list of other pre-boarding groups. I do get complimentary economy plus seating which is a smidgen better than economy but for international trips they are not very comfortable either.

The ground staff is not very pleasant and crew on the plane treat passengers like cattle compared to other international airlines where service is much better, and quality of the food and entertainment is better.

Unfortunately, I am vested and switching gears this late in the game doesn't make sense; if another airline offered to take my status and points and such over I would without hesitation switch and be loyal to them as I have been to United. If you do not have any status with United, does not make much sense to travel with them unless circumstances warrant it.

Hope this helps someone.

Have been traveling at least once a month for years and this is by far the worst airline experience I've ever had. When I originally booked first class I was shown that I was booking lay-flat seats, the same I came in on my United as I arrived to Newark from Miami. When I checked in I saw that they are regular business seats (slightly larger than economy), somehow there was a change that I wasn't informed about. Although I was group 1 and first class I had to put my bags in economy further back as the ones above our seats were taken. Upon arriving my tray is simply taped shut with an "inoperative" sticker and is non existent so I'm unable to drink or eat anything (in first class). My wife had a purse that she brought on her lap on the trip from Miami but now on the return flight was told it too had to be stowed away. We asked the flight attendant who told us we had to put it away where we should put it and she told us she didn't know but that we couldn't keep it with us during take off and that we had to go find a place… so once again had to go put it away in economy but by now even further back. There is no TV monitor nor entertainment of any kind and although there are USB and electrical outlets to charge, none of them are functioning. I did book a 9PM flight but I'm shocked at how rude the flight attendant was especially considering it is first class. Will definitely be disputing, worst airline experience I've ever had. Gave them an extra $15 to get wifi in flight just so that I could spend the next 3 hours finding every possible website to review them.

I was on a United flight from Phoenix to DC
I payed $1400 for a round trip non refundable FIRST CLASS. I received ZERO cabin service NOT EVEN WATER. After 2 months of going around with United customer service they finally told me my flight was to ruff for any cabin service. So ruff that the pilot and copilot eat because when walking off the plane I could see all there dirty dishes and garbage in the cotpit
So it was so ruff they could control the plain and eat but first class passengers could not even get a bottle of water. I only received miles in there club that I never will use I closed out my miles account and told them to stick the miles were United airlines does not fly.
I even emailed the CFO of United airlines did not even get back that they got it. There service is so bad I will never fly on that cargo plane again
And I am telling everyone to stay away they will just rip you off.

They changed my seating without my knowledge and put me by the exit door. Then told me i could switch my seat, but when i returned my flight had left me 20 MINUTES EARLY!.
Then they promised me the next flight, two hours later... which ended up being to full! SO they switched me to American Airlines which didn't board for another 6 hours from then!

They tried to make it up to me by giving me vouchers for my next flight and food and cab service... but everywhere i went WOULDNT ACCEPT MY DAMN vouchers! Then they told me because I accepted them, they couldn't alter or change them so that I could. I will NEVER FLY with them AGAIN. EVER!

Jerks.

I've got a massage from United said that my flight from Midland to Houston is delayed from 7:15 pm to 11:45pm
But when I arrived to the airport the flight was canceled without email or massage
It was a disaster at that time because I had to find a hotel and a ride to go back at next day

United cancelled our connecting flight from Newark to Nice, France on a moment's notice due to "mechanical issues". Their customer service was terrible- stood in line for 3+ hours only to be told the people at the airport have no authority to help you in any way- can't issue refunds, theirs options for rebooking are laughable (yes, let's travel from NY to San Francisco to maybe get on a waitlist for a flight to France! WTF!), and on top of that they are incompetent in not even being able to issue a valid taxi voucher or booking you into a hotel on Staten Island in the middle of nowhere only to find out at 2 am that hotel has no rooms available. Impossible to get a hold of them to issue any sort of refund and we had ti pay out of pocket to get back home to Chicago and book a flight through another airline to France losing 2 days in the process. United should be held liable from a criminal perspective For their actions- it's deceptive marketing at best and outright fraud at worst. Stay away from United at all costs!

