Lo J.’s Reviews of UncommonGoods & more

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“HORRIBLE CUSTOMER SERVICE - CRYSTAL E.”

1/5/19

Initially reached out for help with a return and Rachel T. Responded promptly and said the system hadn't updated yet and to confirm I received item. I replied I did and wanted to ensure that when starting return sender wouldn't know I was returning it. She said it wouldn't be an issue. Crystal T. Took over and asked how my return went and I said I never received return label - she sent me one and I prepped items to mail out. In my response I confirmed one more time that sender will not know and asked which information she would need from me to get the credit. SHE DID THE READ THE WHOLE SITUATION OF PREVIOUS THREAD WITH RACHEL. SHE NOTIFIED THE SENDER THAT I WAS RETURNING ITEM. JUST WOW. Will never tell anyone to shop from this website due to poor customer service and loyalty.

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Uncommon Goods C. – UncommonGoods Rep Over a year old

HI there. We're so sorry for the delayed response and for how disappointing this was for you. We'd like to look into this issue for you, but SiteJabber doesn't provide us with the information to locate the order you returned. If it's not to much trouble could you send us a private message with either the order number or the full name of the purchaser? We hope to hear from you soon.