UncommonGoodsReviews 341

I placed an order for 3 Christmas gifts on December 10,2019. One gift arrived. The other 2 were backordered when I called to check on them today. When I placed the order, they did not show backordered, nor did I get an email letting me know that they would not arrive until January 9th, 2020. Had I not called I would not have known they wouldn't be delivered by Christmas. This was very disappointing and if you're still waiting on your order, you should give them a call. One customer service associate hung up on me and another told me my money wouldn't be refunded until the order finished processing in January! After asking for a manager, they were magically able to refund my money. Won't buy from them again!

I ordered several items early in December with a guaranteed delivery date of 12/23 at the latest, I still hadn't received any shipping info by the 18th so I called and the lady in customer service put me on hold and talked with the warehouse and then ensured me that my items were shipping that day and they would expedite the shipping in order to meet the delivery deadline. Two days later, on the 20th, I still had no tracking info so I called again. They informed me that some of my items were actually now out of stock and that they fulfilled orders that came in after mine on accident so I wouldn't get the items until January. The few items that were still in stock would ship, but they could no longer guarantee a 23rd delivery date. Never ever will I shop from them again.

Update 23 December 2019: I reached out directly to the company President - he was VERY apologetic and immediately resolved my issue. I hope this company straightens out their customer service issues as they sell some cool items. I would take a chance ordering again but do it a few months before I needed the item.

Original Review: I read the bad reviews but I really wanted the product so I didn't listen to them - my bad. I ordered the Ultimate Homebrewer's Kit on Cyber Monday. On December 5th I received a Wine Barrel Guitar Rack that was addressed to me in New Hampshire but billed to someone who happened to have the same name as me in North Carolina.

I emailed their customer service who gave me instructions on sending the wrong product back. I have been emailing every day since asking about my order. Every day I got a different answer - it would ship soon, it shipped but they didn't have a tracking number yet, etc. etc. On Sunday, they responded that it arrived on Dec 5th. I again explained I got the wrong item - sent them photos of the item and packing slip. They responded that Fed Ex must have lost my order (but the could not provide a tracking number).

My husband called, spoke to a supervisor who assured him that the order would ship Monday, December 16th. A few hours later I received an email apologizing and saying that I would get a separate email with the tracking email. I emailed Tuesday, no response. Emailed Wednesday, no response. Emailed at 6 AM this morning (Thursday) no response. My husband called again and asked for a supervisor - they told him that "the artist" had not responded to their inquiries. My husband then explained AGAIN that we ordered a Homebrewing Kit. They told him they understood that but "an artist" makes them and since he/she was not responding they had no idea when my product was going to ship but I likely won't have it for Xmas.

So for the past three weeks they outright lied to me saying it shipped, FedEx lost it, etc., etc. - I have wasted so much time dealing with them and now I don't have a gift and there is no time to order something similar elsewhere! I emailed them again asking them to cancel my order and issue a full credit - 8 hours later I still have not heard back.

Ordered a Christmas gift for my daughter and used PayPal. The tracking info indicated that the order will be delivered to me instead of the requested delivery address on their online order application. I Immediately notified their customer service and they told me that there's nothing they can do and it is up to me to contact the provider. They took no responsibility for their dysfunctional online ordering system. I am now a human advertisement against their company

As I have seen there is more than one review here about their shipping times and systems.
I ordered express delivery (4 - 7 days).
I ordered on the 12th, and now on the 18th there is no tracking number, and the goods have not been shipped.
When I spoke to them they said I can expect anytime between 24th and 30th. Which is now between 14 and 18 days. I expect they do not ship express, but rather keep for themselves as extra profit.
The customer service is not actually customer service. Its more telling them telling you that "sorry its not our problem now." And "there is no way for us to help you" The customer has to now deal with shippers.

Tried to order the "original whiskey ball" as a Christmas gift. Having ordered the item on 11-4 their 30 day guarantee was assuring that it would arrive before Christmas. Not hearing anything by 12-13 I had to email them. Thier response to said email was they had manufacturing issues & would try to have my item ready by the end of January. They so generously offered to give me a refund. Shame I'm now a week away from christmas & all I hot from "the original whiskey ball" was a big middle finger from a hack company with a hack product. Wish I could give 0 stars.

