Uncommongoods reviews

This is the second year we ordered from them for Christmas
1st year was bad, the item was useless and we shipped it back
We gave them a try again this year because my daughter really wanted to buy something for my wife for Christmas.
To make a long story short, we received the item 3 times and it was defective every time.
We had ordered a soapstone serving tray and the item includes 2 of the flat stones. Needless to say they banged against each other, chipping both of them in the process.
On the 3rd try, I told them to package it differently which they did, but one of the stones had a chip anyway. They probably have a warehouse full of banged up merchandise which they ship out. We did get to keep the 2 prior orders, but I didn't even bother calling them back on the 3rd try. I will never order from them again.

1. Company false advertises production and delivery times for products. Promised on website proof takes two days - count on a week. Add on another week for production and shipment.

2. Customer service runs you around for a week, delaying the inevitable news they cannot get your order in time. Ruining a very special Christmas Surprise for my family

3. Department which deals with personalized orders very condescending, rude, and essentially useless in making anything happen. Really no accountability for ruining someone's christmas.

Safe yourself the hassle and overpriced prices - work with Etsy. Support local artists and stay away from this soulless corporate conglomerate

Happy Holidays!

Artwork was NOT shipped on time and is not being delivered on time for the event - actually at this writing, UPS says delivery will be 5 days after the latest date promised. After numerous emails and phone calls from me to Uncommon Goods confirming that it would be delivered before the event, it will NOT be (even though I paid for 3 day shipping). At first, I was just told sorry, it was shipped late and will not arrive as promised - they said the artist sent it out late. Uncommon Goods said there was nothing they could do about it until one supervisor in custom products - Maleeza (888-398-3542, x2488) said she would have the artist redo the painting and ship overnight. I was so thankful and happy but this never happened. It was never redone or shipped. Terrible and heartbreaking for all the people flying in from around the country to be at this event to give this gift, shame on Uncommon Goods and its artist.

I made an online order after business hours. I accidentally added an additional item of what I was ordering. I called but they were closed. I called the next morning. I was told my order was already being processed, though it hadn't left the warehouse.
They have no mechanism to stop the order once the processing had started. I was told I would have to wait for my item to arrive and than send it back to them.
So it finally arrived and I was just told I will have to wait 2 days for them to email me the email containing my shipping label, than 5 to 7 business days to get my money back. On top of having to make time during the day to mail it back.
Furthermore the supervisor was kind of rude to me.
The fact that they can't cancel or amend an order before the items left the warehouse (just several hours after I made the order) is ridiculous. I never want to order from them again and I suggest you do the same.

I recently purchased a product that Uncommon Goods claimed had been made in the USA. And imagine my surprise to find a big, fat "Made in China" stamped in huge letters on the bottom of the packaging. For a company who claims to carefully vet and verify the provenance of all the items they sell, this felt like a huge miss. Customer service did respond to my complaint quickly, but they couldn't provide me any information about the procedures they have in place for checking the origins of their products, didn't seem all that concerned or apologetic, and told me I'd have to print out a shipping label and drive to a UPS store and mail the product back to them if I wanted a refund ... And now they're just ignoring me. Seems to me that a certified B Corp should show a little more concern for truth in labeling, not to mention the huge carbon footprint that me returning the product to them would create. Worst of all, I notified them of their error four days ago and they still haven't taken the "Made in the USA" stamp off the product description on their website! Uncommon Goods is neither particularly uncommon, nor particularly good. If you are looking to make ethical purchases from a company you can trust and feel good about supporting, look elsewhere. These guys are either inept or willfully deceiving customers ... not sure which is worse.

Item ordered on Sept 18, was supposed to be shipped by Sept 25 and delivered by October 2. I paid $50 to ship a $100 item to ensure it would arrive by October 2. I called today and spoke with the most useless customer service rep. He put me on hold 5 times he had no idea even what shipping company they were using. Come to find out it the item is being shipped to New Jersey for October 1 and then they have no idea what date it is actually going to get to me (in western Canada). All he could say is that it might get to me by October 2. I had to explain to him several times there was no way an item would get from the eastern United States to Western Canada in one day. They would not allow me to cancel the order. Now I am left with a late wedding gift. Which they have no idea when that will arrive. The entire order was supposed to be delivered to me at my house by October 2 instead they shipped it to NJ for October 1. VERY bad customer service. Avoid using this company

You can find a very unique product with friendly customer service.

I absolutely adore this site - there is nothing like it, at least anywhere I've seen. Even Etsy, which I also love for unique gifts and products, isn't like this. It can be a little pricey on some items, but they are such special items I feel it's worth it. And they do have a category "Under $25" if you're definitely needing something on the more frugal side.

I called Customer Service to inquire about a pictured product. I wanted to see if all the items pictured were included. I was told they were. I was placed on hold so the Customer Service rep could "check to be sure." And again, told yes. When I received the order, the tumbler was not included in the order and when I asked, I was told it wasn't included. When I said that I was told it was, via PHONE call, they said if I wasn't happy I could return it, at my expense for a refund. They really didn't care if I was happy or not. When I said I wanted to be removed from their email list, they did so immediately. Further, in order to post a review on their website, you need to give them access to you personal Facebook information. What a crock. Stay away from UnCommonGoods.

UPDATE April 2015: I never received anything from the Customer Service rep who responded here. Additionally, although I had made it clear when I originally ordered that I did not want any information mailed to my home, today I received a catalog. At this point, I'd label them, "all talk, no action."

I made three orders with this company.

One order had a missing item, which they promptly replaced.

One order was a custom book and the name was spelled wrong. They promptly replaced this item as well.

