Uncommongoods reviews

I ordered an item on December 10 and paid for 3-8 business day delivery. I followed the tracking information which stated in process so on Dec 19 I called and was told by a rep that I would receive the item Dec 22. Not true. The item will not be here until Dec 27. So much for my sons Christmas!

December 1st I ordered two personalized pictures. The first one came on December 19th,wrong picture, Called advised them,sent picture of picture plus shipping label. Back and forth emails with no definitive answer. I asked them to send a shipping label so I could send the wrong picture back. Customer service told me I can't send it back until the original owner complains of non receipt.What!! Finally,today they advised me they will reorder my original order. Again I asked for a shipping label to return item. Still no response. I have paid over $500.00 for different items from this company but after this no more. It may have started off as a good company but now it's gone downhill with mix ups and shipping

Seems to be a common theme, I ordered on 12/13, chose shipping option to be here by 12/21, as of 12/22, product has not shipped warehouse. I would avoid unless you want a barren looking Christmas tree this year.

I used them last year and all was good. This year, however, nothing but bad.
I ordered my items on Dec 11 (all items listed as "in stock"). As of Dec 19, they had not shipped. I did get one item well over a week late. The second has yet to ship (today is the 21st). I was issued a tracking number for this item, yet mysteriously, it did not work. Only to find out that it in fact had not shipped, contrary to the shipping notification. I have gotten two different stories from the customer service reps, and am told I will have it by Friday (which I highly doubt). I will not be using this company again.
Also, Jennifer G. [uncommon goods rep], please do me the favor of not insulting me with the same "I'm sorry for this mix up. I would like to follow up and investigate this further" crap. You have spewed this on every bad review, and if you have not been able to figure out the problem after all this time and bad reviews, then you need a new occupation. Might I suggest something other than detective. If you are really interested in solving the problem...then try closing the business. That should do it.

As many others have noted, I experienced problems with receiving an order in the timeframe stated on the website. My order was placed on Dec 12th and when choosing shipping options selected the option that said the order would ship by Dec 16th and arrive by Dec 21st.

On Dec 19th the item had no shipping information and was still listed as in progress so I contacted customer support via chat and was notified by support that it would arrive by the 23rd. Unfortunately, I would be out of town on that date, hence why I purposefully choose the shipping method (and paid extra for it) as it stated the item would arrive by the 21st. Upon discussion with Genesis, a very kind customer support staffer, she told me it would arrive by the 22nd. I notified her that due to travel plans I would need it by the 21st or I asked if it would be possible to delay shipping until the I would return so that it would not be potentially exposed to winter conditions.

Ultimately I was notified that I would either need to provide an alternative shipping address or have it held at the UPS hub. Neither of these options are suitable -- I do not want to transport this gift back from where I will be staying, my friends and neighbors are also planning on being out of town for the holidays, and visiting the UPS hub would require me to take time off work and is logistically challenging.

I subsequently asked for my order to be cancelled as I do not want to risk this item being ruined by exposure to weather. I can't stress enough how disappointed I am by this outcome, but there was no way I wanted the item sitting outside in the snow, rain, and wind for over a week. I have ordered and been given gifts from this company multiple times and have always been happy with the products and customer service.

This is incredibly frustrating as this could have been avoided with more accurate information on the website. I saw the statement at the top of the page stating that custom orders could take extra time, however, as the shipping info said it would arrive by the 21st, I assumed that would take into account the extra time needed for custom items. Had the arrival date not included a window with the latest date being Dec 21st, I would not have selected that option, and I would have ultimately waited to place my order until I knew it would arrive at a time I would be home.

Jan 10th 2016 Update

In response to Jen's comment, I contacted uncommongoods and was able to resolve my shipping issues. The order arrived on Jan 9th and looks great. I worked with Jen throughout the process to come up with a resolution. She was quick to respond and immediately helped to take care of a billing/credit issue that came up even after we had decided on a plan. I received a beautiful product so I'm glad we were able to make things work.

I ordered an item on 12/10/16. It said it was in stock and "will ship by 12/16/16. Never got shipping notification so on 14th, 16th, and 16th again I sent e-mails. No response. The 17th I called customer service and after 2 people and 20 minutes I got told that it was a custom piece-which it was not- and that it had in fact shipped and I would get it on the 21st. They told me there couldn't give me a tracking no. Guess why. Today is the 20th and I just got an e-mail stating that it shipped today-from OREGON. I am on Long Island- 1/2 hr from Brooklyn-where Uncommon goods is located.I have no faith that I will see this in time for Christmas and since I was told it was scheduled for Wens the 21st I did not get anything else for my daughter's new Fiancé- this was over $200.00 already. Wish I had seen these reviews before I wasted so much time. It doesn't matter wether it's nice or not if I don't have it for Christmas- Thanks for making me look like a fool...

