UncommonGoodsReviews 341

I ordered a custom picnic box' that had our family name burned Into the wood. When I read the instructions for the listing the family name, it said the artist would add the word THE and how we would Like to see our name pluralized. I expected that if the artist is adding the word THE before our name that he is also adding an s' to the family name. I was shocked when I received this $200 Wooden picnic Box with our name listed simply The' and the family name in singular form. It looks ridiculous. When I asked for the artist to please correct this mistake and add the s' they refused. Basically blaming me for the mistake. No one at the company ever thought to question this before it was to be burned into the wood. They could have called me or emailed me if they thought it looked strange to Put the name on that way. Now I am stuck with something I will obviously use in public and anyone with common' sense would know it looks silly. I guess they are uncommon goods with no common sense.' I'm very disappointed. Terrible customer service.

I paid the shipping costs for an order to arrive no later than 5/21. My husband's birthday is on 5/24. I checked the UPS tracking and it is arriving on 5/26. I will not have a gift for my husband on his birthday now. I am incredibly disappointed in uncommongoods. Customer service rep. "Jamaica Lewis" could care less and actually tried to blame UPS when in fact, uncommongoods are the ones who shipped the package late. Refunded shipping costs as if that makes up for being empty handed on my husbands birthday. Disgraceful way to do business.

I bought the customized New York Times football fact book for my son's birthday. In the dropdown for selected team, I apparently clicked Jacksonville instead of Indianapolis. However, because I paid with Paypal, their system didn't give me a preview page before I hit "purchase" (it's a glitch they know about!). So as soon as I saw the error upon buying, I contacted them. Guess what? Because it's a custom item, there is absolutely no refund or changes, even though it had been less than 5 minutes. But they will give me the amazing opportunity to buy another at only 1/2 price! Biggest ripoff ever! It's as if they've set a trap by having the page not work correctly, then they try to get another 50% out of you because you really want the item. I don't want it that badly.

Ordered an item from here for Christmas as a gift. It was shipped in a quick manner and no issues with delivery. However, the item itself was not what was expected - not a problem; do as normal people do and return. I initiated a return on the 27th and was given a label. Sent back the item on the 28th of Dec to find that UncommonGoods uses UPS Mail Innovations for shipping - which is literally the slowest shipping service you can get. So here we are now on the 9th of January, the package has still yet to be delivered to them which means that no matter what, refund won't be issued until probably late next week - if not the week after. In today's day and age, 2-3 weeks for a refund is unacceptable. Will never order from this site again. Customer service was not bad - but definitely not helpful. In terms of e-commerce, this is about as bad a site as you can order from. I would advise against ordering from here.

Update! I got an email on 12/24 saying my order would never come, and was given the option to cancel it for a refund, which I did. I never received said refund, and the order finally came today, 10 days after this correspondence. Now I'm being told I have to send it back in order to receive the refund, which is requiring extra time and effort that I don't have. I shouldn't have to be responsible for their screw up. Never have I ever dealt with such an incompetent company. Also, Jennifer from the company said in a comment that she was emailing me privately, which never happened.

On December 2nd, I ordered the personalized hobby tumblers by designer Shelly Klein from the Uncommon Goods website. I ordered with expedited service for delivery on December 18th. As soon as the proofs arrived in my inbox, I reviewed and sent word back as to not hold up the process. On December 16th, the Uncommon Goods website indicated my order had shipped and would arrive by December 18th. The date passed. I phoned numerous times after the 18th and received the same message. We are working on it. On December 22nd I received an email from customer service that there had been a "production snafu", but I was assured I would receive by December 24th. I received on December 26th. All events had passed that I had ordered these for. I opened the box on the 26th and the tumblers are awful. You can barely see the design on each glass. The website lists these may be lighter in person, but these are truly bad. The color is so faint it looks like a mistake. These look nothing like the photos on the website. I had thought that maybe I could ship to my guests after the fact, but I cannot. These are embarrassing. I am currently following up again with customer service.

Purchase item on 12-14-19 was told it would arrive in 3 to 6 business days. After receiving the confirmation email and status showed item preparing.
Called customer service on 12-24, Mary answered the call by saying Hello. I knew I was in trouble by that. She assured me my package would arrive by 8 pm.

Called today and new representatives informed me that she could get it sent out and arrive in 3 business days. Then informed me she was wrong the item wasn't even in stock and would be able to get until January 20,2020.

A little to late! Misleading, misinformed from the get go!

