Katarzyna L.

United cancelled our connecting flight from Newark to Nice, France on a moment's notice due to "mechanical issues". Their customer service was terrible- stood in line for 3+ hours only to be told the people at the airport have no authority to help you in any way- can't issue refunds, theirs options for rebooking are laughable (yes, let's travel from NY to San Francisco to maybe get on a waitlist for a flight to France! WTF!), and on top of that they are incompetent in not even being able to issue a valid taxi voucher or booking you into a hotel on Staten Island in the middle of nowhere only to find out at 2 am that hotel has no rooms available. Impossible to get a hold of them to issue any sort of refund and we had ti pay out of pocket to get back home to Chicago and book a flight through another airline to France losing 2 days in the process. United should be held liable from a criminal perspective For their actions- it's deceptive marketing at best and outright fraud at worst. Stay away from United at all costs!