E C.

UPDATE: Based on placing this review, the company contacted me, and refunded my money... admirable, but too little, too late. They spent more then a week passing me around from person to person, always blaming something else, and by the time someone actually tried to correct things, the item was "out of stock"... so now no Christmas present for whom it was intended. I was also told that they would sent out a replacement, when the item is back in stock. Again, admirable, but too little, too late. As the old saying goes... You never get a second chance, to make a good first impression! Ordered a "Mochi Ice Cream kit"... it contains foodstuffs... so it's logical to ship it "expedited"... Well, it's been over a week now, and nothing. So there's a package with food in it... freezing/thawing, freezing/thawing for over a week now! And they think I'm going to give that to a family member? They blame FedX, and keep passing me around to different people all the time... FED UP! When I asked why they'd not sent another, with a return label for the "lost one"... you could hear the crickets chirping! Likely the worst experience, and customer service I've ever encountered.