I purchased my daughter a pair of sandals from shoes.com as a birthday gift. She tried them on in our house and they didn't fit so I exchanged them for another size that same day. Shoes.com required me to pay in advance for the exchange and said they refund the price once they received the return. Two weeks went by and still no refund. Today they sent a pair of sandals back to... me and refused to refund the purchase because they claim the sandals were worn, insoles dirty, toe and heel price tag and they were unable to resell. Only the sandals they sent back were not the same ones I returned. I returned the sandals with tags attached and in all the original packaging. On the sandals they rejected and sent me, the tags were removed and the box was smashed. My daughter tried them on inside our house to see if they fit which they didn't, so i returned them for another size. I have now paid for two pairs of sandals, one of which is the wrong size and shoes.com refuses to issue a refund.