UberReviews 1,533

I requested an Uber ride on Thursday the 15th 2016 to take me from my home in Apopka Vineland to a Dentist Office in Dr. Phillips. The Uber arrived and took me to an address that I explained to him did not appear to be the correct address as it appeared to be that of a private home in a private neighborhood instead. I tried to explain this to the Uber driver, however, very rudely he requested assured me that that was the correct address. I got out of the vehicle to check the place out and see if it was the office, but, the Uber turned around and left me there (IN THE MIDDLE OF NOWHERE!)

I contacted Uber on their contact line to tell them about their experience on repetitive occasions, however, to this day 23rd of the month no one ever did. This is quite unbelievable for me as I have been riding with Uber for a long time and dedicated; but if I ever have something like an outstanding balance with them they never play to hurry notify me for their funds. All I wanted was for someone to return my messages so I could state my case. Was that too much to ask for?

Emailed them about an issue with Uber Pool (Driver name Tejan in Mitsubishi Lancer in DC metro area on Saturday night at 8:14pm) and was promised internal investigation but they didn't contact me after that, shared a trip with another 3 people instead of 2, all drunk, one of them with a drink in his hand. I am a girl and was not willing to make an issue and was hoping the driver will do something but he didn't open his mouth to stop the F Words coming from the mouth of the men instead he opened the window and let us freeze in the cold because of alcohol smell. Inappropriate touching due to us crammed in the back, their girlfriend was in between but the guy with a drink kept his arms around her reaching to my shoulder. Uber customer service is a joke.

VERY UNPROFESSIONAL ATTITUDE FROM UBER'S SUPPORT. On 12th December 2016, I have registered with Uber and uploaded a valid credit card. On the same day. The same day, Uber disabled my account and suspended too. There is no Phone Number listed to contact Uber Support. The only mode of correspondence is email communications. Uber support team never gave a valid reason for suspending my account. This is nothing but HARRASMENT on part of an International Company.
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For myself Uber has been a pleasant surprise. After reading through a hundred plus reviews and watching a few YouTube related videos(hysterical). I found myself uncertain if I wanted to join the Uber Brigade. The reviews seemed for the most part, to be negative. Not enough pay, a lot of down time etc. For myself, Everytime I flip on the Uber app it's non stop, until I stop. However I live in Toronto and I only use it part time. I have a full time gig. If I work Uber its 2 to 4 hrs a night Monday to Thursday at "rush hour". Friday I go 5pm until 10pm and start back up at 2-2:30am and work for a few more hours. Saturday repeat and Sunday is always busy up until 4pm. The rate varies for me but I base it by the day. It's been as low as $18 an hour and as high as $35 an hr. I don't always work the best times but I'm still averaging $21 an hr. After my first month. If you work the right times you can make $25-35 an hour, for me a perfect effortless part time job. The people are great. I always offer water and candy. Anyway if you're reading this and contemplating just check it out what do you have to lose. Here's my reference number you'll receive a minimum $50 incentive after your first 10 rides. Or at least that's what my incentive was. I believe it varies by city but anyone can use it https://partners.uber.com/join/?city=Toronto&invite_code=nqrh6fgpue

After my credit card info was stolen and charged via Uber, fortunately the amount was refunded. But my nightmare didnt stop there. Soon I found my Uber account was inaccessible and they replied that I need to email them the scanned copies of my government ID and credit card. I told them that would expose me to bigger risk and willing to meet their local employee if necessary. They sent me this "I've reviewed your account. It appears that your account has been suspended for activity that violates our Terms and Conditions and will be unavailable for you to use until further notice. We will let you know if we will consider lifting the suspension." Do I smell some sabotage there? I violated T&C because I am trying to protect myself not sending my credit card?

