Uber Eats

I have been using UberEats since I work from home and take care of my bed ridden mother. Recently I tried to order a meal. Unfortunately, I did not realize that the last address that I had put into the app had been changed on me by the system. As soon as I saw the address, I tried to cancel the order (which was in the the timeframe t to do so). Needless to say, the app didn't work and therefore the cancellation did not go through. I therefore tried the help function. For my trouble, help came in the form of charging me 30 plus dollars for a meal I did not receive. I then tried to contact help in the chat. There was no help there either.
Dont' buy with UberEats. Ordering is sometimes a necessity for me, but I don't have money to waste on apps that don't work and help that is not help at all. I also am still hungry. Could they have not asked the restaurant to still prepare my food? I told them as much and offered to find some way for my food to get to me. The answer was of course no.
NO HELP and NO FOOD!
I don't know about you, but $30 + is a lot to pay for receiving Air pie.
Very disappointing.

AA

If there was a options of giving no STARS I would give them a punch in the face!. It was a few times some of my items were missing and uber refused to give my money back. The customer service for the representive are so stupid they are not helpful. The drivers are also lazy as f* and deserve to eat $#*!.JUST GO AND GET FOOD YOURSELF. THEY NEED TO REMOVE UBER EAT FOREVER THEY ARE A WASTE OF MONEY AND TIME!

This is the second time Uber Eats didn't deliver my food. This time the driver lied and said he delivered it. Hope he enjoyed it. They refused to refund my money.

Promotions don't apply when they tell you they are added when you make your order, times are not accurate and take very long time. It us a scam. Don't use it.

They suck and don't give your money back after they cancel an order and customer service is horrible they don't care about your money or try to help fix the problem

I private messaged Uber on FB, to speak to a manager. I was asked why, I answered politely, and was ignored even though I was promised a call last week. They also ignore me on twitter. Uber has the worst customer service, a rep refused to give me a refund for an order I never received, because I didn't phrase my sentence exactly how she wanted me to, then she ended the chat. The system reassigned me to her because when it asked if I was helped I said no. So she changed her name from Asna to a dot (.) and proceeded to ignore me, and eventually ended the chat. So, I called and the rep kept pretending he couldn't hear me, and hung up. He called back, stayed silent and hung up. My last driver refused to drop off my order at the door, and just left. The driver before that dropped of the wrong order, it was a huge order, it took me hours to get a rep on the phone for a refund. The driver apparently never answered their call, so they couldn't figure what happened to my huge order. I've been asking them for a call back to help me with the Uber ride app, but they just ignore my messages.

Waited four hours and order never delivered. Contacted Uber Eats and received a ridiculous response. They refused to cancel the order and provide a refund.

Received notification that order had been delivered. It was not. Which was weird because she marked the order delivered two minutes after picking it up. It would have taken her 7 to 10 minutes to reach my home. I went through the process to contact the driver through the app and there was no answer, TWICE. While I was on a call with support, I went through the app, eventually figuring out how to get a refund. That was a nightmare. However, while talking to support, they told me that the driver successfully delivered to the correct address and said I am accountable after that. She said the driver indicated the specifics on what building to drop off. OK... so she read my drop off instructions and told support just that. I told them I did not get the picture of the location the order was left and that I would not be held responsible since there was absolutely nothing delivered and my Ring cam would have sent the notification she was there. Seriously Ubereats, if you want satisfied customers, don't tell them there is nothing you can do after the driver says they delivered to the correct address and did everything correct... did not provide a picture of the drop off. She totally stole this order! Are these the people you want your customers dealing with? I periodically do deliveries for Uber and always ensure the customers get what they pay for.

I was at a friends house and try to order two pizzas when ordering I noticed that it was going to my house so I instantly canceled it and re-did the same order within one second to the same place for the same food. I also was delivered that food from this place. I find out that I'm going to be charged for the first cancel delivery when I ask why they tell me the merchant started making my food. Well that can't be because within one second all I did was change the address, not cancel the order a the order is placed on the app one minute apart so even if they had started making my food, they didn't lose anything because I re-ordered it right away But I know they didn't start making it in one minute but regardless I got that food. All I did was change the address and they are trying to charge me the additional $35 so it would be $70 for a pizza what they're saying makes no sense and it is a total lie. They are just trying to rob me so I canceled my premium account I'm going to dispute. The charges with my credit card is fraud and I'm never going to use Uber again when I use literally almost use them daily and they let a premium member go also they could keep this $35 they seem pretty desperate and after that I would never trust them again there total liars and the customer service is terrible. They just click right up on you and they don't even respond to any other messages.

FAGE STOLE OUR FOOD: Uber Eats needs to vet their drivers better. A man name FAGE picked up our food and then called us telling us that he was sent to the wrong address. I told him the right address and he told me that he was 20 minutes away. I called his number after 20 minutes and there was no voicemail. I texted and the text came back as being from a landline. 20 minutes after that he cancelled our order. I called the restaurant and they told me that this happens with Uber Eats / Postmates from time to time - that drivers steal the food. I don't know if there is any way to punish drivers like this but I know I will not use Postmates/Uber Eats ever again.

Pls pls never Oder throw Uber eats because they charge you 4 time for one Oder I Oder for 18 dollars they charge me 4 time omg this is really bad company and if you call them they never help need to find lawyers for help

This app STEALS from you. Listen to how sketchy they are. I order a pizza. Canceled it within 30 seconds and reordered from the same place with different toppings and three cookies. I received the first cancelled order, was charged for it. The second order went through UNDER A DIFFERENT NAME AT THE RESTAURANT AND THEY CHARGED ME FOR BOTH.