Had the EXACT same thing as many of these people have noted. I ordered my Mom's Christmas gift on 12/16 - for a delivery no later than 12/24 (per their website). If I hadn't called today (the day before Christmas), I wouldn't even have known it wasn't going to arrive. They didn't email me to notify that it didn't ship the day it was supposed to (12/18). If they had, I could have done something for my Mom. (I live in Colorado and can't just pop over with another gift.) But now it's too late. They said the artist didn't ship it - and the artist didn't tell them. Well, I bought from UncommonGoods and expect UG to fulfill their commitments. They offered free shipping when I called - but what good does that do when they can't even confirm when it will ship -- other than 'sometime after Christmas'. Never mind - I cancelled my order and will not order from Uncommon Goods again. They don't stand behind their promises.

I would give no stars if that was possible. Made a purchase at the end of November and indicated delivery would be on or before 12/18. Checked my order and it indicated it shipped and would be delivered by end of day on 12/18. Didn't receive it. Emailed customer service and they responded that they would expedite things and hopefully it would arrive by 12/24 and they would keep me updated. Never heard back. Contacted them again and they responded that the item still has not shipped and would not be sent before Christmas. They apologized by saying this is a busy time of the year and so these types of delays are to be expected. I ordered it a month ago! Really unbelievable how they just downplayed the entire thing and then blamed it on being busy. Stay away if you have any type of expectations for a delivery date.

Ordered some high ball glasses that were packed so poorly they arrived broken. Literally they were thrown in a big box with 3 pieces of brown paper on top. No one bothered to wrap them or secure them so they all rolled around in the box and broke. I had 2 orders of them. 1st order I was assured refund would be in 24-48 hrs, that was 6 days ago. The 2nd order I got notice from Fed Ex it was sending it back to the shipper due to damage. That was also 6 days ago no refund. 2 long on line chats with customer service. Today will have to make yet another call. The service is terrible. The glasses were supposed to be etched. They looked more than silk screened, maybe very slightly etched, lousy cheap looking and they were $16 each. I've never ordered from this company and did so as the glasses were suppose to be "etched" with the map of Charlotte NC, these were gifts for his boss, and employees who work on those streets daily. There are too many good companies out there for you to bother with this one. My last review their response was total boiler plate, it was obvious the person did not read my review of them completely and did not look up my order history, just gave me the call customer service. However as I said I've done that 2 times now its gonna be 3. Ugh.

I placed an order 12/14 for items for Christmas. I received 1 item and on 12/20 called to check status of 2nd. Was assured that the item would ship THAT DAY and arrive on/before 12/24. Checked status again 12/21 and was assured once again that it would ship (didn't on 12/20 like i was told) and arrive on/before 12/24. DID THE SAME THING 12/22 AND WAS ASSURED AGAIN arrival on/before 12/24. Well 12/23 called again and first told it shipped, then told they would send a replacement overnight AND then told it was on backorder till January. If I was advised when i placed the order that it wasn't available till january i wouldn't have bought it. If i was told on 12/20 that it was on backorder i would've cancelled order. But for 4 straight days i was told the item was going to arrive 12/24 and then told it was on backorder the day before Christmas eve is outrageous and unbelievable. And was offered nothing but refund and $10 credit, which i declined because i will never purchase another item from this company again.

Placed an order a week out from Christmas which is plenty of time for most eCommerce sites to pick, pack, and ship an order from a well managed warehouse. Paid for both priority fulfillment and shipping. Some items I wanted to buy were listed out of stock, so I limited my purchases to those in-stock. No communication 2 days later so opened CSR ticket. Rep said he would re-submit the order with express shipping for a delivery on the 23rd. Still no email confirmation. After 5 CSR conversations later, they say it will be several days after Christmas to ship (more than 1 week) and some of the items are out of stock (original were not).

They have some nice an novel items but if you want them in less time than 2-3 weeks, forget it. They are slowwww...

Ordered a big list of xmas presents on 12/08. Did not receive a shipping confirmation. Order confirmation said they would be delivered, at the latest, on 12/19. I called the morning of 12/19 (I should have called sooner) they said they would overnight it to me. Called the afternoon of 12/19 as I still did not have a shipping confirmation - they said it was being expedited. Called morning of 12/20 and 12/21 with same response, "It is being processed still but will be overnighted." Called 12/22 and was told it was not shipped and would not be here in time. Cancelled the order.

This was my first and last time purchasing anything from them. Just awful.