Uber EatsReviews 1,334

We want to thank Honey Baked Ham and Uber Eats for helping us care for a family in a tragic situation. It's so wonderful to be able to get a delivery off to them even though we aren't in town. Lindsey was especially kind. Thank you.

Someone else's order was delivered to me instead of mine (photos show I received Bonchon yet I ordered Hawkers), yet they refuse to refund even though I have proof via my photos as well as the photo that their own (Uber) driver provided when leaving the food, showing the name of the restaurant and I have the receipt photo showing the other customer's name. They say because I had "significant" refunds. Those "significant" refunds were for my previous TWO orders which had to be refunded because of their or the restaurant's mess up, in all my history between Uber and Postmates. Those orders deserved a refund, and this one most certainly does since I never received my food that I ordered and have UNDENIABLE proof I received the wrong order. It isn't even a refund to my bank account I'm asking for. I'm asking for the credit I had on my account back that I used since the last time they messed up. I will be reviewing this (under Postmates and Uber Eats) on every site, contacting their legal team, and my own lawyer, since as I told them - I don't care if it was a small amount - I believe in consumer protections and they are committing fraud by using some hack refund/community policy and not rightfully refunding customers who show proof they are owed a refund.

I order the food and it was wrong address. I chatted with the customer service right away and I told them that I like to cancel the order or can you change the address to deriver it. They said you can contact to the driver. I called the driver and he said you can call the customer service. So, I received the bill but I don't get the food. What's the terrible service. I don't recommend it. It's terrible.

There has been multiple times that I either did not receive my correct order or received a completely wrong order and when I reached out to Uber eats they ignored me other then saying, sorry your order is not eligible for a refund.

So frustrating. I order pizza and other items using Uber eat. Driver never showed up but it says order delivered. This happened second time. First time order Mexican food worth over 100$. Deliver person not show up but order will say delivered. Uber helpdek keep hangin up. Finally I got some one who spoke foreign accent with fast talk. Never understood what she was saying. I will never order again with Uber eats. It is close to scam. If I have to give star rating it is zero.

I received an email from Uber giving me 50% off an order of $50 or more for groceries. Great! I placed an order at Safeway to be delivered the following day. Little did I know that I could not edit the order or chat with the person doing my shopping. Nor was I notified of any changes or substitutions. The order was scheduled for 5-6 pm. It got here almost an hour early, and I was not notified of that either. I ordered 2 of the 2 liter bottles of soda. They were out so I had put down to get a six pack of 16.9 oz bottles as a sub. Well, the shopper got me 2 of those, instead of the 1 I ordered. That cost an extra $6.58. I ordered 7 bananas. I received 7 pounds of HUGE bananas! Do you know how many bananas are in 7 pounds? 16! Look at the picture. I am so unhappy. I will never order groceries on Uber again. I can't even complain about this to them. There is no where to do that, so I am screwed!

I signed up a week or so ago. Website said I have 14 days to download documents.

I've made 3 deliveries, 2 or which didn't tip (customers fault). "Uber" won't take my license, and it's puppy chewed, yet... its good enough for US customs! No problems getting on cruise ships or going through customs with it!

Put a debit card in for payment, said I would be paid within 3 days, (today). Now I'm told I won't be paid unless I get a new license and download it! I mean, it's a whopping $11.? I spent more in gas then i "made". And was told I needed to put in my checking account info?!

Why in living HELL would I trust y'all with my bank info?! I mean, it's not like you're batting 100 here. You don't stand by ANYTHING your site says, you won't accept a d.l. That the government will accept with no problem, I have yet to speak to anyone who doesn't say opposite of your site!

So how about you give me my measly little 11 and change, on the card I provided, and I'll check out some of the other, more reputable delivery company!

I placed an order through the website. My food was picked up by the Uber driver and was later reported as unable to be delivered. My home is a residential address, my front door was open, and my dog was standing guard. If anyone had so much is come into the driveway I would have known it. The notice from the driver indicated that it was unable to be delivered and the food was returned to the restaurant. When I called the restaurant, they said that they had not received the food back. Our only options at this point was for the restaurant to make me more food, which they offered to do it no charge, but they weren't even being paid for the first round because the order was canceled after the Uber driver listed it as unable to be delivered! How dare Uber put somebody in a position to have to pay for their services and supplies twice!?

I proceeded to call Uber Eats to try to see if we could get a hold of the driver and get them back to my house for going any thoughts of them stealing the food, or not doing their job. Just trying to make it right. Uber shared, and no uncertain terms, that they cannot help anyone who did not place the order on the app. If you don't order from the app, you cannot get help from them.

I cannot believe that they are so unwilling to help, but the restaurant who is losing money by using Uber Eats in the first place is being backed into a corner and that the only way that can this can be resolved is for them to lose even more money.

Screw you Uber Eats.

We've been very satisfied with Uber Eats since COVID but tonight we ordered through Uber Eats for IHOP and after 45 minutes we received a cancellation because of one of their support team, it's now 10pm! Why not notify us much sooner so we could make other arrangements? Not happy, former customer.

