Karina B.

I paid for 2 business day delivery ($19.99) and received an order confirmation that my package should arrive the 19th. We have been quarantined since it began and decided to enjoy my moms birthday together and give her the present that was meant to cheer her days up a bit. I check shipping today because it's clearly already late and was only shipped out yesterday, already 4 days late. Anyway tracking says it wont arrive until the 27th. 8 days behind schedule. I contact customer service and have the audacity to tell me its early by their standards because their system shows a delivery date as late as the 29th! What in the actual $#*!? I paid for a service they offered me but clearly can't provide.