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Karen M.

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  • 2 Helpful Votes
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Experience: Hobbies & Interests

Member since August 2019

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1 Review by Karen

I ordered a 1st anniversary gift for my daughter and son in law, map of our heart's. Really cute idea, so I ordered it gave pleanty of time for it to get here by the date I needed it. So far so good. The day comes it's delivered. Nope not mine. I don't know who these people are. Call uncommon goods explained what happened. Turns out someone else got mine and I got theirs. So they tell me they'll send me a pre paid shipping label to my email. Next day no email. Call again, finally they send me the label, print it out. Realized it's addressed to the other customer. Oh I get it now, you want me to finish shipping it to the right customer and they're to do the same on there end. Ok sounds simple enough. Overnight shipping, get their package to the drop off. Boom done. Well for them because I made sure to package it back up nice get it in on time. They got theirs next morning. Mine not so much. You hope your items are in the hands of a responsible person. No, threw mine in with barely any packaging, didn't get it to the drop off in time, so it took two extra days to get here. How it wasn't broken is a miracle. Not very customer oriented service. Let the customer do the job you couldn't. Oh they did say they'd give me a gift certificate for $10.
No thanks, I won't be ordering from here again.
Jennifer G. – UncommonGoods Rep
Karen, please accept our sincerest apologies for this experience. It's normally our policy to have the artist replace the item, however, we did recognize the time that it would have taken to have it recreated and thought it may have been faster to have the items returned directly. We made the wrong call! A representative will be reaching back out to you to resolve this issue.

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