United uses chase for there credit card beware of any deals heres my story im posting every were that uses chase for there credit card Had chase united credit card im disabled low income would never spend more than i got check email u can now spend over a hundred and pay no apr if paid by time giving i bought 4 hundred dollars went to get my monthly payment there offer would not work i called chase the guy read the offer they sent me and said offers may change it was 4 days after i got the offer i watched the news and they said some banks were in trouble and now instead of making zero interest if paid by there date now because my income limit they can go from breaking even or some one like me by the time im able to pay the items off they might get 3 to 4 times what i would have paid by using there offer i live by chase bank and also us bank Im going there and telling any one that will listen that card ur about to use it comes from chase and ask them is what ur going to buy worth 2,34 times it worth because they scamed me they can l do it to you they r scaming the disabled how low can u go

I decided to take advantage of my United Card and flew over 75K miles last year mostly Business class so the cheap ticket argument don't count. I flew West to East Coast multiple times a month and had at least 1 out of every 4 flights where there was technical issues. And if it wasn't a technical issue the flight attended didn't show up for morning flight and we got delayed like 3 hr's and i missed my connection flight in ORD and had to spend the night at a hotel 45 min from Airport. If that's not to bad, got there at 1:30 AM and had to leave hotel at 4:30 to catch my 6:30 am flight. This airline is a joke and as long as there is no regulation for none delivery of services like in EU they will do what they want. If you fly in EU and they are late tey have to pay you so they have an interest to be on time. In The US since they give you a bag of chips it doesn't matter if a flight get canceled due to missing crew or bad equipment. Until we consumer demand better service for they always increasing cost of flying they will get away with it.

A flight attendant name "Nathalie Gravenstij" kicked us off the plane yesterday because we asked where out seat is! Yesterday (11/13) we were supposed to fly back home from MCO to IAD, the flight was supposed to depart at 4:25 PM (flight UA 2065) but due to an unfair and humiliating harassment caused by a flight attendant name Nathalie Gravenstij, we got kicked out off the plane. Here is what happened: They announced that the plane is experiencing some cargo issues so the luggage will be on a different flight, we said sure. Time comes for boarding the passengers, my husband, two young children and myself went on the plane and found out they have changed the seat numbers for several people. My husband politely asked the flight attendant where he should sit. We immediately heard the flight attendant screaming at him saying you do not talk to me like that, I will throw you off the plane. We were shocked and several other passengers asked that flight attendant why she would behave like that and she grabbed the boarding pass out of that other lady who was confronting her! Then the flight attendant asked my husband (rudely) to just sit down on that empty seat. He did and asked where my little daughter should sit.The flight attendant raised her voice and started screaming at my husband in front of our kids. She said "That's it! I am kicking you all off of this plane" then immediately went and grabbed the phone and called the Capitan, security person or the ticketing manager (couldn't tell whom she is calling), they came and asked what happened. Another passenger (whom her boarding pass was pulled from her hand by the same flight attendant) testified and said how rude that person was. The security guy asked the Capitan and then came back and told us the Capitan wants no trouble so you guys should all leave the plane!
When we got off, the manager came and apologies, found out the name for that flight attendant:
"Nathalie Gravenstij" and sent us home on the next flight which departed 3 hours later. My kids were traumatized and started crying. The management insisted that we file an official complaint.

TERRIBLE EXPERIENCE! I had a trip booked for my Bachelorette party. Was flying as 8 girls from Newark airport to Savannah airport. The night before our trip after 10pm, we all receive messages saying our flight has been canceled. I called United immediately. I was on the phone for over 2 hours, I was stressed, I was crying, I was trying to re-book 8 girls to Savannah and some had already fallen asleep so I wasn't able to contact them to discuss options. They told me there were ZERO options to fly us out that day from any NYC airport. After 2 hours on the phone, the absolute best we could do was have a connecting flight from Philadelphia to Washington DC to Savannah. I live 20 minutes from Newark airport (a $30 uber ride), the 2 hour uber ride to Philadelphia airport was over $200. Our flight out of Philadelphia was delayed, and we missed the connection in DC. Ultimately, a 2 hour flight from Newark to Savannah turned into a 17 hour total trip time. We could have driven to Savannah in way less time. On the phone call, I felt forced into making the decision while there were no good options. I kept asking for compensation options because of the insane delay & increased cost to get to Philadelphia. I was told I can file a complaint with Customer Care after I book. When I returned from my trip, I filed a complaint and was told that because I accepted a different flight, there was nothing they could do. This airline is a scam, they do not have customers interests in heart. I would rather fly Spirit than United.

United Airlines Makes Kids Cry

Yep. You heard that right. Flight 6260 from Wichita to Houston, September 8,2021.

My family and I were sitting in rows eight and seven.

Up comes this father with his four year old son. "You're in our seats."

"Are you sure?" I compared our boarding passes. United Airlines had printed our boarding passes with the same seat numbers (8a and 8b). Well, I didn't move. And United Airlines kicked the man and his four year old son off the plane.