I accidentally ordered two of the custom books, and I contacted them as soon as I realized this. They told me they would ask the artist if I could be refunded. They never sent me any other follow-up, but they did cancel the duplicate charge on my bank card. I assumed this meant that I was being refunded, as they left on the charge for the first book order and took off the charge for the second book order.

After I contacted them about the two previous orders above that they messed up, they promptly threw the $100 charge back on my bank card (TWO WEEKS after they had took it off and only charged me for one). Seeing as how I ordered the duplicate book on the EXACT SAME DAY as the first book (so it should have been charged/shipped/received the same day as the first), it's obvious they purposefully charged me an extra $100 after initially deciding to refund it to me.

Perhaps they were frustrated that I pointed out their own errors in my two previous orders? I'll never know, because they (surprise) never answered my inquiry about why they suddenly changed their mind about the duplicate book two weeks later.

I used to love this site. They have unusual things and I usually find something for Christmas gifts. This year I ordered right after Thanksgiving and got my order confirmation back. I waited and waited but never got a shipping confirmation. So I called - must have been holiday help because no matter how I explained that I wanted to know when it was shipping, the woman helping me just resent the order confirmation. I waited a few more days, then called again. This time the woman said it would ship out around Dec. 10th. I heard nothing - called back a third time around Dec. 12 th and this time I was told they had no idea what happened to the order. They were delighted to reorder for me - but unfortunately the items I really wanted were no longer available. When I finally got the few things I did order I found that the one item I had ordered 4 of were not as pictured in the catalog.
Items next year are going to have to be awfully good for me to want to try again with this company.

Uncommon Goods has failed miserably. I ordered a piece of jewelry, paid almost $200 for it and have gotten nothing but runarounds from their customer support. They claim to have shipped it out three times but the tracking numbers supplied are not responding. Now that Christmas is passed, I no longer need this gift (had to buy another item), and have told my credit card company to pull back the money. Run from this company/do not walk!

This is the worst online purchasing experience I've ever had. They can't provide me with a tracking number but assure me that my item is on it's way. My credit card hasn't even been charged yet. I have called and IM'ed numerous times over the last week and get the same run-around every time I call "the personalized department is backed up and there's an issue with uploading tracking numbers - we'll have someone call you." Nobody every calls me back. I've only received emails back after I have called enough times to annoy them. I paid extra for faster delivery but they can't even tell me for sure when or if it shipped. Like I said, worst customer service ever!

Great. A place to shop for someone who has everything. Cool items that you don't find just anywhere.

Uncommongoods has some great and unique gifts, but they have one huge problem: customer service. I had some questions about my order date and I called and emailed multiple times to get the information. I was told my order would arrive before Christmas, but later, in an email, I was told that my order would be later than Christmas. It seems like there is no commuication there, even though I provided my order number with every call and email. Several times when I called, the representative told me that they did not have the information I was looking for, but that they would have someone get back to me the next day. Not once did someone ever get back to me the next day and I always had to call again to follow up. The customer service aspect was very very frustrating.

So, go ahead and order if you don't have a time contraint and if you think you will have no questions about your order. But good luck if you have to deal with the hell of their customer service department!

I liked what I saw on your site and was ready to share insight with a product I would like to put on the market, however this complaint I came across is very disturbing.

Uncommon Goods/uncommongoods.com
Posted: WillyWonka
UNCOMMON GOODS SUPPORTS THEFT FROM ARTISTS!
Complaint Rating:
Contact information:
Uncommon Goods/uncommongoods.com
United States
THIS COMPANY SELLS STOLEN ARTIST DESIGNS! Even after being notified, with documentation and websearch info ('kelly O'Neal + swindler' or 'design legacy + thieves'), this dishonest, unethical, greedy company still sells designs and merchandise stolen from Dallas-area artists! What's wrong with so-called 'businesspeople' these days that they think no one cares how evil and dishonest they are? PLEASE LET THIS COMPANY KNOW WHAT YOU THINK OF CRIMINAL ENTERPRISES AND WEBSITES THAT SUPPORT THEM! Thank you for your help!

Ok, my item is still on the way after almost a month waiting

It took them 10 days to ships something to me for Christmas. Of Course it came after Christmas. You would think that would make it a priority for items purchased before Christmas. I Just received it on the 27th.

I wouldn't buy from these guys again. They are not focusing on the consumer.

Yes they have a lot of unique items but don't try to return anything! I sent something back and after 3 1/2 weeks I'm still waiting for my money back! I've contacted their customer service reps. , 3 took my info and said I would get a phone call. Still waiting for that to happen. The other rep was a complete idiot who kept saying my item was personalized/custom and couldn't understand that it was a normal item listed on their website and in their catalog. I finally ended that session after an hour of trying to get through to her!
If you find something you like on UG I would search the web to find it someplace else or make damn sure you are not going to return it!

Uncommon goods has some really unique and interesting products: laser pointers, recycled items made into jewelry, pill cases, baby items, wallets & bags, decorations, games, crafts, plates & bowls, glasses, & lots more. This really is my 'go to' spot for the really-hard-to-buy for people in my life!

I think some of the prices are on the high side, but I love the sales!

Fun, quirky, unique! Very good customer service, too!

A place to shop for someone who has everything. Alot of "green" gifts by re-use/re-cycling. Cool items that you don't find just anywhere.

if you are a fan of Etsy, you'll find yourself falling absolutely in love with UncommonGoods. The items they offer are similar to those found on Etsy, but the website is much easier to browse- especially if you're looking for something specific. Additionally, the website offers many handmade items as well as recycled items, so you'll still have the option to help out the artist community and be green-friendly.

I really love this website and highly recommend it.