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brett s.

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Experience: Hobbies & Interests

Member since January 2019

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1 Review by brett

So my wife ordered a book, MegaDad, which is a personalized comic book. Meaning, they insert a given name on the book title and insert it throughout the story. This was a gift ordered in November. It arrived just before the Holidays. The problem wasn't the delivery, but that the personalization was non existent. Every where the "personalized name" was to be, instead had no name at all. We contacted customer service and they apologized and said they'd take care of it and send the correct version out. Mistakes happen, and we were fine with them fixing the error. Today, we received the "updated" book, only to see that again it was not personalized with the given name in the book. Very frustrating and we will ultimately not deal with this company again.
Keshia K. – UncommonGoods Rep
Brett, our sincerest apologies for the delayed resolution. We'd like to correct this and look into the issue further, however, SiteJabber doesn't give us enough information to locate customer orders. We'd appreciate it if you could send us a private message with your order number and/or full name that it was placed under. We eagerly await your response.

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