Extremely disappointing customer service. I had placed an order for Buy 1 get 1 free - it didn't add that to the cart, and told me that I have to add 2 items to get that offer. I had done this in the past and the second 'free' item was automatically added to the cart. When I called customer service immediately, the person (Tony) could barely speak English and understand the issue. He kept me on hold for ~7 mins to come back and say the order cannot be canceled, since the merchant has already started preparing. When I asked him to call the merchant and add the second item, he informed me that cannot be done and that I have to call them. I called the merchant only to be told that Uber Eats has to do it online. This went on for several phone calls placed by me - and the end result was zero. When asked to connect to a supervisor, they informed me it was against their policy to connect to a supervisor.
Uber Eats has been consistently late, delivering cold food and with increasing service charges, the services are decreasing. I hope my review reaches the correct authorities, and they can look into the issue. Also, it would be really helpful, if they hire customer service operators who can speak and understand English.

I order from Uber eats and they charge my credit card with $32 over I tried numerous time to tell them that charge was wrong and the respond was that I disputed that $ 32 back in 2021 for a order that I never received and because of that they have to charge me that money to open my account, explained to them that that order was never received but they refused to refund my money I will never use them again

Girl accepted my order on a bike! Way too far to bring on a bike, they need to change their policy so people can actually get their order. So disappointing and frustrating.

My first and last, time I ordered I was told Veronica in a Prius would be delivering my order. I could see on the map they were parked a block away so after I few minutes I tried to call the driver a couple times to see if they were lost but it was a non-working number. Then I got a notification that the driver was trying to reach me but I has no missed calls, texts or messages in the app. A little while later an old black sedan pulled up and a man (that I doubt was named Veronica) started walking up to my door. It turned out to be my order but it was more than a little concerning that the driver, car and contact information were incorrect. I sent a chat to Uber, the rep, Vinit, said he understood my concern that I received the wrong order which I didn't. Even though I had typed a detailed explanation at the beginning of the chat he was clueless. When I asked if he saw my original message he immediately end the chat (see screen shot). To top it off I received an email from Uber a couple of days later saying that they weren't going to give me a refund. I never asked for one! Inexcusable "customer service".

Horrible, incredible lack of attention
I placed a large order of 500 USD (10,000 Pesos more or less). The delivery man couldn't find any product even though everything was there (my friend also bought me something at the same time and found everything...he didn't even find tomatoes, onions, olives, capers) this carrier didn't have any will to work properly just wanted to finish without following any of the item I asked, I explained to him that I also made the I asked for water because I was going to have surgery and for a month or more I won't be able to go out and he was trying to buy only 6 liters. It took 2 hours more than the estimated time as each single stuff he asked me a replace (my phone was ringing every minute...) and in the end he deleted the order because realized that didn't want to take everything I ordered. I contacted the support and they did not support me, they just said that they were very sorry but they did not block the deliver, they did not place a new order, they did not refund me anything for my time or my purchase and the money is still not in my account. Very unprofessional since they bought Cornershop, the quality went really down, there were issues also with Cornershop but at least their customer support help you or give you voucher and refund if the situation was unprofessional (never like today). I do not recommend at all ubereats better you delete your accounts and use other more professional apps.
PS Update, I contacted them other 2 times. The second agent just closed the communication. The third one escalated to a manager whom didn't contact me yet.

This was my first experience with Uber eats, and it was absolutely terrible, I will never use them again. I ordered groceries, received two extra items ($23 more than what I approved) and then was charged a $9 service fee on top of it, AFTER I PLACED MY ORDER. I contacted customer service and not only were they unhelpful and unprofessional, but they were also screwing with me, which included disconnecting me when I ask for a manager twice. I called to complain and the second rep refunded the money for the extra items, but would barely acknowledge my frustrations with the previous rep. He put me on hold to look into the service fee and then hung up on me! I called back and spoke to a female, who wouldn't even try to find the person I was previously speaking with, and then told me they wouldn't be refunding the service fee I did not approve. It was almost as if the previous rep prepped her for the call… She basically told me they would rather lose my business than make it right. If I could give negative stars, I would. Someone needs to look into a Uber regarding these fees they're adding. There's no way that's legal!

I placed an order through the website. My food was picked up by the Uber driver and was later reported as unable to be delivered. My home is a residential address, my front door was open, and my dog was standing guard. If anyone had so much is come into the driveway I would have known it. The notice from the driver indicated that it was unable to be delivered and the food was returned to the restaurant. When I called the restaurant, they said that they had not received the food back. Our only options at this point was for the restaurant to make me more food, which they offered to do it no charge, but they weren't even being paid for the first round because the order was canceled after the Uber driver listed it as unable to be delivered! How dare Uber put somebody in a position to have to pay for their services and supplies twice!?

I proceeded to call Uber Eats to try to see if we could get a hold of the driver and get them back to my house for going any thoughts of them stealing the food, or not doing their job. Just trying to make it right. Uber shared, and no uncertain terms, that they cannot help anyone who did not place the order on the app. If you don't order from the app, you cannot get help from them.

I cannot believe that they are so unwilling to help, but the restaurant who is losing money by using Uber Eats in the first place is being backed into a corner and that the only way that can this can be resolved is for them to lose even more money.

Screw you Uber Eats.