Uber EatsReviews 1,334

This company sucks! My coworker and I ordered Starbucks this morning through the Uber Eats app and waited an hour and a half for someone to go pick up our order. No one ever did so I cancelled the order. What did Uber Eats do? They charged me for the order any way! This isn't the first time they've taken my money. I wouldn't suggest using them! They'll rob you blind! Door dash is way better and cheaper too! Uber Eats sucks!

This company stole my money due to a free cancellation fee they said i could use right after i placed the order.
They dont deserve a platform at all! Be aware of this money hungry company!

I still used uber eats cause it was convenient. Even After meals being delivered hours late, not being delivered at all, or left at the wrong place. I still used them after their gps gave drivers completely wrong directions to my house. The final straw was being charged the following charges for a meal totaling $17.01. I was charged $9.99, $2.00, $29.42,$29.50, $15.01. I was charged $85.92 for a $17.01 delivery! When I notified them of the overcharge they told me the charges were authorizations and theyd drop off. Its now well past the time frame for authorizations to drop off and all i get is they cant find the charges. Another department will contact me. As im researching these charges i find additional charges on another date. On june 20th I was overcharged $26.95 & $28.66. These charges to this day still show as pending charges. Uber eats claim these are valid. I used there service quite a bit. Id absolutely walk miles in this heat before ever using them again.

I usually use Uber eats since the delivery fee is cheaper. Half the time I am missing something from my order. I don't know if the driver forgets bags or keeps something for themselves. I have decided today I will go myself and get the food. Nothing is more frustrating then wording food for your kids and getting charged a delivery fee and still having to leave and get the stuff that did not come with my order and repaying for it.

I tried Uber Eats in Kirkland Wa, 2 times. The first order, the food was right on but I requested utensils and ended up eating my food with my hands when no utensils or napkins were included as requested. Ok gave it another try, the next meal did not arrive with the side sauces as requested but in this case the utensils did arrive with the meal. Very frustrating and probably won't give the service another try.

Used the app once and they keep charging my credit card every month. Even after deleting the account I still get a pending transaction on my card.

I placed an order & paid for KFC on 30th July to be delivered between 20.15 & 20.45. They didn't show up. I contacted customer services & was told 2 different stories 1, my order was delivered to the wrong address & 2, The driver tried to contact me via phone & waited outside for 8 minutes Both were LIES! I have CCTV installed which proves that nobody delivered or even attempted to deliver so I had NO FOOD & NO REFUND. This company is a complete joke & are dishonest by lying about delivery & won't refund me either. I will NEVER order from Ubereats ever again!

As a Uber eats driver the poor pay is a reason drivers are less motivated. It's ridiculous on Uber eats end. Now they have a section showing driver acceptance rates and cancel rates. Yes drivers cancel orders when we're expected to wait long times for an order we're only going to make $8 driving 9 miles. It's not worth it to take these orders. There have been times I've accepted an order, drive to the restaurant, and the restaurant has the front door locked and expect me to wait in the drive through. Ff$#*! that. If Uber wants it's drivers to care and accept all order request, pay us well. Stop paying dog $#*!.

Ordered through Uber Eats Hungry Jacks (Annerley)
3 items for $57.64 • 17 July at 09:44 pm - The store Hungry Jacks (Annerley) supplied my triple whopper with cheese on a tiny top and bottom bun obviously for a much smaller burger missing lots of toppings normally on the burger but which wouldn't fit on the supplied bun - when i contacted Uber Eats & Hungry Jacks both declined any recompense due to Ubers Vague statement of "anti-gaming protocol and evidence protocols" - very poor customer service and who would have made this burger this way knowing that it was the wrong buns and sent it anyway - makes you wonder about the store - and Uber Eats takes your money and refuses to honour the product ordered. No more Hungry Jacks for me & now have requested my Uber account deleted - they give no guarantees they will give you what you paid for.

I am very unhappy about my order because it is currently an hour past when it was supposed to arrive and the all says that it is still looking for a driver

If you enjoy being hungry and getting the wrong order as well as getting it cold and paying 2x as much for an item. Then sprinkle it with miscellaneous extra charges than this is the site for you. Really they are a group of bullies. Take advantage of your customers. You guys are literally one of the worst businesses I have ever dealt with. If I could give negative stars I would.

