UncommonGoodsReviews 341

I ordered a 1st anniversary gift for my daughter and son in law, map of our heart's. Really cute idea, so I ordered it gave pleanty of time for it to get here by the date I needed it. So far so good. The day comes it's delivered. Nope not mine. I don't know who these people are. Call uncommon goods explained what happened. Turns out someone else got mine and I got theirs. So they tell me they'll send me a pre paid shipping label to my email. Next day no email. Call again, finally they send me the label, print it out. Realized it's addressed to the other customer. Oh I get it now, you want me to finish shipping it to the right customer and they're to do the same on there end. Ok sounds simple enough. Overnight shipping, get their package to the drop off. Boom done. Well for them because I made sure to package it back up nice get it in on time. They got theirs next morning. Mine not so much. You hope your items are in the hands of a responsible person. No, threw mine in with barely any packaging, didn't get it to the drop off in time, so it took two extra days to get here. How it wasn't broken is a miracle. Not very customer oriented service. Let the customer do the job you couldn't. Oh they did say they'd give me a gift certificate for $10.
No thanks, I won't be ordering from here again.

I wrote a negative review regarding the garden bottle kit I received from my daughter for Christmas. It didn't produce herbs as advertised. I thought sharing that info with others was the end of it but then I received an email from Uncommon Goods saying they were sorry for my bad experience and offering to send another kit or refund the money. I requested a refund and just received another email stating a credit would appear on my daughter's card in 3-5 days. To me that shows excellent customer service. I wouldn't hesitate to order from them in the future.

So my wife ordered a book, MegaDad, which is a personalized comic book. Meaning, they insert a given name on the book title and insert it throughout the story. This was a gift ordered in November. It arrived just before the Holidays. The problem wasn't the delivery, but that the personalization was non existent. Every where the "personalized name" was to be, instead had no name at all. We contacted customer service and they apologized and said they'd take care of it and send the correct version out. Mistakes happen, and we were fine with them fixing the error. Today, we received the "updated" book, only to see that again it was not personalized with the given name in the book. Very frustrating and we will ultimately not deal with this company again.

Initially reached out for help with a return and Rachel T. Responded promptly and said the system hadn't updated yet and to confirm I received item. I replied I did and wanted to ensure that when starting return sender wouldn't know I was returning it. She said it wouldn't be an issue. Crystal T. Took over and asked how my return went and I said I never received return label - she sent me one and I prepped items to mail out. In my response I confirmed one more time that sender will not know and asked which information she would need from me to get the credit. SHE DID THE READ THE WHOLE SITUATION OF PREVIOUS THREAD WITH RACHEL. SHE NOTIFIED THE SENDER THAT I WAS RETURNING ITEM. JUST WOW. Will never tell anyone to shop from this website due to poor customer service and loyalty.

I ordered a Christmas gift on 12/10 for my husband. 15 days ago. I still have not received the item, and was left without a gift for my husband. I called last week to see what was going on. The customer service person LIED to me. I explained that the tracking information was showing that they had not received the item and was waiting on Uncommon Goods. They put me on a hold and came back to assure me that the delivery service had indeed received it, just they don't update their delivery information. What a load of $#*!. They assured me that the delivery date was set for the end of the day. I tried to explain that the delivery day changed every day to that day's date. Again, I was promised delivery. Guess what, nothing showed. It is now 5 days later and still nothing. I will never order from this company again.

My order was delivered (a gift) with other people's name on the invoice... and it was to be sent to another person. They wanted the gift recepient to take it to the p/o to return it. I don't even think it is what I ordered. What I chose was bright blue colors... she received gray. Customer service said we had to return it so they can figure out if we got the wrong item. I really don't care. Won't order from them again. What is uncommon is their poor customer service and care in sending items out. I will never order from them again.

We ordered custom embroidered socks for our sons for Christmas. We never received a confirmation by email or USPS. When the socks did come, one pair came with the name incorrect. When we called, customer service, they said that it wasn't their problem. They would not replace the socks, but they would give us half off replacement pair. So... in spite of their neat ideas, execution is poor; and they won't correct their mistakes.

We'll stick with a major retailer of clothing and outdoor equipment here in Maine. They understand customer service and do it exceedingly well.