Terrible customer service. I order 2 things, one for a Christmas present and another item that was back-ordered until January, but I ordered it anyways for a January birthday present. I ordered the Christmas present with expedited shipping. Today I was supposed to get the shipment email for the item that was in stock, but instead the back-ordered item is being shipped. I started a chat with a Kelvin C. who was nothing but rude from the beginning. His first response to me was that the IN STOCK item would be delivered on the 27th, even though I ordered it 10 days before WITH EXPRESS SHIPPING. I told him how I ordered the express shipping because I was guaranteed a delivery date before the 24th. His response was that my item was arriving before Christmas. I corrected him by copying and pasting his very first comment and reminding him that the 27th is AFTER Christmas. He apologized (for probably thinking I was a space-case), but then only offered me a refund on my shipping. Unfortunately, that really does me no good as now I need to get a new Christmas present. It makes no sense to me that items in stock are being shipped out after back-ordered items. We'll see if they even get the refund right. The site has great stuff, but I don't plan to return or recommend to others.

I ordered 4 items on Dec 3, 2016. I was told 1 item would not be shipped until 12/16.....I order anyway because it would be in time for Christmas, right?.....WRONG!

It is the eve of 12/19. I never received a call/ email etc...that this was delayed. I called this early afternoon 12/19 to get some info and spoke to a very ignorant customer service rep Sapphire James. Her immediate attitude was one of disgust and off-put to be dealing with the issue. She quickly rushed me off the phone saying,she would call the company and get back to me with an answer.

Few hours later, no email. So I call again. Waiting over 30 min to talk to someone, then I got transferred back to Sapphire who immediately was aggressive towards me. No appologizes, her answer, I haven't heard anything....

I explained this was a Christmas gift I need for 12/24 and I am nervous it might not come on time. She then put,me,on hold another 10-15 min....and miraculously got and answer it would ship today??!! Question, why could she not do that the 11st time arou d??

She said not to worry I,already paid for expedited shipping so it would get to me in 2 days.

This was at 3:45 pm. I asked her for an email with the garentee and/or tracking. NOPE, she couldn't do that, it comes from another dept was the answer, and was extremely unprofessional in her conversation with me. I forced the issue so she just sent me an email stating a tracking would be sent once it is shipped......she also hung up on me. Unbelievable!

9:33pm EST, guess what....no tracking number!!! So it is now 3 days passed my guarantee. Looks like I will be calling the company again tomorrow.

Love that as a customer it is I who has to do the follow up. It is now looking like AT BEST I will not get this item until 12/23. Again that is assuming it ships tomorrow.

This was my 1st and ONLY time I will use this company. HORRIBLE experience and I intend to share my story on every media outlet I can.

DO NOT USE!!

I ordered 3 things on Dec 3. Two of them were not even shipped as of Dec. 18. They say they will reship. I have my doubts. Nice customer service, terrible shipping service.

I ordered a Christmas gift for my parents on 11/10/16. I figured this was plenty of time for the item to arrive and was told my delivery would be the beginning of December and I would receive shipping notification when it went out. I contacted the company numerous times to find out why I wasn't receiving shipping notifications. The information I got from Customer Service was different each time, however, each time, I was told it would arrive before Christmas. Until this week when I finally got a tracking number (not via email as promised) from the customer service rep who informed me that it would arrive in New Jersey on Dec 20 (I live in Toronto, Canada) and then it would be an additional 4-11 days after that. So now I am stuck without a Christmas gift, on Christmas, for my parents and the gift itself was not cheap. This business is unreliable and I can only conclude that customer service doesn't really know what is going on as I never received a consistent answer. Very disappointed.

"The customer service, personalized artist services are the worst ever. I am beyond disgusted with this company and discourage anyone reading this to go someplace else. I ordered a personalized gift, the proof took a week after it stated it would, the proof had incorrect information, I had to call 9 times about my order, on hold for 15 minutes each time, until someone got a manager to "take care" of the order. I then received a 2nd proof that was again incorrect. Never again. Spent way over $150 for garbage."

Initially two of four orders placed with Uncommon Goods were not going to ship in time for the recipients to receive their gifts before Christmas due to holiday travel. After emailing Uncommon Goods Customer Service, Jennifer and Gloria contacted me, collected the information needed to research and expedite the orders and reached out to the Artist in California. Both items are now being shipped overnight and will arrive on time. Jennifer and Gloria's professionalism restored my faith, and they're an example of Uncommon Goods standard of We'll never stop working to provide a remarkable shopping experience to our customers." Thanks again, Jennifer and Gloria!