We travel quite a bit and used Uber always. It was so easy, fast pick up, clean cars, nice drivers, roomy cars, some had amenities like hard candy, and courteous drivers. Right now three of us are crammed in a small car listening to the drivers personal conversation. We waited 10 minutes for him even though the app said three minutes away. Yesterday from the airport we were listening to the drivers music which was load and not appropriate for my son. It was loud and w asked her to shut if off but she just turned it down. Then I would crack my window and she kept shutting it. Is it NYC Uber or is it like this everywhere? One more try maybe but then back to yellow cabs.

I have been driving for Uber for 3 weeks and haven't been paid a cent! They keep telling me 'we have resolved your problem' when they bloody well have not. The keep telling me my bank info is incorrect. I have checked it 12 bloody times. It is perfect. I have sent them screenshots of my bank into and screenshots of it entered into the Uber system. 100% match. Still, the can't pay me. They tell me to go to the local Uber office, which I do. They verify that my banking info is 100% correct. So, they suggest I go to my bank. I do that. The bank verifies that the info I have given Uber is 100% correct and everyone is scratching their heads because they can't understand why Uber can't pay me the hundreds of dollars they owe me. And, all I get from Uber is copied and pasted form responses. $#*! you, Uber.

Recently, my Uber account was hacked. Suddenly I was driving all over Nigeria (I live in Minnesota). When I tried to address the hack, I discovered 1. Uber has no phone-based customer service, 2. Uber's email customer service is basically useless.

After visiting the Uber office nearest to me, I was given a promise that the charges would be reversed and my account would be cancelled. After 3 days, the charges were reversed, but Uber refused to cancel my account. Now, more charges are being accrued and Uber customer service is again refusing to respond personally to my complaints. Guess I will be making another trip (this will be the 3rd) to the home office closest to me.

Uber does not let you cancel your account- you must go through their customer service representatives. And when you do, they refuse to do it. I will advise every person I know to cancel their account and switch to a different ride service.

My wife had a foot operation and we used Uber in Miami against my wish, but the drivers had no training ie waiting for the passenger to get downstairs from their flat.
We were over charged and Uber promised but we never got the refunds.
The best option is to get a licensed cab where ever you may live, if you go to London ever, Uber cars are more expensive than black cabs in the rush hours and they don't know, even with GARMIN where they are going. PS; Uber is valued in Billions on the stock market, because they get 15% of the cost of the ride worldwide everyday.

We called an Uber to head to the San Jose airport as we often do. Our first driver showed up and asked us where we were going and we said San Jose airport. Immediately he said he is "going to have to pass" since he wants to get home soon. He didn't want to take us that far. I find this appalling - the airport is a 18 miles, 20 minute ride away. If he didn't want to accept passengers then why did he accept our ride? We wasted 8 minutes Waiting for him for nothing.

We then called another Uber and she came after 5 minutes. She also asked us where we were going and when we told her the airport she said she had to pass because she didn't have proper authorization to make trips to the airport. Needless to say we were pretty pissed at this point but decided third time's a charm.

The third driver was 5 minutes away. We called him right then and there and specifically asked him if the airport as a destination was going to be a problem. He said "I think it's ok". Then a couple minutes later we got a cancellation notice. That is THREE DRIVERS in a row that refused to give us a ride based on our destination. It's not like we were asking to go 100 miles away. SJC is the closest airport to the Fremont area and there was no traffic at this time of day.

We ended up using Lyft and even with a 75% prime time charge, we knew we would get reliable service and a driver that was courteous and would take is to where we needed to go. And that is exactly what happened. Our Lyft got us there swiftly and with no issues or complaining about the destination. Uber, you have LOST this customer. I find this appalling and completely unprofessional. One cancellation I can maybe understand and brush off as a specific driver issue. 3 in a row means there is something systemic going on and that your customer service model is broken. Take care of your drivers so they take care of your customers.

Completely unacceptable and unprofessional. Doesn't seem like there's enough reprimanding for drivers canceling on riders. Use Lyft or alternatives and stay away from Uber.