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Mary K.

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1 Review by Mary

UncommonGoods

  • UncommonGoods

“Horrible Customer Service for a gift that they claim UPS won't deliver”
10/6/18

I love the items in this catalogue -- however I ordered a special gift item and they claim that UPS made one attempt to deliver it and then brought it to some sort of service center for pick up. I have never heard of this policy and if it is the policy = 1. It should have been detailed when checking out, and 2. They should use shipping vendors that don't have such absurd policies. I have my own catalogue store and use USPS and NEVER have this problem.

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Uncommon Goods C. – UncommonGoods Rep

I'm sorry for the frustration, Mary. UPS started using access points back in 2015 and retailers such as ourselves have no control over whether a package is delivered to an access point or not. We recently added a new shipping partner and have seen a decrease of packages being delivered to an alternate address.

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