Sarah f.

Emailed them about an issue with Uber Pool (Driver name Tejan in Mitsubishi Lancer in DC metro area on Saturday night at 8:14pm) and was promised internal investigation but they didn't contact me after that, shared a trip with another 3 people instead of 2, all drunk, one of them with a drink in his hand. I am a girl and was not willing to make an issue and was hoping the driver will do something but he didn't open his mouth to stop the F Words coming from the mouth of the men instead he opened the window and let us freeze in the cold because of alcohol smell. Inappropriate touching due to us crammed in the back, their girlfriend was in between but the guy with a drink kept his arms around her reaching to my shoulder. Uber customer service is a joke.