Uber EatsReviews 1,334

Go with Doordash instead! I ordered 1 item from 1.1 miles from my home. It took over an hour to come and never would have if I didn't bring to their attention that the driver had not moved! I asked to be reimbursed for the express delivery charge which advertises that it will be delivered within 5 minutes and they said they could not afford to do that LOL! Uber cannot afford to refund me a delivery charge of $2.99? Give me a break. When I tried to explain that this was not acceptable, she ended the chat.

This is a response I gave to uber Eats support when they denied my refund it says mostly everything.

I will be escalating this. You refuse to give me a refund even though the management at info. Removed) said I should get one. Your company has been very unprofessional the four days I have been dealing with this situation. I also filed a dispute with my bank. That's another story. I will most definitely file a complaint with the BBB as well and submit negative reviews across social media about your unethical practices. I've had three horrible orders over a week in half most recently today. I want my accounts deleted as I will never use your services again. You also give promos and make up the difference in delivery and other fees how unethical is this. You can't keep track of how many refunds someone gets that shouldn't have anything to do with it. I will also share my experience in more detail with the merchant on how you treated a customer. Needless, to say Uber is the worst and you are making a lot of money on your overpriced services. As I said I will escalate and pursue this until I get the resolution I deserve. You also were supposed to respond to me on multiple occasions and didn't. Reputation is everything and you can be surprised what one negative review can do. Delete my accounts (info. Removed). It's interesting that the order in question disappeared from my account. Sounds suspect yet again. Another thing you have no right to store credit card information without the consent of the customer but yet you do. It's amazing you have all these supposed departments and not one followed through on my complaint for a refund. I hope you don't instruct your employees to fabricate the truth. I'm just throughly disgusted with the actions and employees of your company. —End—

Also, the number listed for the corporate office is actually the customer service line. Why are they preventing anyone for contacting corporate?

Driver left my order of 33.00 in a different address, I called support to report the incident and the phone giving number was not working. I was able to email support, but they were NOT too helpful! They argued that the driver tried to contact me, but I never received a call. I didn't get my order nor my money back! The worse experience ever!

I ordered 2 items from a local restaurant, one item was about $12.00 and the other was around $28.00. I was originally charged $45.69 and then the total charge changed twice - next one was $53.80 ans then another $8.11 charge was added so almost $64 for an app and an entre! I will NEVER use Uber Eats again, horrible rip off! And Not transparent about charges at all!

@UberEats I'm completely done with Uber Eats. One time I ordered donuts from Dunkin' Donuts. Whoever the driver was had roaches in her car so my donut box had roaches in it it was so embarrassing because the order came to my office at a call center. I used to work to where I shared the donuts with other employees, who saw the roaches so embarrassing I contact Uber Eats support. They tell me I can get a refund strike one. Now yesterday a agent tells me I can't get a refund because I canceled the order. Why would I want to keep my order that is in a totally different city. But one agent told me I couldn't get a refund because I cancel the order but if I would've contacted them and had support cancel the order I would've gotten a refund that doesn't make sense. Then another agent said I waited too long to cancel the order, but show them proof of a screenshot from my bank transaction. The order took place at 2:53 PM show them another screenshot of the transaction being canceled in the Uber app that says 2:53 PM, so how did I wait too long? And how did the restaurant except the order within that time? Then another agent I spoke with said she could give me a refund and never did. Strike two and strike three. Uber eats are scammers.

I ordered twice in the same day and one order never came and the next order had the most important item missing. I don't go through that with Doordash. Im never using them again.

I ordered through uber eats and it did not go through. They canceled the order and still they charged my card over 40.00 dollars, three days later. I was under the impression that it all canceled until it hit my card. I contacted them right away. They told me it was to late and to bad. You have only have 48 hours to contact them. But it was 3 days when my card was charged. This company is a scam.if I did not have to issue a star, I wouldn't at all.

The worst service! Your order comes wrong or missing food, you not getting a refund. They're train to say they can't issue you a refund. Stay away and spend your money somewhere else.

Used to be decent but 9 times out of 10, the food arrives cold, and it's a struggle to get your money back. Recent order was late (again) so i wasnt able to accept it but somehow I was still charged a tip!?!? Who would tip for a sub-par service?! Bordering on theft if you ask me! Won't be using this company again EVER! Avoid at all cost

Girl accepted my order on a bike! Way too far to bring on a bike, they need to change their policy so people can actually get their order. So disappointing and frustrating.

That's it. My food was cold and delivered to one of my neighbors. I have complained before and made sure that I had easy to comprehend instructions to my home. I am paying way too much for such stupid mistakes and bad service. I am removing their app and going to a delivery company that appreciates my business.

I placed and order for Chinese food through uber eats. I did not get my full order which is the restaurants fault. I called the restaurant and they said they did not do my order it must have been from another place. I called uber eats after waiting over 20 minutes to speak to someone they told me that the email I gave them was not the email they used but it was the one they sent all there conformation to. Not only did I not get my full order that I spent 120 on but I was nit told where they for my order from. They took my money no problem. I will never order through uber eats again

I ordered a papa John's pizza and it arrived half done. I had to taste it to know if it was done and they would not give me all my money back. It was a raw $20 pizza and ubereats would only give me back 12.84. The pizza was terrible and they would not come get it, wouldn't give me back my money and I couldn't talk to a real person. I called discover to help and they sided with ubereats saying they delivered... but the food was not fully cooked...I didn't know that people could deliver you $#*! and you are obligated to take it and eat the cost if it is not right.

I've had drivers in the last 24 hours bring me the wrong order that's not even what I ordered and then this morning I was getting ready for work I ordered a hot chocolate and a breakfast wrap and this is not what I got and Uber Eats won't even refund me for the mistake that was made and I will show you a picture and you tell me if you see a breakfast wrap and they don't even have the audacity to call me and talk to me about their mistake

I'm trying to open a new businesses Acount with Uber eats for over a month and for some reason nobody is able to help me. Every time I called Customer Service it's so loud in the background. I can't understand what you're saying and broken. English asked to speak to a supervisor or a manager or somebody higher. I was told that they're not available at this time left phone numbers to call me back I got 0 phone calls back very disappointed with Uber eats not only I'm not going to pursue this account. I'm also going to cancel my other accounts I have with them and move with other platforms.