D W.

So our flight was delayed leaving Richmond. United rep tells us we won't make our connection in Chicago to KC at 10am. She puts on an American flight at 5 pm! Gee. Thanks. We get to Chicago in time for the first flight race to the gate to have the United rep tell us they sold our seats. Gee. Thanks. But they'll get us on another flight to KC before 5 pm. They send us to the other side of the airport and when we get to the American desk the rep tells us the paperwork they gave us is useless. We can't get on the flight. They tell us to go back to United on the other side of the airport. We called United instead. We waited on hold for two hours! In the meantime we missed one flight to KC and were about to miss another when they finally got the mess straight. Oh, one more thing, the United rep told us on the phone that our travel agent had refunded some money to American and that that was the problem. Two things, we didn't book via a travel agent and we never booked anything via American, United moved us to American when they thought (thought) we wouldn't make our connection in Chicago. Final straw. When the United rep had us on hold for two hours, she came on the phone at one point and asked us to pay for the ticket again! What? Only United could be this bad. We couldn't make this up if we wanted to. Awful. Final, final straw... United doesn't give drinks. They give shot glasses full of warm soda or water. Not on American. Never again United.

First (and last time) I use these people. I bookingtwo serious problems. First they said that I ordered trip protection. I didn't. I called them when I got my credit card bill when they billed me for it but they wouldn't take it off even though I said they could pro rate it. They refused. Second, I paid extra for seat selection for myself and my two sons. Called the airline just to confirm the seats and they said that my seats had not been assigned. FlightNetwork had not assigned anyone in my family seats they said. Called FlightNetwork back, waited for 30 minutes for someone to pick up the phone (again), and asked why 1) I was being charged for something that I was promised but wasn't getting and 2) why did I have to figure this out instead of them letting me know? If I hadn't called in advance, I never would have known until my family and I got on the plane and spent 4 flights, on the holidays, apart from each other. Needless to say they couldn't answer my questions (nor did they seem to give a rip about it) and blamed it on the "system". Isn't the "system" theirs? Called the airline back and got seat assignments but because it was so late, paid through the nose to get them... This company is a rip-off!