Whatever is in the picture is not included and when I asked for the missing item I was asked to pay $30 more in order to have the complete set . Very dishonest and bad service I never buy anything again from this company

I asked them for the shipping dimensions of a package and they gave me totally incorrect information. This led to the package costing significantly more than it should have. Instead of refunding me the different (which they claimed they were incapable of doing because apparently they don't know how to use PayPal) they insisted that the whole thing be returned.

First of all, I love their unique and weird gifts. It makes shopping for my family or husband so much easier. I ordered some gifts for Father's Day. I followed the tracking and it was finally delivered by USPS. However, when I went to get my package from the mail room, it was not there like it said. I called Uncommon Goods customer service and was immediately speaking to a real person. They apologized for the situation. My problem was resolved within 5 minutes, they resubmitted my order and shipped it express through UPS (obviously no cost to me) AND refunded my original shipping costs that I paid. Although I would have loved to receive my package when it was suppose to originally come, but I was so impressed on how their customer service quickly and efficiently handled my situation, which was USPS's fault.

Ordered a birthday gift for a friend. Received it in a timely manner,, it was packed expertly so it came in good condition. Couldn't ask for better service, this is the second order I have done through this site and I was also happy with that order. I believe it is a great site with good service.

Joyce Halter

I order 3 items on March 17. I was trying to buy a gift for a friend's birthday on April 2 and the checkout said the order would arrive by March 31. So today, March 31, I look for the order. Nothing. I contact the site, and they say "oh one of the items is backordered so we aren't shipping the order until April 20." Never mind what the check out told me or the fact that they charged by credit card on March 17. They never even sent me an email to tell me what was going on. I would never shop at this dishonest, incompetent site.

For our grandson's birthday, we ordered him a personalized book. When it arrived, we were overwhelmed. The hard cover book was beautifully written and illustrated with all the correct details. We LOVE it and our grandson will, no doubt, love it, too! The book arrived well ahead of schedule and was well packaged. Kudos to all at Uncommon Goods. We will shop again for other unique gifts!
Dr. Sheryl R. Bair

I ordered a gift for my girlfriend for valentine's day. It was supposed to come by the 11th. I get an email saying it would arrive on the 15th, a day late. I ask about getting my shipping refunded. Then on the 15th when it doesn't arrive I call them only to find out that it is no longer coming to me at all so now instead of a late valentine's day gift, I have none.

My daughter received a lip balm kit for her birthday. The instructions were missing from the kit. I spoke with customer service, they said they would email the instructions. 6 days later I check on the status of the email and it is supposedly "in cue" to be sent. An urgent request was being sent the customer service rep to have the email sent. 17 days after the "urgent" request was sent, I received the instructions via UPS. It sounds like customer service can talk all they want, but the company does not back them up.

Ordering a unique game seemed a good idea and I didn't check reviews ahead of time. Item arrived on time, packaged well. Item was rather crudely made for the price - not to my American old lady standards, but I remember a time when standards for most things were higher so I've made allowances. In addition to some shoddy woodworking, small pieces, described in instructions, were missing so I decided to send it back. Phone personnel didn't understand, couldn't understand and seemed disinterested, dragging the process out. I sent an email saying, "...Never mind; I'll just keep the item; I have little hope that the replacement will be any better." Got no answer to my email. Had to pay to have UPS pick up return (I'm disabled, live alone and don't drive so can't "drop it off at UPS".). So in the future I will do without "unique" items and stick with Amazon which works hard to satisfy this customer.

I wish I would have read these reviews before I ordered from this company. Not only was the catalog description way off, customer service is not accommodating. I can't even return for a full refund.

DO NOT PURCHASE FROM THIS COMPANY!!!!!

I order one item for my boyfriend's Christmas gift. I paid an extra $16.95 to get it to my house by 12/23. When I get my email it says it won't even ship until 12/24. I email a customer service representative who explains there is fine print on custom orders saying it will take longer. It was extremely unclear. It is now 4 days post Christmas Eve and I still have not gotten an email saying my item has shipped. When I called the company they didn't even have a tracking number to figure it out. The representative I spoke to was having a personal conversation when she answered the phone which she didn't stop until about 20 seconds in which I found EXTREMELY unprofessional. Fingers crossed my package arrives ever at this point. Will never order from this site again. Untrustworthy, unprofessional, and unclear. Disappointing.