UncommonGoodsReviews 341

I placed and order and the order was confirmed. A week went by and I finally received and email for shipping of part of my order. Later that day I received another email stating the res of my order was cancelled due to being out of stock adb discontinued. Really?!? They wait a week to tell me they cannot fulfill my order? I still do not have my refund and now it is too late to order these items from anywhere else. Extremely disappointed with Uncommon Goods. This was my first time ordering from them and will be my last!

I have ordered from uncommon goods and havoc had an absolute nightmare. They stated that the order would be delivered on the 27th of November. By the 29th we tried to contact them to find out why was going on. Their autonomy system was blatantly false, ineffectual and not intended to solve any issues. After an inexplicable number of autonomy responses we finally got hold of a US customer service number. I wish we hadn't. They told us we had received the order. I don't have a US accent so the customer service assumed that I couldn't understand what receiving an order was. I am just waiting for the hoods I paid for. Still nothing. Please don't ever use these people as it is a scam

Bought over $140 in merchandise as a birthday gift for my husband. For some unknown reason that was NEVER explained to me. They cancelled my order without notifying me. My AMEX was charged the full amount. Customer service representative said they thought it was fraudulent. Thought my email was "no good". It is a gmail account for goodness sake. Did not call me either. Did not apologize when I call for status. NEVER ORDER FROM THEM! STAY AWAY!

I love the items in this catalogue -- however I ordered a special gift item and they claim that UPS made one attempt to deliver it and then brought it to some sort of service center for pick up. I have never heard of this policy and if it is the policy = 1. It should have been detailed when checking out, and 2. They should use shipping vendors that don't have such absurd policies. I have my own catalogue store and use USPS and NEVER have this problem.

I am very disappointed in Uncommon Goods. I ordered an item for my anniversary and they delivered the wrong item. I tried to work with customer service to get the right item. They wound up charging my paypal without my authorization... AND they charged me twice for the item. I talked to their customer service and they said that it didn't happen and were very harsh to me. I was hung up on. I sent them the two charges and they eventually refunded me with no apology or consideration for the stress this has caused me. I recommend staying away from this company since they are double charging customers and not authorizing purchases.

I have ordered many products from Uncommon Goods over a number of years, and I have been happy with all of them, and so have my lucky friends and family members who have received them as gifts! I actually look forward to receiving their catalogue and finding new things in it. I see that a reviewer says the site is a scam, and that's just ridiculous. I've placed at least 10 orders with them and literally never had a problem (I ordered the pistachio pedestal, tea mug, star scarf, jewelry dish, ice cream dishes, hanging bat sculpture, etc.!). Yes, shipping is not free and not instant: it's not amazon, which is why you're getting unique, handmade stuff instead of the same stuff everyone else has!

I couldn't be happier. It was a custom made piece, a 1 of 1. Hard to beat that at this price! They clearly state that it takes some time, so don't worry about the other reviews here. It's not Amazon, mass produced goods, people. I believe I was quoted 6-8 weeks, and received my item right at the 7 week mark, which was a nice bonus. I had a few concerns, and their customer service is top notch. Something weird with tracking numbers, and an email I didn't get in time, but they responded very promptly to my inquiry and fixed the problem. I will be shopping with them again when I need another one of a kind gift.

UncommonGoods is that online store I like to pull up when I have my coffee, and some relaxing time to myself (I have 2 monsters) so I can browse the many "aisles" of cool stuff they offer fully... as it should be enjoyed. So many very fun products to research - every product pic looked at, every description read. I enjoy it! I also have experienced exceptional customer service for my orders. I take my relaxing moments when they come (usually during naptime), helped by Uncommon Goods.

My orders have been delivered on time, The products are fantastic and when I had a question it was asnwered within 24 hours.
I cannot recommend this company highly enough.

I have had a fantastic experience with Uncommon Goods