Trivago

I assumed Trivago was a legitimate travel website like Kayak or Priceline etc. I did not expect that one of your listed booking agents would be a total scam like Hotel Power.com. I booked a three day stay in Chicago a month ago and pre-paid the room. Now I am being told 4 days before arriving that the hotel has no reservation for me. I have called HotelPower.com twice and received two different so called confirmation numbers none of which are the hotel's confirmation number. The hotel is completely booked for my dates. I should have skipped Trivago and called the hotel and booked it myself. I will never use or recommend in anyway Trivago or Hotel Power. Glen N, Boston MA

I had a reservation at the Diplomat in Fl Lauderdale at $239 per night. Went online and saw Trivago at $184 per night, so for my 3 night stay I should have saved $165, right? No. The total came out to only an $84 savings- I guess because of fees. Then I get sketchy calls from some company called Cancelon with an Indian or Pakistani guy wanting to ask me questions to confirm my reservations. Next, when I went to confirm my reservation with the Diplomat, they did not have my reservation yet AND she reminded me that Hilton offers a price match +20% guarantee. Drat! Next time just call the hotels and book with them directly. There is just something that does not sit right with me about Trivago and Cancelon and it is not worth the $84 savings - I could have saved even more if I had called the hotel

We're talking about Forbes Island on pier 39 in the fisherman's Wharf, San Francisco. The whole experience was magnificent. First, you take a short ferry ride to the restaurant. From the moment you arrive you are treated like royalty. The food was exquisite. It was a four course meal each course was fantastic and the service was phenomenal and her name was Katya. All told a beautiful Birthday experience for my wife.

We spent three nights at this hotel, yet never received room service. I was pleased by the spaciousness of the room but could not overlook the (fairly clean) yet outdated nature. The grounds (and stairways!) are in complete disrepair. I enjoyed the quality of breakfast but was absolutely dismayed by the nazi nature of staffing: breakfast is pulled at the exact minute despite guest needs~ I arrived 15 minutes before closing (9am) yet was refused (apon asking) eggs (empty tray) for my 15 month old child because it "was too close to closing". Such disregard means I will never stay at this location (or probably any choice hotels again).

Two Owners!
One great guy, Matti!
His partner is a bad-mannered man with no appreciation of good customers.
Good food, good servers.
Without this brute, it would be a good restaurant!

Surprised to see so many 1 star ratings for Trivago. Found it helpful several times when looking for a decent hotel deal. Don't travel much, so maybe I'm not as picky.

I do have specific requirements such as an in-room refrigerator and microwave. Trivago let's me filter hotels for both.

Tried to book a hotel same night. Didn't notice that default dates were more than a week out!
No way to get a refund.
Not happy!

Trivago subsequently contacted me and kindly offered to pay the difference.
I suspect that the default dates are chosen by looking for the cheapest rates within a few weeks. Just be sure you check the dates before searching or booking!

I use trivago for all my business trips because I want to make sure the hotel I choose has everything I need (internet, workspace, close to the location of my conference, etc.) I also often like to bring my small Cairn Terrier with me if the trip is not too far from home! Instead of looking at each hotel's website to make sure they meet all my needs, trivago does it for me. It has many different filters that really help you to narrow down the lists of available hotels and helps you find the best fit for your trip.

I am a bargain shopper and make nearly all of my purchases, small and large, online. You see the TV commercials at least a half dozen times a day on how great it is. Because of this brainwashing, I always go to Trivago at least once for travel rates. Funny thing is I've made exactly zero purchases through the site. With a little more investigation I'm ALWAYS able to find a better deal elsewhere. I don't know why I repeatedly waste my time shopping this site.

I booked an available unit on the morning of 6/6/2016 that was completely available. It was a location in steamboat springs for 12/30/2016 - 1/4-2017. They wanted payment in full at the time of booking. Later in the day I receive an email stating "Sorry, were booked".

I went back to Trivago and the unit is now blocked out for 12/26 - 1/3 and the price has went up on the surrounding dates. I now have a $1,500+ hold on my credit card and no room. This unit was not booked. That is a lie. Someone saw a chance to take it for themselves or make more money. My guess is that it will be available again in a few days at a higher price. NEVER AGAIN! Fool me once...

I was really excited to use this site. I booked a hotel in Banff for a weekend. The hotel advertises their rate as $500 on special for $99.00. Upon arrival the hotel was more like a hostel, the lights in the room didn't work and they had placed us in a queen room rather than two double beds. It didn't end there! They were "sold out" of rooms with 2 double beds AND the refused to refund our 2 night stay. Booking.com was unable to do anything about it! Nor was Trivago. There is really no point in a site to help you find deals if they allow business to lie about their rates.

After hours of searching we finally found a nice deal and decided to do the booking. I received the booking ID number and Trip number. They send me an email saying that they had receive our money and they would send an email of confirmation shortly. But for our big disappointment on the next day I received an email saying: " The hotel has informed us that the booking you made at the rate at which you purchased it was booked by someone else just a few seconds before you. We tried to find other rooms at the hotel at the same rate but unfortunately, there are no rooms available and we have had to refund you."
What a bul$&@" :(( (((( as they still had the same rate when I checked after ready my email. It means that they don't update the website properly and you can lose a good deal in other reliable website while you will be waiting until they cancel booking!
It was the first time and for sure the LAST time I have used this crap website!
Ps. We still didn't get our money back after more than 24 hours waiting :(( ((

Trivago offers no way to read all the real reviews of hotels. They say they aggregate the review rankings from around the web, and they show a few positive reviews, but it is usually not possible to find any negative reviews. For a hotel that has 2,000+ reviews, they allow you to read about 10, all positive. Moreover, clearly posted on their site is an invitation to hotel owners to contact them to learn "tips and tricks" to raise their ranking on the Trivago site. Can we trust a site that openly offers hotel owners ways to game their own system? Stick with TripAdvisor, which plays no such games and allows all reviews to be read.