DeeDee R.

I bought the customized New York Times football fact book for my son's birthday. In the dropdown for selected team, I apparently clicked Jacksonville instead of Indianapolis. However, because I paid with Paypal, their system didn't give me a preview page before I hit "purchase" (it's a glitch they know about!). So as soon as I saw the error upon buying, I contacted them. Guess what? Because it's a custom item, there is absolutely no refund or changes, even though it had been less than 5 minutes. But they will give me the amazing opportunity to buy another at only 1/2 price! Biggest ripoff ever! It's as if they've set a trap by having the page not work correctly, then they try to get another 50% out of you because you really want the item. I don't want it that badly.