Ordered food and a driver was assigned to pick up the order, driver canceled the pick up and Uner Eats let me know that they were looking for another driver to pick up the order so I decided to check if I could cancel, and clicked cancel order. I was given a few options to click to confirm if I wanted to change order or go ahead and cancel and before I knew it, it was cancelled without confirming the cancellation and the chat was closed, charged $20 for that order, for a merchant that sells fried chicken, which they have readily available anyway. Uber Eats was not helpful at all in resolving this, especially because it was almost time for delivery and there still wasn't any driver to pick up the order. I will never ever give these fraudsters my money again! Will never recommend anyone to use Uber Eats again even!

I am appalled that this miserable service is still in business! I have spent thousands of dollars on them since covid which makes no difference to them. 9 times out of 10, something is wrong with my order from a food delivery service, so I complain and expect to get reimbursed for what was wrong or left out. I ordered from Dominics yesterday, spent $53.00 and an item for $3.75 was left out. After arguing with the imbeciles at costumer service for over an hour, they finally told me my account is restricted because of the refunds they had to give in the past. Even though they left food that I paid for out of this order-tough! My account was obviously not too restricted since they accepted the order and took my money. DoorDash is wonderful and I highly recommend them. They actually have common sense as one of their basics and don't penalize the customer for restaurant mistakes. I will never use Uber Eats again as long as I live. If I could give them a minus 0 rating, I would.

Items ordered and paid for are frequently missing. In Miami there is a serious language barrier. Most delivery drivers do not speak English and you cannot address an issue directly. They just drive away. The "Help" feature on the App provides pre-made, impersonal responses.

I have deleted all my Uber apps. They are incompetent and deceitful. Once confronted they apologize until they die and never refund any money that I paid For a service that was not provided. Crap company!

Placed an order and while changing my address thewy canceled my order and Charged me more than full price. What a scam they are running> I highly recommend not using this service!

This has happened several times before. Today was the last straw. The food didn't arrive after an hour, and the Uber Eats app kept changing the driver and delivery time later and later. Called the restaurant. They said the first Uber Eats driver picked up the food after 30 minutes. So, the first driver stole the food. The app keeps showing the second picked up the food which never happened. It still says the second driver has the food after 90 minutes! This is some kind of scam Uber delivery people are playing. Uber customer service was hostile and kept insisting the second driver had the food, which the restaurant said wasn't true. Uber eventually refunded the $, but nothing will happen to the driver who stole the food. Sheesh.

So no food for dinner and our son ran out to In-N-Out to get something. This is the very last time we are using Uber Eats. It just doesn't work and the company doesn't care. Good riddance to yet another lousy tech company!

I have really tried to be a fan of Uber Eats. I have used this service 3-5 times a week and have defended their poor execution. I have reached my limit. I ordered and did not receive one of three meals I ordered. That's a 33% miss rate. That's terrible. I am sorry, but
It is not good at all. Refund, great. I still didn't get m meal. And if I want it, I have to order again and pay another driver a tip. How does that make sense? It doesn't. Good idea gone wrong.

THEY DONT WANNA REFUND ME FOR FOOD THAT I NEVER RECIVED DUE TO HUGE TIME DELAY I CHOSE TO CANCEL. Good to be delivered was going to take over an hour since the driver is 45 mins away from my area WITHOUT MY FOOD YET. I called them and I explained to them what happend and they basiclly told me to kick rocks. One of them quit that chat mid of me explaining and the girl on the phone cussed me out for not understanding. I obviously cussed back. Im acc never ordering from them again. I called my bank to get a refund because UBER EATS IS mentally STUPID. $#*! ubereats

Why is it that Uber Eats has these Huge Celebrities Endorseing their services can't afford to have a live customer service number for their actual customers to use when they aren't receiving their orders through the restaurants Uber Eats endorses through their website? I use Uber Eats often and 80% of the time my family gets what we ordered through the restaurant we order from. The other 20% when things go really wrong and my family is missing 60% of our order and the other half of our food was made either incorrectly and was totally inedible either the restaurant or Uber Eats feels like they are responsible? I just paid 160 dollars for 60% of a meal my family didn't receive and for the items we did receive everything was made wrong. Me and my two children who a 9 and 10 are all lactose intolerant so when our hamburgers were all made and loaded with cheese and dripping with Mayo we couldnt eat them without getting really sick... Our combo meals included fries that we didn't get. Everything was wrong and Uber Eats required a picture of the items we received so I took a picture and I simply asked Uber Eats for the restaurant to remake us our original order again correctly and for Uber eats to deliver it ( and we would return every single item we received back to the restaurant) or if that wasn't possible that we should be issued a full refund as an alternative. I had neither option offered. I didn't receive a refund for the food my family that was missing or for the food we received that we didn't order and couldnt eat...) Uber Eats doesn't have any type of reasonable customer service practices in place to stand behind their long term loyal customers when the restaurants they endorse rip off their customers through their service? I wouldn't take the risk order through Door Dash, Skip the Dishes or through the restaurant directly. I have lost hundreds of dollars through Uber Eats and they don't care about when something goes wrong with their customers..