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I've been a long time customer.
I've always been so happy with the products I've gotten over the years. I ordered a birthday gift for my boyfriend- some beer chilling coasters- and while they looked great, I was so sad to see that one of the four arrived broken. I called customer service a my problem immediately, and J. Was a pleasure to deal with. During the conversation I had mentioned that these were a birthday gift, and I was surprised and grateful to see that he had expedited the shipping on my replacement so the gift wouldn't be too late.
Tip for consumers:
Most of the items are made by different artists, so if you're unhappy with one item that happened to be poor quality it doesn't mean all the stuff in the catalog is poor quality. I've been a customer for +/-10 years and only ever had one item that arrived damaged in shipping, and customer service fixed it immediately.
Products used:
Coasters, hot sauces, bbq sauces, and over the years some various ceramics
Katrina L.'s review of UncommonGoods earned 2 Very Helpful votes
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