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Clara L.

Contributor Level

Total Points
80

1 Review by Clara

  • UncommonGoods

11/25/19

I wanted to order 8 personalized tic tac toe boards, ($400 worth of business) contacted the company via email with very clear details and instructions, was then told I needed to call customer service. Called customer service and they need each order made separately over the phone so I have to give my credit card # 8 times! The orders will be 8 different orders and I was told would arrive in 8 different boxes/deliveries as well. I told the rep that that's really bad for the environment to use so many boxes and that the company needs to rethink the practicality of their systems.

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Uncommon Goods C. – UncommonGoods Rep

Thanks for sharing your concerns with us, Clara. This is something that's on our list to fix in the near future. We know that this isn't a great customer experience right now and we're so sorry for all of the trouble you've had to go through. Please let us know if there's anything else we can do for you!

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