As I have seen there is more than one review here about their shipping times and systems.
I ordered express delivery (4 - 7 days).
I ordered on the 12th, and now on the 18th there is no tracking number, and the goods have not been shipped.
When I spoke to them they said I can expect anytime between 24th and 30th. Which is now between 14 and 18 days. I expect they do not ship express, but rather keep for themselves as extra profit.
The customer service is not actually customer service. Its more telling them telling you that "sorry its not our problem now." And "there is no way for us to help you" The customer has to now deal with shippers.
Hi Matthew. I'm very sorry to hear about this. I would like to look into your order issue and see how we can make this right for you. I'll follow up directly to get a bit more information from you.