UncommonGoods

Ordered a big list of xmas presents on 12/08. Did not receive a shipping confirmation. Order confirmation said they would be delivered, at the latest, on 12/19. I called the morning of 12/19 (I should have called sooner) they said they would overnight it to me. Called the afternoon of 12/19 as I still did not have a shipping confirmation - they said it was being expedited. Called morning of 12/20 and 12/21 with same response, "It is being processed still but will be overnighted." Called 12/22 and was told it was not shipped and would not be here in time. Cancelled the order.

This was my first and last time purchasing anything from them. Just awful.

4th year holiday purchaser. 2016 something happened. They failed to ship per my purchase. They spent an hour on the phone with me, then proceeded to LIE to me, i assume to get me off the phone, ruined my holiday by LYING to me, (instead of letting me know in advance my packages wouldn't arrive on time - giving me a chance to do last minute local shopping!), Rather than the few dollars they would have spent to get my package to me on time, they chose to spend the dollars to recall a refused package, restock the items, make amends to the manufacturers/distributors (oh, trust me - I'm a consumer who will let them know), deal with disputed MC charges, etc... They SUCK!

I paid for 2 business day delivery ($19.99) and received an order confirmation that my package should arrive the 19th. We have been quarantined since it began and decided to enjoy my moms birthday together and give her the present that was meant to cheer her days up a bit. I check shipping today because it's clearly already late and was only shipped out yesterday, already 4 days late. Anyway tracking says it wont arrive until the 27th. 8 days behind schedule. I contact customer service and have the audacity to tell me its early by their standards because their system shows a delivery date as late as the 29th! What in the actual $#*!? I paid for a service they offered me but clearly can't provide.

I made an order on July 24th for a Personalized Family Canoe Art for my parents 65th birthday, It is now September 10th. I have no information about my product. I haven't been able to get in touch with anyone regarding my issue. An "artist' was suppose to create the photo within 1-2 business days it took about 20 business days only for it to come back wrong. Finally someone fixed and is suppose to send me the final product but I haven't heard anything form anyone. I have no idea if my order will even be shipped or arrive and I spent all that money. Please do not buy from this company - they are horrible!

OMG - they have the worst delivery service, and I do not recommend or would ever buy from UncommonGoods again. I could pick up and deliver on foot faster than UncommonGoods. The Uncommon is there delivery service - probably heel/toe delivery service before the wheel was invented.

So my wife ordered a book, MegaDad, which is a personalized comic book. Meaning, they insert a given name on the book title and insert it throughout the story. This was a gift ordered in November. It arrived just before the Holidays. The problem wasn't the delivery, but that the personalization was non existent. Every where the "personalized name" was to be, instead had no name at all. We contacted customer service and they apologized and said they'd take care of it and send the correct version out. Mistakes happen, and we were fine with them fixing the error. Today, we received the "updated" book, only to see that again it was not personalized with the given name in the book. Very frustrating and we will ultimately not deal with this company again.

Not only does Uncommon Goods have wonderful and unusual gifts, but their service department is second to none. Case in point, I ordered a personalized book for a young child's Christmas from Uncommon Goods. When the book arrived it was so delightful and charming and beautifully illustrated that I ordered an additional two books to give as gifts. One of the books from the second order was lost in the mail and I was worried it wouldn't be found in time to give as a Christmas gift. I called Uncommon Goods and they placed a new order for me, no questions asked, and made sure that I received this new order in time for Christmas. A true delightful company to do business with and one I shall continue using.

I placed an order for 3 Christmas gifts on December 10,2019. One gift arrived. The other 2 were backordered when I called to check on them today. When I placed the order, they did not show backordered, nor did I get an email letting me know that they would not arrive until January 9th, 2020. Had I not called I would not have known they wouldn't be delivered by Christmas. This was very disappointing and if you're still waiting on your order, you should give them a call. One customer service associate hung up on me and another told me my money wouldn't be refunded until the order finished processing in January! After asking for a manager, they were magically able to refund my money. Won't buy from them again!

My order was delivered (a gift) with other people's name on the invoice... and it was to be sent to another person. They wanted the gift recepient to take it to the p/o to return it. I don't even think it is what I ordered. What I chose was bright blue colors... she received gray. Customer service said we had to return it so they can figure out if we got the wrong item. I really don't care. Won't order from them again. What is uncommon is their poor customer service and care in sending items out. I will never order from them again.

Artwork was NOT shipped on time and is not being delivered on time for the event - actually at this writing, UPS says delivery will be 5 days after the latest date promised. After numerous emails and phone calls from me to Uncommon Goods confirming that it would be delivered before the event, it will NOT be (even though I paid for 3 day shipping). At first, I was just told sorry, it was shipped late and will not arrive as promised - they said the artist sent it out late. Uncommon Goods said there was nothing they could do about it until one supervisor in custom products - Maleeza *******542, x2488) said she would have the artist redo the painting and ship overnight. I was so thankful and happy but this never happened. It was never redone or shipped. Terrible and heartbreaking for all the people flying in from around the country to be at this event to give this gift, shame on Uncommon Goods and its artist.