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eleanor e.

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Experience: Hobbies & Interests

Member since July 2020

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1 Review by eleanor

Ordered a NY Times personalized book for my dad who turns 86 on july 5th. It is a book with his name on the cover with the 1st page of the Times from July 5th through the years. It was ordered the 1st week of June (and my cc was charged). We called this morning and were told to expect delivery around July 24th. (Originally, when ordered, the site stated it would be here the first week of July, I think the 6th, which I found a little unreasonable- a whole month- but not so far from his bday, so okay...
We asked if there was any way to expedite the order and were told we "are at the discretion of the artist". Artist? Really? Then they said $50+ for shipping could expedite it. I guess the"artist" would rush then... basically, it was the generalized response for all products and they were not at all about customer service. I thought of calling my cc to file a dispute but really want the book bc he would love it. Never again.
Jennifer G. – UncommonGoods Rep
Hi Eleanor! We are so sorry to hear that you had this experience. Because of the recent circumstances our vendors, specifically custom artists have been running behind on production. I've emailed you privately in order to, hopefully provide you with an additional solution. We look forward to assisting you soon. Stay safe and have a good day.

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