Trivago

We have been forced to cancel our vacation! Because they over booked our hotel and did not contact us to tell us until after we contacted then to ask why the hotel had no record of the reservation this happened less then 2 days before our check in date we could not find an equivalent hotel with openings so close to our arrival date. And their communication was horrible. Did not work with us hardly at all to fix it so we could have the same kind of experience we had planed for. This was a trip for my 9 yr old daughter's BIRTHDAY! So many reasons i can list why this is just poor business and a horrible experience for us.

I don't see the value of this site. However, It is nice to see that its metasearch result usually shows that all the hotel booking sites offer the same price. Anyway, why would a hotel chain cut a discount deal with any of the booking sites when everyone in the world can easily see it on Trivago or elsewhere. They would just be undercutting their better prices, making customers angry, and loosing money.
I guess if you book a room by clicking a link on Trivago, the destination site that actually booked your room would give Trivago a cut. This concept seems doomed to fail, since no bargains are apparent. And all the money for Trivago TV put up by venture capitalists will be wasted. But I don't feel that sorry form them.

My first trip to New York could have been ruined by my stay in the Pennslyvania Hotel... But i chose not to let it dampen my spirits. This hotel has been... Well let's say massively photo shopped on sites including trivago. The Pennslyvania Hotel is filthy. Uncared for and inhabited by mice... and not of the Disney kind... The rooms are in a word. Grim. They smell... Are unloved and in need of a major face lift oh and up to date electric sockets would have been helpful... I had none... The staff with the exception of Maria B... were not helpful. In fact they were dismissive and rude. So. Unless you are doing a programme on fixer ups. (I personally would demolish the place) book somewhere else... Once bitten (literally) never again

Like burning money?
I booked my first trip with trivago in January on a third party site called Otel. I paid $1785 upfront for 4 days at Hyatt Regency coconut point. The hotel told me on 3/28 that they had canceled all reservations after 4/8 because they would be closing for corona virus. After numerous emails and internal messages I realized that the company has no intention of returning any of my money. Trivago says it's not their problem and Otel.com is completely unreachable without a working phone number. I paid $1785 for a voucher to a closed hotel that's not worth the paper it's printed on. 4 month later I'm still making payments to the CC card company for not going on this trip to a closed hotel (corona virus related temporary closure).

I booked two round-trip flights through Trivago. Having not used the site before, I called to confirm with American Airlines that my flight was showing up in their system; it was.

The very next day, a rude man who spoke very poor English called me to explain that the discounted price I booked at had expired and that additional money (hundreds of dollars) was due in order to prevent cancellation. I refused and they cancelled the reservation.

Some additional research into this Trivago partner showed a large contingent of other Trivago costumers that experience the exact seem thing. Trivago should be held accountable for deals they advertise through their website. I will be publisizing my awful experience dealing with this clear scam until I receive some sort of resolution.

Beginning from our arrival we were greeted with stunning views and wonderful people. We were in paradise. But then the nightmare from hell broke loose. Our room at Aston at The Whaler on Kaanapali Beach was old and worn, the service was poor and the staff didn't seem to care. Although food and drinks on property are pricey, there are shops nearby and a market in the lobby to purchase any items you may need. Upon my wife visiting the market in the lobby area, she was approached by one of the male workers about having a drink later that night. When we complained to the management they apologized and said they would look into it. When we returned home, we also wrote a letter to the general manager about our terrible experience we had at Whalers Village

Booked through them, had appt. At mayo so here for health issues and so reserved on the Sunday before. We show up the Wednesday after and they don't have any reservation for us, and the last straw there is no way of getting a hold of them. The numbers they give you they hang up on you or they say can't leave a message because the box is full. And did send complaint via message at 2 pm Midwest and get a response that customers service is closed. WORST I am with an ILL child! So getting charged twice! Will fight it! Never use this site!