Lucky there is no - stars so i have to give them 1 Star. I made the biggest mistake in my life flying with Spirit from LAX to Detroit round trip. Due to a delay at my car rental i did not get to the check in 60 min prior to takeoff but 45 min. When i came down to check in my bags for which i paid $$$ i was told its 45 min prior and they wont accept my bags even so they guy in front of me was good. First off if its cut off time maybe you want to have more then 1 counter open. When i asked for her supervisor she tells me she is it. Which would be hard to belive but based how this airline operates would surprise me. Give then 12.50 an hr and a Title to make them feel good and screw your customers. All that said, i asked what i can do. I was told nothing, and that there is only one flight per day to LAX. So i asked if i could check in my bags now and get without them on plan and have them take tomorrows flight. You can guess the answer. At the and i had 3 others in my party take the flight without bags and i checked into the Hyatt at the international terminal for a day so i could check the bag's in person. Took me another 2 hrs on phone to explain that i will not pay for bags again as i already did. Over all this direct flight was a flight from hell and one really needs high spirits to fly with that crappy outfit. Do your self a favor and shop around for alternatives, because the few $$ you save or the time you think you save will be lost at the end
Dear Grumpy,
Thank you for letting us know about your experience. Sorry for this situation. We have multiple warehouses all over the US. Sometimes when the item is not available in one warehouse we have to ship it from another one.
Please contact me at marge.mo@carid.com with your order number. I will check if I can offer you a compensation.
Thank you.
Sincerely,
Consumer Relations Team at CARiD.com