Then the man's four year old son began crying. That's when you know the stinky stuff has hit the fan.

United only let the man and his son back on when I pointed out two open seats nearby. All that wouldn't have been so bad except we'd all had our original flights canceled by United Airlines the day before and had to spend an extra night in Wichita.

Pure pandemonium. And lots of $$$ we couldn't afford.

I asked about compensation but no one listened to me. Missed a whole day of work and wasted another day traveling. At the connecting flight, no wheelchair assist came for my handicapped mother, and I was scolded by a United rep. For not having left my mother on the plane.

What was I supposed to do? Leave my mother on the plane and go to my connecting flight?

Negative, Ghostrider.

Wheel chair assist should be there when the handicapped person gets off. This is the last time I'll fly with United if I can help it. Delta was a lot nicer. United needs to get their act together.

Very poor customer service. Losing people bags. They have lost my 3 bags. No one is caring to help me.

So our flight was delayed leaving Richmond. United rep tells us we won't make our connection in Chicago to KC at 10am. She puts on an American flight at 5 pm! Gee. Thanks. We get to Chicago in time for the first flight race to the gate to have the United rep tell us they sold our seats. Gee. Thanks. But they'll get us on another flight to KC before 5 pm. They send us to the other side of the airport and when we get to the American desk the rep tells us the paperwork they gave us is useless. We can't get on the flight. They tell us to go back to United on the other side of the airport. We called United instead. We waited on hold for two hours! In the meantime we missed one flight to KC and were about to miss another when they finally got the mess straight. Oh, one more thing, the United rep told us on the phone that our travel agent had refunded some money to American and that that was the problem. Two things, we didn't book via a travel agent and we never booked anything via American, United moved us to American when they thought (thought) we wouldn't make our connection in Chicago. Final straw. When the United rep had us on hold for two hours, she came on the phone at one point and asked us to pay for the ticket again! What? Only United could be this bad. We couldn't make this up if we wanted to. Awful. Final, final straw... United doesn't give drinks. They give shot glasses full of warm soda or water. Not on American. Never again United.

The worst company ever! Disgusting behavior and such a horrible way to treat human being! Feeling sorry for dr Doa and his family.

Absolutely crazy and terrible customer service. We booked a flight from FLL to IAH to NRT both ways in April 2021. In July we found out we were moving to Denver for a job opportunity. Hoping to cancel the FLL to IAH leg and just catch the flight in Houston, I reached out to United to find out the cost of this... 1900$ per person! TO FLY LESS! They could've easily resold our FLL to IAH seats and I wouldve happily paid a change fee, but to rebook us for another 2k per person is a SCAM and robbery.
What was supposed to be a dream valentines day vacation absolutely trashed by a terrible airline and the most uncharismatic customer service.

We left Phoenix, AZ at 9:37am but while on the tarmac we had no a/c and the plane had to take off the old way and we were late arriving in Denver. We landed at B55 and our connecting flight was to be at B19. When we arrived at B19 at 12:28 I received a text that the gate had been changed to B94. I let them know we were on the way. I am disabled and cannot walk very well so we got a guy to give us a ride to the elevator that went downstairs to gage B94. We arrived at the gate at 1:11 and the flight was to leave at 1:10 and the plane was still there but they would not allow us to board. They sent us to customer service which really doesn't exist as they said they had another flight to Moab tomorrow but that wouldn't do us any good as we had a train to catch before their flight even left Denver. When I called the company that was to pick us up in Moab the girl said United had 2 flight that evening to Grand Junction and that they would come there to pick us up. That cost us an additional $265 which United refuses to refund instead we got a $150 travel voucher to use by end of 2023 which I hope to never have to use. I would pay more to travel with another airline than use the voucher. You get water to drink but have to buy a snack.

It has come to my attention after booking a flight with united back in Feb that this airline has issues with people of race I am Hispanic with a mixed race child was give a bulk head seat on my original flight that was canceled the next day was assigned economy seats after paying for economy plus seats called airline told them we needed the bill head seating due to travel with infant n needed a bassinet was told they could do it so I moved my flight to 4 days later then my original plans the night before flight departure they changed my seating plan without notification agian I can only assume due to a Hispanic n child with a recognizable black last name they felt it was ok to treat us this way buyer beware this is a very discriminating airline if you have to fly with them make sure your name is not recognized as black or Hispanic if it is they will put you at the back of the plane no matter how long in advance you book your flight and should you have an infant beware they will put u in a middle seat with an infant to disrupt people on either side no regard for passengers at all united is anything but united do not fly with these people they are racist and have no regaled for parents traveling with infant children