UPDATE: Based on placing this review, the company contacted me, and refunded my money... admirable, but too little, too late. They spent more then a week passing me around from person to person, always blaming something else, and by the time someone actually tried to correct things, the item was "out of stock"... so now no Christmas present for whom it was intended. I was also told that they would sent out a replacement, when the item is back in stock. Again, admirable, but too little, too late. As the old saying goes... You never get a second chance, to make a good first impression! Ordered a "Mochi Ice Cream kit"... it contains foodstuffs... so it's logical to ship it "expedited"... Well, it's been over a week now, and nothing. So there's a package with food in it... freezing/thawing, freezing/thawing for over a week now! And they think I'm going to give that to a family member? They blame FedX, and keep passing me around to different people all the time... FED UP! When I asked why they'd not sent another, with a return label for the "lost one"... you could hear the crickets chirping! Likely the worst experience, and customer service I've ever encountered.

The shipping is a bit pricey, but since I only order from them once a year (Christmas) I make sure to order everything I need at once. I love the variety of products, and they are always well made. I had a problem with an item not shipping, and customer service was quick to fix the problem and had the item out to me within 2 days of my complaint. I also LOVE that they don't sell items with leather, fur, feathers, etc. I can appreciate any company looking to lower the use of animal products. It makes shopping for vegan products much easier.

I wanted to order 8 personalized tic tac toe boards, ($400 worth of business) contacted the company via email with very clear details and instructions, was then told I needed to call customer service. Called customer service and they need each order made separately over the phone so I have to give my credit card # 8 times! The orders will be 8 different orders and I was told would arrive in 8 different boxes/deliveries as well. I told the rep that that's really bad for the environment to use so many boxes and that the company needs to rethink the practicality of their systems.

Purchased a book that I had "customized" with my husbands name on it. The site allowed me to put in all of his name (characters/letters) so with spaces added as well his full name totaled 21 characters, the site took the customization and at no time did it say that I have to many characters/letters and to re-do, so I ordered the book. Well, I get the book in and the name is spelled wrong... well the last 3 characters/letters were left off... I call customer service and speak to a Michael who starts off with not even being able to find my order, even with the order #, I tell him my situation he then puts me on hold and a Jessie (Floor supervisor?) and to make a LONG story short I was told that the company (artist) they order from only allows a certain amount of letters/characters (25) to be put onto the book... then proceeds to tell me after I tell him that the characters/letters and even the spaces between the name is only 21... he then tells me that in the computer world that characters and letters are a mathematical equation and that it is different from what I put in and they will drop off the characters/letters that will not fit? What the heck kind of crap is that! So I guess you have to be a computer and math genius to order a book with characters/letters on them. Still waiting to hear back from uncommon goods to see if the company(artist) that prints the book can do it! I will never order another thing from Uncommon goods ever again. I own a spa in a strip mall that more than 10,000 patrons visit and every one of them will know not to order from your company. You need to do business with better "Artists"!

I tried to order customized gifts for my family and it has taken at least 6 calls and an equal number of emails and the order is STILL WRONG! I'm on the phone with them again. I'm on hold so I thought I'd be productive and warn others about the horrible customer experience! When you call customer service, be prepared to be on hold for a long time and when someone answers it may sound like you've called someone's home and just woke them up. That happened twice and the extremely out of it person was just as "helpful" as you might expect. Save yourself a lot of grief and time, don't order from here.

Got ballpark map pint glasses for boyfriend who was unable to attend last TX Ranger game at that ballpark, got the glasses for him and he LOVED them; forever keepsake. Liked many other items on this site, will order again. I didn't experience any problems so I can't say anything about customer service since I didn't need assistance. Order was correct, shipping took a little longer than other places so order plenty time in advance (like 3 or more weeks). I'd add photo but glasses are at his place- one was a blue map and other glass was red map. Pint glasses come in 2's