I was a loyal customer and I will say this has nothing to do with the hard working people who drive for this "Company". Long story short... I order pizza at 10:20 PM and was estimated to get it at 10:50 PM. I understand thats a soft time because they can never be exact. They changed to delivery time 3 different times now to 11:30 PM. I contacted UberEats chat and they offered to cancel my order but offered no other information. I said yes cancel my order and then they said "Order cancelled, you will be charged a $17 fee". During the chat and when they offered to cancel my order they never once said anything about a fee to cancel. I contacted them again and asked to be reimbursed because they are the ones who offered to cancel but never told me about a fee before i accepted plus they are the ones who did not have a driver available to pick up the food. They stated It was well within the estimated time frame and that they would not refund me. I asked to speak to a supervisor several times to which they refused and stated they can no longer help me and ended the chat. I started another chat and was lucky enough to get the same person by the name of Deepak. I stated that was unprofessional that he ended the chat and also for refusing to let me speak to a supervisor. I provided Deepak with screen shots of the chat and it clearly showed that they never once said anything about a a fee before THEY asked me if i wanted to cancel. Then I showed them another screen shot that clearly showed that my delivery time changed 3 different times which proves it was well over the time frame window which makes them response able for taking orders when they clearly know they dont have enough drivers in the area to meet the estimated time frame of delivery. Again he refused to let me speak to a supervisor until i threatened to post all screen shot of the messages and changed time frames to social media at which point (I assume) a supervisor entered the chat and finally gave me a refund. I had to spend more than an hour trying to get a refund for a problem that was clearly created by them. I WAS a a regular customer of uber eats but I can no longer support a "company" that makes it difficult for a customer to get a refund for a problem that they clearly made. I hate not to support the hard working uber drivers but I just can't support the greed this place showed me today.

You know I'm human I understand mistakes happen they miss a side or drink OK it happens but how do you miss half my order and this happens a lot and what's worse these drivers are getting my tips for not delivering what I ordered if a waitress in a restaurant didn't bring half my order she's not getting a tip Uber needs to fix this so that they don't get a tip till after we verify our orders and then release the tip I'm not in the habit of paying people to screw up my orders

I ordered a meal for $56.62 at 3:01 and canceled it at 3:02. The meal probably wasn't prepared yet, and the driver probably wasn't anywhere close to my house or the restaurant. Yet I was still charged. When I tried to file a complaint they said it was on me as the order went through? I contacted my bank and had them deal with it Uber eats responded over two weeks later saying that I was at fault. I contacted the uber eats customer service number and now that it had been over a month I had to take the L and pay the amount so I wouldn't get charged by the credit company.

IT IS OBVIOUS THAT IF AN ORDER IS CANCELED THAT THE CUSTOMER IS NOT CHARGED FOR IT! $56.62 IS NOT A SMALL AMOUNT, I WORKED MINIMUM WAGE and tried to order for my whole family BUT NOOOOOOOOOO DIDN'T WORK OUT SO I CANCELED RIGHT AWAY AND STILL GOT $#*!IN CHARGED.

The delivery fee along with a service fee is ridiculous. What the hell is the service fee for? For using your app? Cuz the delivery is the service provided right? Just outrageous

My address was incorrectly inputted, I immediately went to change it on the order. "It's too late to change your address!" the website tells me. Really? Too late? A minute after I put it in, a driver hasn't been assigned and it's too late? I'll just call customer support--

Thirty minutes later and my sixth CS person, they tell me they can't. Thirty minutes and six: "we're sending you to a team better able to handle this issue!" to tell me they can't? Then why does the website recommend calling customer support?

So what did they tell me: contact the driver. I would, but the number on the account is old -- and apparently you can't change that either! Amazing. Can't CS do it? Nope! Can't change my freaking number!

While this was happening, I sent the driver three messages. None of them were read, opened, responded to. The food was dropped off in some random parking lot and labelled as "Complete!"

The driver has a little bit of the blame for not bothering to even look at the messages, I have a bit of the blame for not double checking the address, Uber has a huge amount of the blame for making the slightest of issues take forever to (not) resolve!

OH AND THEY CAN'T GIVE ME A REFUND BECAUSE MY ACCOUNT HAS REACHED THE "LIMIT ON REFUNDS"! THIS IS THE FIRST TIME I WAS GETTING A REFUND.