I requested an Uber ride on Thursday the 15th 2016 to take me from my home in Apopka Vineland to a Dentist Office in Dr. Phillips. The Uber arrived and took me to an address that I explained to him did not appear to be the correct address as it appeared to be that of a private home in a private neighborhood instead. I tried to explain this to the Uber driver, however, very rudely he requested assured me that that was the correct address. I got out of the vehicle to check the place out and see if it was the office, but, the Uber turned around and left me there (IN THE MIDDLE OF NOWHERE!)
I contacted Uber on their contact line to tell them about their experience on repetitive occasions, however, to this day 23rd of the month no one ever did. This is quite unbelievable for me as I have been riding with Uber for a long time and dedicated; but if I ever have something like an outstanding balance with them they never play to hurry notify me for their funds. All I wanted was for someone to return my messages so I could state my case. Was that too much to ask for?
Hi Kareme,
Thanks for sharing your review. We apologize for any inconvenience this has caused you. We totally understand your frustrations and would like to assist you regarding this matter. Please understand Way.com does not physically operate these facilities as we only have a contract in place for Way.com parking vouchers to be accommodated. Please feel free to contact us via direct message with your order details and we will have one of our support team members contact you for further assistance.
-Way.com Team