UncommonGoodsReviews 341

Hi ordered a product from US to India on Nov 21st. The product is Bond-touch. Uncommongoods use BorderFree as their delivery partner and this company uses DHL express as their carrier.
Uncommongoods said its going to take 15 days to deliver the item. But its more than that I couldn't get the delivery.
Because the product was bond-touch, I placed the shipping address to a house address of my friend and wanted the delivery there. Which is 1 lane behind our house. But now DHL express is asking for an address exact matching proof of the consignee. Since my address in the documents is different than shipping address, DHL Express asked me to send a confirmation letter of change in address from Borderfree.
When I asked BorderFree, they said we cannot provide that.
When I asked UncommonGoods, they gave me this following response in a mail.
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"The parcel is rejected at the door and returned by the carrier. On receipt of the parcel, the appropriate refund (as per your returns policy) will be processed.

Or delivered as agreed at which time you may issue a credit return label to the customer. "
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In indian currency, this costs over 14,000 rupees. I am not sure about my product when I will be receiving.
It just takes a minute or so just to send a confirmation mail for change in address and still borderfree (uncommongoods carrier) is not providing and stuck still with the customs.
Saw some reviews getting answered, I am trying to get solution for this without loss of money.

I was trying to place an order for my parents for Christmas. They live in the states but I live in HK. Switched my shipping location to US and put in their address. Then put in my credit card number and selected that it was different from shipping. It has absolutely no option for me to do another country's address. I don't have a credit card in the US so I contacted customer service. Her response? Put my address in the 1st line, my city and country in the second address line and then put in Alabama for the required state as that was the default. Super fishy!

I bought a customized pillow for my godson for $153! They never sent a proof of the product. After almost two months of no news from them I sent an email requesting the status. They sent me proof of the product and the last name of my godson is misspelled (which completely misses the point of a personalized gift), I asked them to correct the problem or refund me. They claim they can't do anything because the product is "in production" - just to be clear it's a pillow and the production cost is probably $20. My godson's last name is also very simple and the misspelling is really unnecessary. They refuse to correct the problem or to refund me. I contacted customer service 4 times and never got a satisfactory answer. Complete scam. Take your money to more serious sites or just buy at your favorite local store.

I paid for 2 days shipping because l needed the gift today and it is not going to come to til tomorrow! $18.95 and $105 in gifts and nothing. Now I have to try and rush around to find another unique gift for my friend. Uncommon Goods wanted to refund my shipping... hello! That is a given and then they wanted to offer me $5. Future Credit! I understand its Fed Ex but that is their carrier of choice and now I am inconvenienced and have to try and find another gift on my way to this event! How rude. A manager has not even tried to call me. I am not impressed or pleased with this company. And I tried to buy America!

This place is bogus, cool website but its a scam paid $90 for a lamp for a birthday gift, never received and the website said it was canceled. Called customer service talk to John. Said my bank holds the money because it looks like a fraudulent charge. Even though it was still taken out of my account. (I work at a bank so I know that's not how they do things) John said a manager would contact me. DONT WASTE YOUR MONEY. YALL BOGUS AF.

I made an order on July 24th for a Personalized Family Canoe Art for my parents 65th birthday, It is now September 10th. I have no information about my product. I haven't been able to get in touch with anyone regarding my issue. An "artist' was suppose to create the photo within 1-2 business days it took about 20 business days only for it to come back wrong. Finally someone fixed and is suppose to send me the final product but I haven't heard anything form anyone. I have no idea if my order will even be shipped or arrive and I spent all that money. Please do not buy from this company - they are horrible!

I've ordered from them 3 times. Once it was excellent - a custom made product - at it was fantastic. The second time was a jewelry item, and it was not as nice as was pictured. This last time, it was a candle being sent elsewhere for a birthday gift. It never arrived. I had to contact customer service a few times regarding to issue, and they said,"oh, it's out of stock!" Would have been nice if they had told me, two weeks before the birthday came and went. Then the refund I was supposed to get never arrived. After multiple follow ups with customer service, finally got the refund. Disaster. It's like they were just hoping I would forget so they could pocket the money... I won't be ordering from them again.

This company is co fishy... Placed an order and thankfully, decided to check the status of it, just to notice that my order was canceled with no warning. I contacted customer service, just so they can tell me that it was the system that canceled the order for being "fraudulent" but yet I never received any email saying anything of this... also... "the order was canceled by the system" but didn't refunded me my money. Beware, they are trying to scam you.

I ordered a birthstone hanging globe in May for my sister's May birthday. I was notified that it would arrive by June 20th. I was willing to wait for it and give her a belated gift, but it is now July 4th, and I am still waiting. Uncommon Goods claims they shipped it via UPS on June 18th. From UPS, it was supposed to go to the post office. It supposedly arrived at the post office on June 25th. I never received it. I have contacted Uncommon Goods and was told it has been lost in transit because they can not find any tracking information on it. They should have the tracking information and be able to track it for me. The post office says they have not received it. I am completely disappointed that I have no gift for my sister, and I have requested a refund since they are out of stock of the item I wanted. What a disaster and an embarrassment for me. I have to find something else for my sister a month after her 45th birthday. I will not trust this company again. I better get my refund soon!

Ordered a NY Times personalized book for my dad who turns 86 on july 5th. It is a book with his name on the cover with the 1st page of the Times from July 5th through the years. It was ordered the 1st week of June (and my cc was charged). We called this morning and were told to expect delivery around July 24th. (Originally, when ordered, the site stated it would be here the first week of July, I think the 6th, which I found a little unreasonable- a whole month- but not so far from his bday, so okay...
We asked if there was any way to expedite the order and were told we "are at the discretion of the artist". Artist? Really? Then they said $50+ for shipping could expedite it. I guess the"artist" would rush then... basically, it was the generalized response for all products and they were not at all about customer service. I thought of calling my cc to file a dispute but really want the book bc he would love it. Never again.

I paid for 2 business day delivery ($19.99) and received an order confirmation that my package should arrive the 19th. We have been quarantined since it began and decided to enjoy my moms birthday together and give her the present that was meant to cheer her days up a bit. I check shipping today because it's clearly already late and was only shipped out yesterday, already 4 days late. Anyway tracking says it wont arrive until the 27th. 8 days behind schedule. I contact customer service and have the audacity to tell me its early by their standards because their system shows a delivery date as late as the 29th! What in the actual $#*!? I paid for a service they offered me but clearly can't provide.

I've been a long time customer.
I've always been so happy with the products I've gotten over the years. I ordered a birthday gift for my boyfriend- some beer chilling coasters- and while they looked great, I was so sad to see that one of the four arrived broken. I called customer service a my problem immediately, and J. Was a pleasure to deal with. During the conversation I had mentioned that these were a birthday gift, and I was surprised and grateful to see that he had expedited the shipping on my replacement so the gift wouldn't be too late.

Ordered two prints one of them supposedly was shipped and delivered to my son's home on June 7th. Never received any kind of email stating shipped. I had look myself checked with my son he never received the item. The 2nd print I am finding out today that I will not receive it until 6/26 well after fathers day this one is for my daughters partner. I did receive a call from the company the voice left is nothing but a a phone hanging up. I have called multiple times left on hold only for the voice mail to say there are no available operators to speak with you please leave a message which I did. Still no call back sent an email no response back. My credit card has been charged though. Terrible business