Kathryn J.

Recently, my Uber account was hacked. Suddenly I was driving all over Nigeria (I live in Minnesota). When I tried to address the hack, I discovered 1. Uber has no phone-based customer service, 2. Uber's email customer service is basically useless.

After visiting the Uber office nearest to me, I was given a promise that the charges would be reversed and my account would be cancelled. After 3 days, the charges were reversed, but Uber refused to cancel my account. Now, more charges are being accrued and Uber customer service is again refusing to respond personally to my complaints. Guess I will be making another trip (this will be the 3rd) to the home office closest to me.

Uber does not let you cancel your account- you must go through their customer service representatives. And when you do, they refuse to do it. I will advise every person I know to cancel their account and switch to a different ride service.