Mudita B.’s Reviews of UncommonGoods & more

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8/4/20

I've ordered from them 3 times. Once it was excellent - a custom made product - at it was fantastic. The second time was a jewelry item, and it was not as nice as was pictured. This last time, it was a candle being sent elsewhere for a birthday gift. It never arrived. I had to contact customer service a few times regarding to issue, and they said,"oh, it's out of stock!" Would have been nice if they had told me, two weeks before the birthday came and went. Then the refund I was supposed to get never arrived. After multiple follow ups with customer service, finally got the refund. Disaster. It's like they were just hoping I would forget so they could pocket the money... I won't be ordering from them again.

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Uncommon Goods C. – UncommonGoods Rep Over a year old

Hi Mudita! We are so sorry to hear that you had this experience. Because of the recent circumstances, we've been a bit delayed in our response time and did not intend for you to have this happen. We're glad you finally have the refund. I've emailed you privately to see if there is anything else we can assist with. Stay safe and have a good day.